Confessions of a Higher Ed CMO — with Jaime Hunt

Jaime Hunt welcomes Amber Kennedy, Executive Director for Content and Strategy at William & Mary, to explore why strategic communications is one of higher education's most underutilized assets. Amber shares key insights on involving communications teams early in change management, avoiding prescribed tactics, and measuring meaningful outcomes instead of vanity metrics. The conversation also highlights the vital role of internal communications in building organizational trust, the power of audience alignment, and how aligning content strategy with institutional goals drives lasting success.

Guest Name: Amber Kennedy, Executive Director of Content and Strategy, the College of William & Mary

Guest Social: https://www.linkedin.com/in/amberlesterkennedy/

Guest Bio: Amber serves as Executive Director for Content & Strategy at the College of William & Mary, guiding storytelling efforts across the university's flagship channels. She oversees the public relations, message development and integrated communications planning to advance the William & Mary mission.

Her career in public relations has spanned industries, including higher education — most recently at Old Dominion University — as well as art museums, manufacturing and tourism. Amber began her career as a journalist, working for news organizations across the commonwealth, including as a beat reporter covering William & Mary.

A second-generation journalist, Amber learned her trade in her father's newsroom in the heart of Appalachia.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime speaks with Eddie Francis, founder of Edify Ventures, to explore how higher education leaders can navigate sensitive policy changes without triggering public backlash. Eddie shares actionable strategies for framing announcements within a unified vision, adopting inclusive language, and engaging student leadership early. They also discuss choosing effective channels beyond mass email, gauging internal campus sentiment against social media noise, and overcoming critical higher ed hiring challenges.

Guest Name: Eddie Francis, Strategic Communications Fractional Leader, Trainer, Speaker and Public Speaking Coach

Guest Social: https://www.linkedin.com/in/eddiefrancis/

Guest Bio: Eddie Francis is a marketing and communications consultant who led marcomm at four institutions. He has been featured in multiple publications, including The Chronicle of Higher Education, Volt, Diverse: Issues in Higher Education, Inside Higher Ed, and Careers in Government. Although Eddie launched his career in radio, he found his voice in higher ed. He led public relations at Southern University at New Orleans, where he developed the university’s branding and redesigned the university’s website. Eddie moved on to Paul Quinn College, where he helped spark an enrollment increase amid a PR crisis. At Dillard University, Eddie led the “Write Your Legacy” brand refresh, expanded the university’s licensed merchandise offerings, and led the redesign of the website. Eddie also has a background in talent acquisition. He recruited for award-winning global recruitment firm Cielo and for such brands as Quest Diagnostics, Staples, Lowe’s, Sprouts Farmers Market, and Tyco SimplexGrinnell. Among Eddie’s honors are New Orleans Magazine’s “30 People to Watch,” the Press Club of New Orleans’ Best Radio Entertainment Feature Award, and two nominations for the AMA Foundation’s Higher Education Marketer of the Year. Eddie is a member of the American Marketing Association, where he served on the planning committee for the Symposium for the Marketing of Higher Education. He is also a member of the International Leadership Association, the Press Club of New Orleans, and Alpha Phi Alpha Fraternity Inc. Eddie earned his master’s degree in strategic leadership from Tennessee State University and his bachelor’s in mass communication from Loyola University New Orleans.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt is joined by Teege Mettlle, author of College is Broken, to discuss the higher education crisis as a deep operational and trust challenge rather than merely a communications issue. The conversation explores the pitfalls of endless growth models, unrealistic institutional benchmarking, misleading tuition discounting practices, and actionable reform strategies to restore authentic transparency and value for students.

