Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

If you're worried about AI taking over your CSM job, I have some good news for you.

I just got back from Moment 2026, where pretty much every conversation was about AI. But here's what surprised me. Almost every CS leader I heard from ended up saying the exact same thing.

In this episode, I'm breaking down the six skills CS leaders say are becoming more and more important, what you should be showcasing in interviews, and three new job titles that might not even be on your radar right now.

If you want to keep your job, get hired, or figure out where the CSM role is headed, hit play and let’s dive in.

And if you're getting interviews but struggling to land an offer,https://customer-success-career.captivate.fm/coachingapply for 1:1 coaching HERE and let's work on showcasing the skills and judgment hiring managers are actually looking for.

1:10 – What CS Leaders Are Really Saying About AI Taking Over CSM Jobs

2:30 – How Customer Success Teams Are Actually Using AI Right Now

6:30 – Why Saving Time With AI Isn't Enough to Keep Your Job

9:45 – The One Skill AI Can't Replace and Why It Matters

12:05 – How to Showcase Your Judgment in Customer Success Interviews

14:00 – The 6 Skills CS Leaders Say Every CSM Needs

20:20 – Three Emerging Customer Success Roles You Should Know About

22:30 – Why the CSM Role Is Heading in Two Different Directions

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode144

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Your CSM resume could be getting rejected in seconds, even when you're perfectly qualified for the job.

After reviewing over 1,400 Customer Success resumes and working directly with hiring managers, I've seen the same four mistakes costing qualified candidates interviews.

In this episode, I'm breaking down what recruiters actually look for, why your experience and results might not be standing out, and four specific changes you can make to your resume to stop blending in with hundreds of other applicants.

If you want to turn your CSM resume into one that grabs a hiring manager's attention, shows exactly what makes you different, and helps you land more interviews, hit play and let’s dive in.

And if you're ready to actually make these changes to your resume, join me for my FREE live CSM Resume Working Session on October 27th, where we'll make all four edits together so you can stop getting overlooked and start landing more interviews. Save your spot HERE!

0:40 – Why Qualified CSMs Get Rejected Before Getting an Interview

4:36 – Four Resume Edits That Can Help You Land More Interviews

6:05 – The Missing Information That Gets Your Resume Overlooked

9:26 – How to Stand Out When Other Candidates Have Similar Experience

10:01 – Why Your CSM Resume Needs Numbers to Prove Your Impact

12:12 – What to Do When You Don't Have Access to Your Metrics

14:20 – Why Your Best Results Might Not Impress Hiring Managers

16:10 – The Biggest Mistake Making Your Resume Sound Like Everyone Else's

19:13 – How to Show What Makes You Different From Other CSMs

24:10 – Why It's So Hard to Communicate Your Own Value on a Resume

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode143

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

Are you applying for CSM roles feeling either overqualified or underqualified and wondering where you actually fit?

In this episode, I’m breaking down how to decide which roles are actually worth your time, why job titles matter way less than you think, and the three things I want you looking at before you apply. I’ll also walk you through when being overqualified is totally fine and how to tell when an underqualified role is still within reach.

You’ll walk away knowing where to focus your job search instead of wasting time on roles that aren’t the right fit.

If you want to apply more strategically and feel confident about the roles you’re targeting, hit play and let’s get into it.

And if you’re tired of second guessing which CSM roles are actually worth your time,https://customer-success-career.captivate.fm/coachingapply for coaching HERE and let’s build a job search strategy around the right roles for you.

0:57 – Why CSM Job Titles Matter Less Than You Think

4:23 – How to Know If You Should Apply When You’re Overqualified

6:01 – Why Your Current Life Phase Should Shape Your Job Search

10:55 – How to Know When Being Underqualified Is Too Much of a Stretch

12:17 – Why Enterprise Experience Does Not Automatically Qualify You for Scaled Roles

14:06 – Which Experience Gaps Are Actually Worth Stretching For

17:38 – The Simple Two Out of Three Rule for Choosing CSM Roles

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode142

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

What if the thing costing you the job in your final round interview presentation is something you don’t even realize you’re doing?

I reviewed around 60 coaching calls with Customer Success job seekers preparing for final round presentations and the same three mistakes kept showing up.

In this episode, I’m breaking down exactly what they are, how to show the hiring team how you actually think and make decisions, and the subtle difference between presenting to a panel and showing them what you’d be like in front of a real customer.

Plus, I’m also sharing two bonus tips that can instantly make your presentation stronger and help you catch the small details that are incredibly easy to miss.

If you want to walk into your next final round presentation knowing exactly how to stand out and prove you can do the job, hit play and let’s dive in.

