HVAC Know It All Podcast

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

Jamie Chadwick - LinkedIn: https://www.linkedin.com/in/jamie-chadwick-b72a43148/

Testo Instruments - North America - LinkedIn: https://www.linkedin.com/company/testo-usa/

Testo Instruments - North America - Company Website: https://www.testo.com/en

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

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Instagram: https://www.instagram.com/hvacknowitall1/

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Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Oct 29, 2026 17 min

The Contractor Experience Behind Amply's HVAC Software

Show notes

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero continue the conversation with Eric Fitz, Co-founder, Co-CEO, and Chief Technology Officer at Amply Energy, Inc., and Ed Smith, Co-founder, Co-CEO, and Chief Customer Officer at Amply Energy, Inc., about the operational demands of heat pump work. The discussion covers rebate paperwork, cash flow, subcontractor partnerships, and the opportunity to combine HVAC with whole-home performance services. Eric and Ed explain how contractors can pair technical expertise with reliable processes to compete on trust rather than speed, and how design software and human-supervised AI could support that work.

Eric and Ed draw on experience with installations, whole-home electrification services, and software development at amply. Their work connects building-envelope assessment, HVAC design, electrical-load considerations, and customer recommendations. They describe a design-focused approach to software development, with tools intended to support contractors' judgment rather than replace their responsibility for the results.

Expect To Learn:

-How rebate administration and delayed reimbursements can strain staffing, cash flow, and payroll.

-Why electrical and weatherization partnerships need shared standards for quality, communication, and customer service.

-How combining building-envelope improvements with HVAC design supports a whole-home approach to comfort and efficiency.

-Where design software could connect insulation, electrical-panel assessments, energy forecasts, and phased customer recommendations.

-How the trust matrix pairs strong processes with technical expertise to distinguish independent contractors from speed-focused competitors.

-How to improve pricing, quoting, and operations incrementally without sacrificing craftsmanship or customer trust.

-Why amply's approach to AI keeps humans responsible at the beginning and end of the workflow.

Timestamps:

00:00 - Episode Introduction

00:43 - Rebate Administration, Cash Flow, and Subcontractor Coordination

02:13 - Building HVAC and Weatherization Partnerships

04:46 - The Case for Whole-Home Performance Services

06:06 - Software Gaps for Home Performance Contractors

07:08 - Design Priorities and Software Integrations

10:26 - Connecting Whole-Home Recommendations to Quotes

14:57 - Sustainable Pricing, Trust, and Incremental Improvements

20:21 - Human-Supervised AI and the Contractor Copilot

Follow our Guests on LinkedIn:

Eric Fitz - LinkedIn: https://www.linkedin.com/in/ehfitz/

Ed Smith - LinkedIn: https://www.linkedin.com/in/ed-smith-5aa8716/

Follow Our Guest's Company Amply Energy, Inc.:

•

LinkedIn: https://www.linkedin.com/company/amply-energy/home/

•

Website: https://www.amply.energy/

•

Instagram: https://www.instagram.com/amply_energy/

Follow Gary McCreadie:

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LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

•

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Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

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Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

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LinkedIn: https://www.linkedin.com/in/furmanhaynes/

•

WorkHero: https://www.linkedin.com/company/workherohvac/

•

Oct 28, 2026 24 min

Skipping the First Combustion Test Costs You a Baseline - Part 1

Show notes

In this episode of HVAC Know It All, host Gary McCreadie talks with Jamie Chadwick, HVAC Product Manager at Testo Instruments - North America, about putting safety first during heating service and maintenance. They explain testing before and after repairs, recognizing possible carbon monoxide exposure, preparing an analyzer, and selecting a sampling location. Technicians will learn how these practices support safer testing and help document their work.

Jamie draws on his contracting experience and current training work to connect analyzer procedures with field conditions. His approach emphasizes checking equipment before making changes, verifying operation afterward, and recognizing when emergency services need to make a site safe. He also explains why general training cannot replace checking local codes and manufacturer requirements.

Key Takeaways

•

How testing before and after service helps document equipment condition and demonstrate the effect of maintenance.

•

Why reported headaches, lightheadedness, or nausea warrant attention to possible carbon monoxide exposure and personal CO monitoring.

•

Why suspected hazardous CO conditions call for evacuation and emergency assistance rather than attempts to continue troubleshooting.

•

How zeroing an analyzer in clean outdoor air and allowing equipment operation to stabilize helps prepare for combustion testing.

•

Why sampling location matters for flue temperature and efficiency readings, and why an outdoor termination reading may not match a reading near the appliance.

Key Timestamps

00:00 - Factory Direct Filters Ad

00:42 - Guest and Episode Introduction

03:52 - Importance of the safety of the machine

07:14 - What do the training for Combustion Analysis include?

12:22 - A walk-through of the Combustion Analysis call

15:59 - Correct position to put the Combustion Analyzer Probe

19:17 - Jamie's take on shoving the probe in the termination outside

This Episode is Kindly Sponsored by:

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

Jamie Chadwick - LinkedIn: https://www.linkedin.com/in/jamie-chadwick-b72a43148/

Testo Instruments - North America - LinkedIn: https://www.linkedin.com/company/testo-usa/

Testo Instruments - North America - Company Website: https://www.testo.com/en

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Oct 26, 2026 21 min

Why Your Furnace Vent Pipe Can Leak Years Later Even When the Joint Looks Finished - Part 2

Show notes

In this episode of HVAC Know It All, host Gary McCreadie talks with Gaetano Altomare, Category Manager - Plumbing at IPEX by Aliaxis, about installing nonmetallic flue gas venting correctly. They cover pipe preparation, solvent welding, inspection, primer requirements, and combustion testing. Listeners will learn how to avoid weak connections and preserve vent integrity during installation and service.