Guest Name: Teege Mettlle, author of College Is Broken: (And what we can all do to fix it)

Guest Social: https://www.linkedin.com/in/teege-mettille-91303376/

Guest Bio: Teege Mettlle is the author of College Is Broken: (And what we can all do to fix it) and The Admissions Counselor Malaise: Addressing the staff morale crisis in college admissions. For over 18 years, he led recruitment teams at Lawrence University, Northland College, Carroll University, and DePauw University. He has consulted with dozens of colleges on their admissions strategies and co‑hosts The Admissions Directors Lunchcast. He now pairs that real‑time insight with Class 101’s proven system to demystify college lists, testing, essays, and scholarships so Wisconsin families can secure the right‑fit college at the right price. Energetic, data‑driven, and relentlessly student‑focused, he turns what feels overwhelming into a clear, confidence‑building path to admission.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime welcomes Lauren Griswold, Chief Communications and Marketing Officer, the University of Vermont, to discuss her bold decision to decentralize communications by re-embedding communicators into their respective colleges and divisions. Lauren shares why alignment and relationship-building matter more than strict organizational hierarchies, how MOUs help establish shared expectations with deans, and why higher education marketing must dare to be different in a sea of sameness.

Guest Name: Lauren Griswold, Chief Communications and Marketing Officer, the University of Vermont

Guest Social: https://www.linkedin.com/in/laurengriswold1/

Guest Bio: Lauren Griswold was appointed Chief Communications and Marketing Officer in November 2025 and leads the university’s Division of Strategic Communications. An innovator, storyteller, and culture keeper, Griswold has worked in higher education at both the university and community college levels. Her expertise includes building brand reputation, as well as leading and creating strategy and successfully scaling it across enterprises for local, national, and global organizations.

Griswold comes to UVM from Boise State University, where she led that institution’s Office of Communications and Marketing as the Chief Communications and Marketing Officer. During her time in that role Griswold led the launch of the Northwest Emmy-nominated commercial, “Out of The Blue,” and was also recognized by the American Marketing Association as a finalist for marketer of the year in higher education in 2024.

Prior to joining Boise State, Griswold worked at Arizona State University, Mt. Hood Community College, Edelman, Microsoft, and Major League Baseball. She has a wide range of experience in sales, marketing, communications, community relations, branding, and creative strategy. Griswold has a master’s degree in communication studies from Arizona State University and a bachelor’s degree in journalism from Eastern Washington University.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Nathan Jorgensen, Chief of Marketing and Enrollment Communications Manager at Ohio State University’s College of Nursing, to explore the dynamic relationship between centralized and decentralized marketing teams, sharing practical tips for building trust with academic deans and faculty. Nate explains how simple visual aids can translate complex marketing strategies, discusses the balance of institutional branding with college-specific storytelling, and shares his passionate take on why higher education is doing its best work today.

Guest Name: Nathan Jorgensen, Chief of Marketing and Enrollment Communications Manager, Ohio State University College of Nursing

Guest Social: https://www.linkedin.com/in/npjorgensen/

Guest Bio: Nathan Jorgensen is the chief of marketing and enrollment communications manager for the Ohio State University College of Nursing. Prior to this role, he was the senior marketing director at Miami University. He has extensive experience in strategic marketing management, team leadership, and enrollment growth initiatives. Over 16 years in higher education and more than a decade in progressive leadership roles have shaped a proven ability to drive impactful campaigns and build strong institutional brands. At Miami University, Nathan led a multifaceted marketing team to achieve significant growth, including a 25% increase in undergraduate applications from 2023 to 2025. He also created a groundbreaking partnership with the Cincinnati Bengals to expand outreach and student opportunities.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime speaks with Kevin McClure, author of The Caring University and Professor of Higher Education and Chair of the Department of Educational Leadership UNC Wilmington. They explore the disconnect between rhetoric and institutional action regarding employee care, how workplace culture affects student support, and ways leaders can cultivate authentic organizational care beyond surface-level declarations.

Guest Name: Kevin McClure, Professor of Higher Education and Chair of the Department of Educational Leadership, the University of North Carolina Wilmington

Guest Social: https://www.linkedin.com/in/kevin-r-mcclure-424145223/

Guest Bio: Dr. Kevin R. McClure is Professor of Higher Education and Chair of the Department of Educational Leadership at the University of North Carolina Wilmington. He also serves as Co-Director of the Alliance for Research on Regional Colleges. Dr. McClure is an expert on college leadership, management, finance, and workplace culture, especially at broad-access institutions. He is author of The Caring University: Reimagining the Higher Education Workplace after the Great Resignation. Dr. McClure is also the co-editor of Regional Public Universities: Addressing Misconceptions and Analyzing Contributions and Unlocking Opportunity through Broadly Accessible Institutions. He writes the popular Working Better column for The Chronicle of Higher Education.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime sits down with digital strategy expert Georgy Cohen to tackle the persistent problem of content debt in higher education websites. Comparing the cluttered digital ecosystems of universities to an overflowing junk drawer, Cohen explains how years of unchecked publishing have resulted in outdated, redundant, and fragmented content that degrades institutional brands and creates confusing user experiences.