And if you have a final round interview coming up and want a coach in your corner to review your deck, perfect your talk track, and help you stand out,https://customer-success-career.captivate.fm/coachingapply for coaching HERE.

0:45 – The 3 Final Round Presentation Mistakes CSMs Keep Making

1:45 – Why Giving Options Without Taking a Clear Stance Can Hurt Your Presentation

7:58 – Why Your Talk Track Matters More Than the Perfect Slide Deck

11:55 – The Difference Between Presenting and Running a Customer Meeting

17:35 – How to Sound More Confident by Talking Like You Already Have the Job

19:35 – Why You Should Treat the Interview Prompt Like a Grading Rubric

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) with Dan Ennis

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode141

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

Landing the job is one thing. Proving they made the right decision hiring you is another.

In this episode, I’m breaking down five things every CSM should do in their first 90 days to make a really good impression and set themselves up for success in the long run. I’m sharing how to figure out what you’re actually measured on, get up to speed faster, build relationships before you need them, use being new to your advantage, and start tracking the work that could help you land future promotions and raises.

If you want to crush your first 90 days without constantly wondering whether you’re doing enough, hit play and get these five things done.

0:44 – Why Landing the Job Is Only the Beginning

2:04 – How to Know What You’re Actually Measured On

3:04 – The One Question to Ask in Your First Week

5:02 – How to Learn the Product Faster Than Anyone Else

12:36 – How to Use Being New to Your Advantage

14:43 – Why Asking Questions Actually Builds Customer Trust

17:43 – The Career Habit You Should Start on Day One

19:10 – How Tracking Your Wins Can Help You Get Promoted

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode140

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round.

In this episode, I’m breaking down the five most common mistakes I see CSMs make in those first few minutes and how to avoid them. I’ll show you how to build rapport, structure your background without rambling, make it extremely easy for the recruiter to say yes to you, and prepare without sounding overly rehearsed.

The good news is these aren’t things that require another year of experience or a new skill. They’re little things you can fix literally today. If you want to give yourself the best shot at moving forward to the next round, hit play and let’s get into it.

Want to make it easy for recruiters to say yes to you? Grab my free Sell Yourself masterclass HERE to learn how to position your experience around exactly what they’re looking for.

0:01 – What Happens When You Underestimate the Recruiter Screen

4:19 – The Biggest Mistake Candidates Make Before the Interview Even Starts

7:55 – The Step-by-Step Structure That Gets You Past Recruiters

12:17 – Why Most Candidates Make It Hard for Recruiters to Say Yes

16:01 – The Silent Killer: Talking At Recruiters Instead of With Them

18:12 – Why Sounding Too Memorized Destroys Your Chances

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode139

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way.

In this episode, I’m breaking down the three things that need to happen before a recruiter reaches out to you on LinkedIn. I’ll show you how to actually show up in recruiter searches, what makes someone want to click on your profile, and the simple tweaks that can help sell them on what they see once they get there.

If you want recruiters coming to your inbox with roles you’re actually excited about, hit play and make these updates today.

And if you’re ready to stop guessing your way through your job search,https://customer-success-career.captivate.fm/coachingapply for 1:1 coaching HERE and let’s get you landing roles you’re actually excited about.

0:01 – Why Most LinkedIn Profiles Never Get Recruiter Attention

2:45 – How Recruiters Really Search for Candidates on LinkedIn

5:10 – The Single Biggest Mistake in Your LinkedIn Skills Section

13:43 – The Headline Formula That Gets You Noticed Instantly

18:34 – Why Copying Your Resume Kills Your LinkedIn Profile

21:19 – How to Use Recommendations to Instantly Boost Credibility

23:31 – Does the “Open to Work” Banner Really Hurt Your Chances?

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode138

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it.

That’s why in this episode, I’m breaking down a simple framework every CSM can use to calculate and present ROI, even if your product feels impossible to measure. I’ll walk you through how to identify where your product is creating financial value, turn that value into actual numbers, and confidently present your math without worrying that someone is going to poke holes in it.

You’ll walk away knowing how to make stronger renewal and expansion conversations while building a skill that can help you stand out as a Customer Success Manager. If you want to prove your impact with numbers that actually mean something, hit play and let’s dive in.

1:09 – How to Tie Product Usage to Real ROI Numbers

4:05 – The Three ROI Categories: Time, Money, Protection

6:09 – The Simple Math Behind Powerful ROI Stories

8:47 – How to Kill Skepticism by Calling Out Your Own Numbers

11:05 – A Step-by-Step ROI Example for Sales Tools

13:32 – Making ROI Tangible for “Hard to Measure” Products

17:08 – The Career Benefits of Presenting ROI Like a Pro

21:01 – Why Showing ROI Makes You Stand Out in Interviews

23:10 – ROI Homework for Every Level of Customer Success Pro

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 136: 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode137

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026?