Guest Name: Georgy Cohen, principal, Georgy Cohen LLC

Guest Social: https://www.linkedin.com/in/georgy/

Guest Bio: Georgy Cohen has spent more than 20 years leading digital strategy and content strategy initiatives for higher education, publications, and nonprofits. Her experience includes stints leading web strategy at Tufts University and Suffolk University, serving as vice president of digital strategy at the digital agency OHO, and running her own independent consultancies. Georgy currently operates the creatively named Georgy Cohen LLC, working with partners in higher ed and beyond on digital strategy initiatives. She also speaks widely at national conferences, to campus teams, and to the pets who frequent her office. Georgy’s background is in journalism.

- - - -

Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime welcomes Megan W. Gerhardt, a professor of management and leadership at Miami University. The conversation centers on challenging the stereotypes that often define our understanding of different generations in the workplace.

Guest Name: Megan W. Gerhardt, Professor of Management and Leadership at Miami University’s Farmer School of Business

Guest Social: https://www.linkedin.com/in/megangerhardt/

Guest Bio: Megan W. Gerhardt, Ph.D., is a Professor of Management and Leadership at Miami University's Farmer School of Business. In addition to her academic work, she consults and speaks with leading organizations worldwide on leveraging generational differences in the workplace and is the author of Gentelligence: A Revolutionary Approach to Leading an Intergenerational Workforce.Her Gentelligence framework was featured as Harvard Business Review's Big Idea in March 2022 and selected for Harvard Business Review's Top 10 Must Reads for 2024. As the founder of gentelligence.org, all of Dr. Gerhardt’s work focuses on harnessing individual differences to drive impact and exceptional performance.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Resource mentioned in the show: https://www.solvehighered.com/higher-ed-glossary

Jaime Hunt welcomes a special guest, Dave Hunt, to celebrate his new role as the Senior Strategic Advisor for AI Enrollment Marketing and Brand at Solve Higher Ed. The conversation moves beyond the typical discussion of marketing tactics to explore the philosophy of professional growth and strategic leadership within higher education.

Jaime and Dave unpack the common misconception that career success is solely defined by linear, upward movement on a corporate ladder. Instead, they champion the value of the lateral move. They argue that the most successful higher ed professionals are those who prioritize expanding their portfolio of skills over seeking new titles. By intentionally seeking roles that expose them to different departments—such as academic affairs, digital strategy, and creative operations—professionals can build the range necessary to see the university as a fully integrated ecosystem rather than a series of isolated silos. This is the essence of the T-shaped professional: deep expertise in one area coupled with a broad, empathetic understanding of how every department contributes to enrollment outcomes.

Guest Name: Dave Hunt, Senior Strategic Advisor for AI, Enrollment Marketing and Brand, Solve Higher Ed Marketing

Guest Social: https://www.linkedin.com/in/dave-hunt-a343048/

Guest Bio: Dave Hunt serves as Solve Higher Ed’s senior strategic advisor for enrollment marketing and brand. With 18 years of experience in higher education, Dave brings a depth of expertise in enrollment marketing, digital strategy, brand management, reputation building and alumni communications. His career has focused on helping colleges and universities reach prospective students more effectively, differentiate academic programs in competitive markets and connect brand strategy to enrollment outcomes.

Most recently, Dave served as Executive Director of Strategic Brand and Enrollment Marketing at Old Dominion University’s ODUGlobal, where he led a team responsible for marketing online graduate and undergraduate programs. His portfolio included enrollment marketing, digital marketing, creative services, branding, content strategy and social media, giving him direct experience managing the full ecosystem of modern enrollment-focused marketing.

Prior to joining ODUGlobal, Dave was the inaugural Director of Strategic Marketing and Communications Miami University’s Miami Online. There, he built the marketing operations for a new and expanding online education portfolio from the ground up, with a focus on enrollment growth, lead generation, program positioning, digital marketing and prospective student engagement.

At Wake Forest University, Dave worked within the School of Business in a role focused on marketing graduate business programs and supporting the school’s branding, rankings and reputation-building efforts. That experience gave him a strong understanding of how academic reputation, program differentiation, rankings strategy and prospective student communications intersect in highly competitive markets.

Previous higher ed positions included serving as Director of Alumni Communications for Virginia Tech and as a graphic designer for Lawrence University.

Dave holds a bachelor’s degree in Liberal Studies and a master’s degree in Marketing. He lives in Coastal Virginia with his wife and their surprisingly social tortoise.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Is your team really at capacity, or is your operating model broken? In this episode, Jaime Hunt speaks with Joanne Giles about the common friction points in higher education marketing teams. They discuss why buying project management software isn't a "silver bullet" solution and how to diagnose deep-rooted operating issues before trying to fix the system.

Guest Name: Joanne Giles, Founder, All Things Content

Guest Social: https://www.linkedin.com/in/joanneaugustingiles/

Guest Bio: Joanne Giles is the Founder and Principal Consultant of All Things Content, a strategic consultancy that helps higher education institutions and complex organizations bring structure to the way work moves across teams. Her work focuses on building workflow foundations for highly cross-functional, multi-stakeholder environments where intake, approvals, handoffs, visibility, and tool adoption often break down. Joanne has supported institutions including Hofstra University, Georgia State University, and Abilene Christian University, helping teams turn operational overwhelm into documented workflows, clearer ownership, and practical systems they can actually use.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Writing an RFP can feel overwhelming, especially when you're tasked with creating one for the first time. In this episode of Confessions of a Higher Ed CMO, Jaime Hunt sits down with Louis Miller to demystify the RFP process and share practical advice for higher education marketers navigating agency partnerships, procurement requirements, and major marketing investments. Drawing on years of experience from both the campus and agency sides, they explore what separates effective RFPs from frustrating ones, how institutions can attract stronger vendor responses, and why clarity around goals, timelines, and budgets leads to better outcomes. Whether you're preparing for a website redesign, brand refresh, media campaign, or another strategic initiative, this conversation offers actionable guidance for creating RFPs that drive real results.

Guest Name: Louis Miller, Executive Partner, Electric Kite

Guest Social: https://www.linkedin.com/in/louismiller/

Guest Bio: Louis Miller is an Executive Partner at Electric Kite, a full-service creative marketing agency specializing in helping higher ed partners tell their stories in engaging ways. He is also General Manager of Volt, where higher ed marketers go to sharpen their skills to be the force that pushes their institutions forward. . He has worked with partners from the Ivy League to K12 and everything in between. Prior to his current roles, Louis held marketing and digital strategy roles at Comcast and Audible.com.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Eden Bloss, Chief Marketing Officer at UNC Asheville, to explore how faculty thought leadership can strengthen institutional brand, reputation, and visibility. Together, they discuss why faculty experts are one of higher education’s most powerful storytelling assets, especially when their research and expertise connect to timely conversations in the media, on LinkedIn, and across digital channels.

Guest Name: Eden Bloss, Chief Marketing Officer, UNC Asheville

Guest Social: https://www.linkedin.com/in/eden-bloss-46a796ba/

Guest Bio: Eden brings more than two decades of experience in strategic marketing communications to UNC Asheville in both corporate and agency settings, as well as a depth of experience in higher education within the UNC System. As Associate Vice Chancellor for Communications at UNC Greensboro, she led a team of communications professionals – editorial writers, social media managers, multimedia specialists, in addition to a group of cross-functional communicators across the university’s schools and programs. With expertise in crisis communication, brand and image development, media relations, website development, strategic and celebrity partnerships, brand ambassadors and community and government relations, Eden has a proven track record for developing collaborative relationships, creating a positive and productive team culture with a commitment to delivering results that exceed expectations. She is on the Board of Directors for PublicEd Works, a non-partisan 501(c)(3) charitable organization that focuses on increasing residents’ knowledge of public education in North Carolina, a CASE Awards Circle of Excellence Judge, Women in Leadership and PRSSA mentor. An avid runner, she has completed multiple marathons, including Boston and Marine Corps, and enjoys hiking across national parks – Big Bend, Yellowstone and the Grand Tetons are recent favorites. She is married with two adult children.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Abbigail Tumpey, Vice President for Institute Communications at Georgia Tech, to unpack how AI in higher education is reshaping the future of enrollment marketing, communications strategy, and institutional leadership. From synthetic audience testing to AI-powered workflow optimization, Abbigail shares how Georgia Tech is embedding artificial intelligence into the fabric of its communications culture.