I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting patterns that I don’t hear enough people talking about. I’m breaking down what’s changing around AI, commercial experience, scaled CS and customer value, plus two things I hear CSMs lead with all the time that might actually make you sound a little outdated.

You’ll walk away knowing which skills are becoming more valuable and how to position your experience for where CS is headed next. If you want to stay competitive and make smarter moves in your customer success career, hit play and let’s dive in.

And if you feel like you have the right experience but aren’t sure how to position it for what companies want today,https://customer-success-career.captivate.fm/coachingapply for coaching HERE and let’s repackage your experience together.

0:01 – Why the CSM Job Description Has Changed So Dramatically

2:55 – How AI Went From Nice-to-Have to Non-Negotiable

5:09 – Why Commercial Independence Is the Make-or-Break Skill

8:31 – The Fastest Way to Prove Revenue Impact on Your Resume

10:31 – What Happens When Scaled Motions Move Upmarket

11:44 – Why Customer Value Now Means Real Financial ROI

14:04 – The Biggest Skills That Just Disappeared From Job Descriptions

16:22 – What You Should Really Lead With in CS Interviews

17:17 – Stop Panicking: Why You Already Have More Skills Than You Think

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 134: What to (And Not To) Say About AI in Your CS Interviews

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode136

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

You can nail every interview question and still lose the CSM job offer to someone else.

In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience or whether your answers were technically good. I’ll show you what hiring managers are actually assessing, how to make your interview stories prove you can replicate your results, why being too humble can cost you the offer, and the overlooked part of the interview that could be quietly working against you.

You’ll walk away knowing exactly what to change before your next interview. If you want to turn more great interviews into actual job offers, hit play and let’s dive in.

And if you’re tired of great interviews not turning into job offers,https://customer-success-career.captivate.fm/coachingapply for coaching HERE and let’s sharpen your interview strategy together.

0:01 – Why Great Answers Alone Won’t Land the Job Offer

2:47 – How Being Too Polished Can Backfire in Interviews

6:47 – The Fastest Way to Show How You Think, Not Just What You’ve Done

10:46 – Why Skipping Numbers in Stories Hurts Your Interview

12:57 – What Happens When You Don’t Ask Smart Questions Back

16:24 – The Four Simple Shifts Anyone Can Make to Get Hired

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 62: Power Questions: 10 Smart Questions to Ask in Your Next Interview

🎙️Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) with Dan Ennis

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode135

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low.

In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS interviews, why efficiency alone is no longer enough, and four specific ways to show that you’re using AI to make a bigger impact with your customers. I’ll also share the AI terminology worth knowing so you can walk into interviews feeling prepared without becoming an AI expert.

If you want to prove you’re keeping up with AI and stand out for the right reasons in your next CS interview, hit play and let’s dive in.

And if all the changes happening in CS have you wondering what it actually takes to land your next role, apply for coaching HERE and let’s get you on the right track.

00:45 – What AI fluency actually means in CS hiring right now

02:19 – Why using AI for efficiency is no longer enough to stand out

05:04 – What hiring managers want to see from your AI usage

07:19 – How AI can help you have smarter customer conversations

09:06 – Using AI to uncover deeper insights about account health

12:08 – How AI can help you become a more strategic customer partner

17:26 – The terminology worth knowing before your next CS interview

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 132: A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired (with Michael Boyd)

🎙️Episode 128: How To Impress a CS Hiring Manager (from a CS Hiring Manager) - with Eric Clouse!

🎙️Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode134

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

Your resume might be the reason you're not getting interviews and it has nothing to do with your experience.

In this episode, I'm sharing three resume edits you can make in 10 minutes or less that help recruiters instantly understand your value. We'll talk about why numbers can actually hurt you without the right context, what hiring managers need to see before they care about your results, and the simple change that makes you stand out from hundreds of other CSMs with similar experience.

If you want your resume to tell a stronger story and give yourself a better chance of landing more interviews, hit play and let’s dive in.

And if you want expert help to uncover what makes you uniquely hireable, apply for coaching HERE and let's build a resume that stands out.

01:51 – Why the numbers on your resume might be sending the wrong message to recruiters

03:35 – The simple change that gives your achievements the context they need to stand out

06:32 – The resume details hiring managers need before they care about your results

10:18 – Why your resume should explain more than just what you accomplished

12:09 – How to showcase what makes you different from every other CSM applying

14:55 – The simple resume review to help you stand out in just a few minutes

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode133

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't.