The conversation explores what it actually looks like to operationalize AI across a university marketing team — not just experiment with it. If you’re wondering how higher education marketers can move beyond AI hype and start building smarter systems, this episode offers one of the most practical and visionary conversations in higher education podcasts today.

Guest Name: Abbigail Tumpey, Vice President for Institute Communications at the Georgia Institute of Technology

Guest Social: LinkedIn

Guest Bio: Abbigail Tumpey is the vice president for Institute Communications at the Georgia Institute of Technology, where she leads the Institute’s marketing and communications strategy. As Chief Communications Officer, she oversees brand and reputation management across media relations, events, research communications, marketing and internal communications, executive communications, creative services, and digital strategy.

Prior to joining Georgia Tech, Abbigail spent 25 years at the Centers for Disease Control and Prevention (CDC), including 21 years in senior communication leadership roles. She served as head of communications from March 2021 to March 2022, overseeing the agency’s communication efforts during the COVID-19 emergency response. In that role, she reimagined CDC’s communications function and led the agency’s largest communications reorganization in more than a decade.

During her tenure at CDC, Abbigail expanded clinical outreach capacity and built public-private partnerships and coalitions that advanced patient safety and public health initiatives. She spearheaded numerous national and international campaigns, including serving as one of the founders of the World Rabies Day initiative in 2007 and overseeing CDC’s antibiotic resistance communications from 2009–2016. She also played lead communication roles during major outbreak responses, including the 2012 multistate fungal meningitis outbreak, the 2014–2015 Ebola outbreak, the COVID-19 pandemic, and the 2023 mpox response.

In 2016, Abbigail was named one of 36 Champions of PR by PR Week magazine for their inaugural Hall of Femme. In 2021, she was recognized as a PRWeek Health Influencer for shaping the national dialogue around the COVID response, vaccine distribution, booster efforts, and improving health outcomes.

Abbigail earned a Bachelor of Science from Michigan State University and a Master of Public Health from the University of South Florida. She is married to influenza researcher Terrence Tumpey and is the proud mother of two sons.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Shane Baglini, Executive Director of Marketing and Branding at William & Mary, to unpack one of higher ed’s most persistent myths: that marketers from small institutions are somehow less qualified than their counterparts at large universities. This episode dives into how working in under-resourced environments actually sharpens leadership, fuels innovation, and builds resilience. Together, Jaime and Shane challenge outdated hiring biases and offer a compelling case for why “small shop” experience is a competitive advantage in enrollment marketing.

Guest Name: Shane Baglini, executive director of marketing and branding at William & Mary

Guest Social: https://www.linkedin.com/in/shanebaglini

Guest Bio: Shane Baglini serves as executive director of marketing and branding at William & Mary, where he oversees the strategic planning and execution of the University's integrated marketing, multimedia, and creative teams’ efforts to create and sustain a comprehensive brand and marketing strategy for William & Mary, strengthening enrollment, advancement and institutional reputation for America's first university. With a decade of experience in higher education, his background spans enrollment marketing, brand and creative strategy, digital transformation, and more.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Guest Name: Justin M. Bell, Vice President for Marketing and Communications, Fordham University

Guest Social: https://www.linkedin.com/in/justinmichaelbell

Guest Bio: Justin M. Bell joined Fordham in August 2023 as the University’s inaugural vice president for marketing and communications. As vice president, he leads Fordham’s central marketing and communications division in strengthening Fordham’s brand awareness, increasing enrollment, and elevating Fordham’s unique story to enhance reputation across audiences.

Prior to joining Fordham, Bell served as associate vice president for brand marketing at The Ohio State University, leading an organization accountable for growing and protecting the Ohio State brand while driving choice through top-of-funnel marketing strategies across owned, earned, and paid media. Bell also established Scarlet Studio, Ohio State’s in-house marketing and communications agency, charged with developing campaigns and executing brand-building projects on behalf of colleges and units across the institution.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Dr. Allison Steinke to unpack what it really takes to build a believable brand in higher education. Drawing from research with CMOs and Gen Z audiences, Steinke introduces a practical framework for brand believability rooted in authenticity, consistency, and emotional connection. The episode challenges traditional enrollment marketing approaches and reframes branding as a co-created, institution-wide effort. If you’re navigating trust, differentiation, or AI in higher ed marketing, this conversation is a must-listen.

Guest Name: Allison Steinke, Teaching Assistant Professor at the University of Minnesota’s Hubbard School of Journalism and Mass Communication and author of Brand Thinking: Building Brands You Can Believe In

Guest Social: https://www.linkedin.com/in/ajsteinkephd/

Guest Bio: An award-winning scholar with industry experience as a blogger, magazine editor, and social media consultant, Dr. Allison Steinke bridges the gap between high-level brand theory and real-world execution. As a Teaching Assistant Professor at the University of Minnesota’s Hubbard School of Journalism and Mass Communication, she equips and empowers thousands of future leaders through courses on brand management and digital storytelling. A prolific creator, she published an internationally acclaimed dissertation on solutions journalism, has authored 100+ blog posts and journalistic articles, and recently published a definitive book, Brand Thinking: Building Brands You Can Believe In. From managing global research projects to facilitating a 2009 Justin Bieber meet-and-greet, her career is defined by influential narratives.

Brand Thinking: Building Brands You Can Believe In: https://www.bloomsbury.com/us/brand-thinking-9798765160831/

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with higher education journalist and bestselling author Jeff Selingo to unpack insights from his newest book, Dream School: Finding the College That’s Right for You. Drawing from two years of research—including surveys of more than 3,000 parents—Selingo explains how families are redefining what makes a “good college.”

The conversation explores the evolving role of prestige, the growing importance of outcomes and ROI, and what enrollment marketers must understand about parents, counselors, and the modern college search process. For higher ed professionals, this episode is a powerful lens into the shifting expectations shaping enrollment marketing today.

Guest Name: Jeff Selingo, The New York Times bestselling author of Dream School: Finding the College That's Right for You and Who Gets In and Why: A Year Inside College Admissions

Guest Social: https://www.linkedin.com/in/jeffselingo/

Guest Bio: Jeff Selingo has written about colleges and universities for more than 25 years and is a New York Times bestselling author of four books. His latest, Dream School: Finding the College That’s Right for You (September 2025), draws on more than two years of research and a survey of some 3,000 parents to give families permission to think more broadly about what signals a “good” college and then the tools to discover their dream school. He is also the author of Who Gets In & Why: A Year Inside College Admissions, named one of the New York Times’s 100 Notable Books of the Year in 2020.

A regular contributor to The Atlantic, The New York Times, and The Wall Street Journal, Jeff is a special advisor to the president and professor of practice at Arizona State University. He writes the biweekly newsletter Next and co-hosts the podcast Future U. He lives near Washington, D.C., with his family.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Jason Smith, Founder and Managing Director of OHO, to unpack how AI in higher education is fundamentally changing the way students search for colleges. As AI tools like ChatGPT and Gemini increasingly shape the student journey, institutions must rethink their approach to SEO for higher education and digital visibility.

Jason introduces OHO’s new AI Visibility Scorecard and shares eye-opening insights into where AI models pull information from—and why that matters for enrollment marketers. This conversation challenges higher ed leaders to move beyond traditional search strategies and prepare for an AI-driven future of student recruitment.

Guest Name: Jason Smith, Founder and Managing Director of OHO

Guest Social: https://www.linkedin.com/in/jasonsmith1/

Guest Bio: Jason is the Founder and Managing Director of OHO, a leading digital agency dedicated to higher education. For over 20 years, he has led a team of strategists, designers, UX researchers, marketers, and developers who help colleges and universities solve complex digital challenges—from launching major websites to driving enrollment through digital marketing.