In today's episode, I'm sitting down with Michael Boyd, a three time VP of Customer Success who has hired more than 100 CSMs, to unpack what hiring managers are really looking for in today's market. We talk about how to stand out in technical interviews even if you're not highly technical, the two out of three rule he uses when evaluating candidates, and what AI fluency actually looks like now that it has become an expectation instead of a bonus.

By the end of this conversation, you'll know what hiring managers are actually paying attention to, where candidates often miss the mark, and how to position yourself as the kind of CSM companies want to hire. If you are ready to stop guessing what hiring managers want and start interviewing with more confidence, hit play and let's dive in.

And if you're tired of knowing you're qualified but not getting the offer, apply for coaching HERE and let's help you land your next Customer Success job.

02:30 – What hiring managers actually want before they hire

06:40 – The interview red flags that should make you think twice

11:15 – What technical interviews are really testing

17:15 – The two out of three rule for landing stretch roles

21:20 – Why the best CSMs are becoming more consultative in the age of AI

32:31 – What AI fluency really looks like in an interview

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode132

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

Why are customer success professionals with great experience still getting rejected for interviews?

In this episode, I'm sharing the three biggest shifts happening in today's hiring market that most job seekers are completely missing. I'll explain why experience alone is no longer enough, the common job search strategies that are quietly holding you back, and what hiring managers are actually looking for when they review your resume.

You'll walk away with a completely different perspective on why your applications are being overlooked and what needs to change to start getting interviews again. If you are ready to stop blending in and position yourself as the candidate companies are actually searching for, hit play and let’s dive in.

And if you're ready to stop relying on outdated job search advice, apply for coaching HERE and let's build a strategy that works in today's market.

00:52 – Why having more experience isn't what lands CS interviews anymore

04:03 – The hiring shifts that quietly changed what companies expect from CSMs

07:42 – Why being a great CSM is no longer enough to get hired

10:10 – Why referrals aren't as reliable as they used to be in today's job market

11:09 – The resume mistake that makes you look like every other candidate

14:04 – Why sending more applications could actually be hurting your job search

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode131

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

What if your career gap is not the problem at all, but the way you're talking about it is?

If you've ever frozen when an interviewer asked about time away from work, this episode will show you exactly how to answer with confidence instead of second guessing yourself.

I'll walk you through the five biggest mistakes I see Customer Success professionals make when explaining a career gap, plus what to say instead so hiring managers focus on your value instead of your time away. You'll walk away with a simple framework to own your story, avoid common interview mistakes, and leave a stronger impression. If you want to stop letting your career gap hold you back, hit play and let’s dive in.

And if you're not sure how to talk about your career gap in interviews, apply for coaching HERE and let's build your answers together.

00:44 – The one interview question that trips up even the most experienced CS professionals

02:39 – Why career gaps are not the problem and what hiring managers actually care about

04:29 – The mistake that makes interviewers question your career gap before you even finish answering

06:20 – Why talking about what you're leaving behind can hurt your chances

07:23 – The overlooked advantage hiding inside your career gap

11:03 – The interview habit that makes you sound less confident without realizing it

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode130

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Are you making one of the biggest salary negotiation mistakes without even realizing it?

In this episode, I’m breaking down the five negotiation mistakes I see Customer Success Managers make over and over, and why they could be costing you thousands of dollars. I’ll share real coaching stories from my clients, the simple questions that can completely change an offer, and how to negotiate with more confidence without feeling pushy or difficult.

You’ll walk away knowing how to approach your next offer strategically so you can maximize your compensation and avoid leaving money on the table. If you want to get paid what you’re worth and negotiate your next offer with confidence, hit play and let’s dive in.

And if you want expert support from resume to negotiation, apply for coaching HERE and let’s build a job search strategy that gets results.

00:45 – Why one word in your job offer could be costing you thousands

03:39 – The salary negotiation shift most Customer Success Managers never think to make

08:34 – The difference between getting a good offer and getting the best possible one

09:04 – Why playing it safe during salary negotiations can cost you more than you think

11:06 – The negotiation mistake that gives away your leverage before the conversation even starts

14:44 – The biggest salary negotiation mistake Customer Success Managers make after getting an offer

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode129

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

What do Customer Success hiring managers actually notice that most candidates never think about?

In this episode, I'm joined by Customer Success hiring manager Eric Clouse to talk through what actually stands out at every stage of the hiring process. We cover recruiter outreach, resumes, and interviews, along with the mistakes that quietly hurt candidates. We also get into how hiring managers are evaluating AI skills today and what the future of Customer Success means for your career.

You'll walk away with a much clearer understanding of what today's CS leaders are looking for and how to approach your job search more strategically. If you want to stop guessing what hiring managers value and start making stronger career moves, hit play and let's dive in.

And if you're ready to build an outreach strategy that helps you stand out with hiring managers, apply for coaching HERE and let's work together.

01:16 – Why hiring managers think differently than most job seekers realize

04:28 – The LinkedIn outreach mistake that could be costing you interviews

07:13 – What hiring managers actually want to see before they ever read your resume

16:08 – Why tailoring your resume to the job description can backfire

22:06 – The interview mistake that quietly reveals you're not thinking like a CSM

25:54 – What hiring managers are really looking for when they ask about AI

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode128

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

AI is not coming for your Customer Success job, but it is changing what great CSMs look like.

In this conversation with Dan Ennis, Senior Director of Customer Success at Workato, we unpack what hiring leaders are actually looking for in the age of AI and where most candidates are getting it wrong. You'll hear how AI is raising the bar for interviews, assignments, and day to day customer work, plus the biggest mistakes job seekers and CSMs are making when they rely too heavily on AI. We also get into who thrives in AI companies, who struggles, and why startup experience may matter more than ever.

You'll walk away with a clearer understanding of how to use AI to become more effective without losing the skills that make you valuable. If you are ready to stop worrying about whether AI will replace you and start learning how to stay ahead of the curve, hit play and let's dive in.

And if you feel like the bar keeps moving and you can't keep up with what hiring teams want, apply for coaching HERE and let my team help you land your next role.

00:08 – Why AI is raising the bar for Customer Success professionals

10:00 – What hiring managers can tell about you from the questions you ask

12:37 – Why generic interview assignments are costing candidates opportunities

19:48 – The biggest mistake candidates make when using AI

25:15 – What AI fluency actually looks like for CSMs

30:10 – Why AI customers require a different kind of Customer Success

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode127

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

The interview mistakes costing you offers are probably not the ones you think they are.

In part two of this series, I'm breaking down the final five interview mistakes our coaches see Customer Success candidates make over and over again. I'm sharing why trying to sound polished can actually hurt your performance, the mindset shifts that can help you stop second guessing yourself, and the patterns that make strong candidates come across as less confident than they really are.

You'll walk away with a different perspective on what interviews actually are and how to show up with more confidence, authenticity, and trust in yourself. If you're ready to stop overthinking every interview and start performing like the Customer Success professional you already are, hit play and let's dive in.

And if you're ready to stop talking yourself out of the room before you even walk into it, apply for coaching HERE and let's work through it together.

2:11 – Why ditching the “perfect” script could reveal more authentic interview answers

4:32 – The shift that makes interviews feel much less intimidating

7:31 – How one simple framework can help you stop rambling and keep answers sharp

9:36 – The real reason more prep time might be holding you back instead of helping

11:16 – The mindset switch that could boost your confidence (and results) in interviews

12:53 – How to improve your interview if you’re still feeling stuck

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 125: 9 Reasons You Freeze in CSM Interviews (And How to Fix Each)

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode126

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume

How many times have you walked out of an interview and immediately told yourself, "I'm just bad at interviewing"?

In part one of this two part series, I'm breaking down four of the biggest reasons Customer Success candidates freeze, ramble, or go completely blank during interviews. These are real coaching lessons pulled directly from conversations our team has had with hundreds of job seekers. I cover why memorizing answers is actually making interviews harder, the mistake perfectionists make when they try to prepare for every possible question, and strategies that can help you think more clearly and communicate with more confidence in the moment.

You'll walk away with practical strategies you can use immediately to feel more prepared and confident in your next interview. If you want to stop telling yourself you're bad at interviewing and start fixing the things that are actually holding you back, hit play and let's dive in.

And if you're tired of freezing in interviews, apply for coaching HERE and let's work through it together.

1:05 – Why most people aren’t actually bad at interviews, but are preparing the wrong way

4:03 – The mistake candidates make with interview prep that sets you up to freeze

7:12 – Why prepping for every question backfires and the smarter approach to interview prep

10:14 – An overlooked interview move that makes you sound more confident

12:25 – The interview answer shift that stops you from rambling and gets you noticed

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: http://www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode125

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!

Mentioned in this episode:

FREE RESUME WORKING SESSION: Tired of applying for Customer Success jobs and hearing crickets? Join me on October 27th for a FREE live session where we’ll make 4 major edits to your resume to help you stand out and land more interviews! Save your seat: https://customer-success-career.captivate.fm/fixresume