A former designer and creative director, Jason brings a deep appreciation for how storytelling, design, and technology can work together to reach the right audiences and move institutions forward. He’s worked with 37 of the top 100 U.S. colleges and universities, guiding leaders through projects that clarify their goals, connect with users, and elevate their digital presence.

Endlessly curious and always inventing, Jason is currently digging deep into how to increase AI visibility for colleges and universities so that they can reach prospective students.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt sits down with Jennifer Umberger, VP and Chief Marketing & Communications Officer at Kettering University. They unpack what it really takes to break out of higher ed’s “sea of sameness” and build an enrollment marketing engine that actually moves the needle. Jennifer shares how Kettering’s distinct co-op model became the center of a sharper brand story—and how tight alignment between marketing and enrollment helped drive major growth. If you’re looking for a marketing strategy for student recruitment that’s built for today’s expectations (ROI, outcomes, and relevance), this one’s a must-listen.

Guest Name: Jennifer Umberger, Vice President and Chief Marketing and Communications Officer, Kettering University

Guest Social: https://www.linkedin.com/in/jenniferumberger/

Guest Bio: Jennifer Umberger joined Kettering University in February 2023. As the University’s Vice President and Chief Marketing and Communications Officer, Jennifer leads Kettering University’s brand strategy, focused on awareness, enrollment marketing, and thought leadership to increase visibility and support for Kettering’s mission, vision, and Pillars of Success. She oversees the University’s web and digital strategy, social media, creative production, advertising, enrollment marketing, public relations, media relations, and the University Magazine. She is a member of the President’s Cabinet.

Jennifer has more than two decades of marketing and communications experience, most recently at Commonwealth University of Pennsylvania (formerly Bloomsburg, Lock Haven, and Mansfield Universities), where she served as Associate Vice President of Marketing and Communications and Chief Marketing and Communications Officer. In that role, she oversaw executive communications, enrollment marketing, university marketing and brand management, strategic communications, media relations, and athletic communications and marketing. She was also the strategic communications lead in partnership with Pennsylvania's State System of Higher Education.

Jennifer earned a Bachelor’s degree in History with a concentration in Mass Communication and an emphasis in Public Relations from Albion College, as well as a Master of Business Administration from Augsburg University.

She is a member of the American Marketing Association and serves as Vice President of the board of directors for CUPRAP, a professional community dedicated to advancing higher education marketing and communications. Jennifer also serves nationally on the Committee on Leadership for Alpha Xi Delta, a women’s fraternity of which she is a member.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

Jaime Hunt is joined by Clara Schwager, Director of Institutional and Advancement Marketing at Johnson & Wales University, for a much-needed conversation on the evolution of alumni magazines. Clara shares the behind-the-scenes story of a major redesign of JWU’s alumni magazine—one that transforms the publication from a static print piece into a dynamic, multi-channel storytelling engine. If you're still treating your alumni magazine like a mailbox-only moment, this is your wake-up call.

Guest Name: Clara Schwager, Director of Institutional and Advancement Marketing at Johnson & Wales University

Guest Social: https://www.linkedin.com/in/clara-schwager/

Guest Bio: Clara Schwager is the Director of Institutional & Advancement Marketing at Johnson & Wales University and a strategic higher education marketing and communications leader committed to the transformative impact of education on individuals and communities. She specializes in crafting narratives that advance institutional priorities, strengthen brand reputation, and inspire connection.

With 15 years of experience across higher education, agency, nonprofit, and corporate environments, Clara brings deep expertise in developing and executing strategic marketing campaigns. A creative and playful thinker, she excels at leading cross-functional teams, bridging organizational silos, and building marketing and communications initiatives that expand institutional reach and impact.

When she's not hunched over the keyboard, she's trying her best at Olympic and Power weightlifting.

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Connect With Our Host:
Jaime Hunt
https://www.linkedin.com/in/jaimehunt/
https://twitter.com/JaimeHuntIMC

About The Enrollify Podcast Network:
Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.