Gaetano brings firsthand knowledge of certified venting products, manufacturer installation guidelines, and the development of dedicated combustion-testing fittings. His manufacturer's perspective connects the mechanics of pipe-and-fitting fusion with practical field decisions, including cutting older pipe, verifying compatible components, and sealing test-access plugs.

Key Takeaways

•

How square cuts, beveled ends, clean pipe surfaces, and a dry-fit interference check help produce a properly fused vent connection.

•

Why certified vent systems require components from one manufacturer and how optical brighteners help inspectors verify primer and solvent cement use.

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How local requirements, installation temperatures of 32°F and colder, and pipe sizes of six inches and larger determine primer use for the products discussed.

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How a dedicated combustion-testing fitting installed within two feet of the appliance provides probe access without drilling the vent pipe.

•

Why the test-access plug discussed requires two full turns of Teflon tape rather than relying on plastic threads alone to seal.

Key Timestamps

00:00 – Factory Direct Filters Ad

00:42 – Episode Introduction

03:14 – Cost difference between PVC and CPVC

08:18 – Glue or chemical bonding

11:21 – Primer requirements for temperature and local jurisdiction

12:33 – Combustion testing without drilling vent pipe

14:36 – Final installation lesson: sealing the test-access plug

This Episode is Kindly Sponsored by:

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

Gaetano Altomare - LinkedIn: https://www.linkedin.com/in/gaetano-altomare-85a78833

IPEX by Aliaxis - LinkedIn: https://www.linkedin.com/company/ipexbyaliaxis/

IPEX by Aliaxis - Company Website: https://ipexna.com/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

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Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Oct 22, 2026 16 min

The Contractor Experience Behind Amply's HVAC Software

Show notes

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero welcome Eric Fitz, Co-founder, Co-CEO, and Chief Technology Officer at Amply Energy, Inc., and Ed Smith, Co-founder, Co-CEO, and Chief Customer Officer at Amply Energy, Inc., to discuss how contractors can adapt their sales and design processes for heat pumps. They explore why accurate load calculations matter, how visual design tools help homeowners understand recommendations, and how to make a longer assessment a clear point of difference. The discussion also covers charging for design work, setting expectations during intake, and matching sales responsibilities to the team's expertise.

Eric and Ed began with whole-home electrification projects across New England, combining weatherization, HVAC, heat pump water heaters, EV charging, solar, and batteries. Eric brought modeling and HVAC design experience, while Ed's learning process helped them identify where software needed to make that expertise easier to apply. Their work alongside installation partners exposed challenges in design and business operations, leading them to shift toward software that supports HVAC contractors.

Expect To Learn:

-Why Amply shifted from whole-home electrification projects to supporting HVAC contractors with design software.

-How Manual J defines a home's loads before equipment selection, regardless of the system being installed.

-Why heat pump selection requires balancing heating, cooling, moisture removal, and airflow requirements.

-How visual design information helps homeowners understand recommendations and share them with another decision-maker.

-How intake staff can explain a longer assessment and prepare homeowners for a more detailed visit.

-How to choose between paid diagnostics, charging for design documents, and including design in a free estimate.

-How accessible design tools can help less-experienced employees take on work that otherwise falls to the owner.

Timestamps:

00:00 - Episode introduction

00:57 - Guests introduction and Whole-Home Electrification Origins

04:37 - Why Amply Energy, Inc. Shifted to Supporting Contractors

05:34 - Making Design Faster, Accurate, and Visual

08:35 - Testing Software Through an Installation Business

10:04 - Preparing a Traditional HVAC Shop for Heat Pumps

11:11 - Manual J and Heat Pump Equipment Selection

13:49 - Assessment Time and Homeowner Engagement

15:36 - Setting Expectations During the Intake Call

17:16 - Options for Charging for Diagnostics and Design

18:38 - Helping Less-Experienced Staff Handle Design

Follow our Guests on LinkedIn:

Eric Fitz - LinkedIn: https://www.linkedin.com/in/ehfitz/

Ed Smith - LinkedIn: https://www.linkedin.com/in/ed-smith-5aa8716/

Follow Our Guest's Company Amply Energy, Inc.:

•

LinkedIn: https://www.linkedin.com/company/amply-energy/home/

•

Website: https://www.amply.energy/

•

Instagram: https://www.instagram.com/amply_energy/

Follow Gary McCreadie:

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LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

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Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

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Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

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LinkedIn: https://www.linkedin.com/in/furmanhaynes/

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WorkHero: https://www.linkedin.com/company/workherohvac/

•

Oct 21, 2026 20 min

Why Ordinary Drain Pipe Isn't Built to Handle Your Furnace's Heat Over Time - Part 1

Show notes

In this episode of HVAC Know It All, host Gary McCreadie talks with Gaetano Altomare, Category Manager - Plumbing at IPEX by Aliaxis, who describes his team's work developing certified flue gas venting products. They examine System 1738, its differences from System 636, and the risks of using generic drain, waste, and vent pipe on gas-fired appliances. Installers will learn how certification, product markings, and appliance instructions inform material selection.

Gaetano explains how advances in engineered plastics helped his team develop compounds capable of meeting UL 1738 requirements. Drawing on that development experience, he connects mechanical and material testing to long-term exposure to heat and condensate, then explains the temperature limits and applications of PVC and CPVC venting.

Key Takeaways

•

Why generic drain, waste, and vent materials are not designed for flue gas exposure, including the conditions that can cause ABS to become brittle and crack.

•

How System 636 and System 1738 serve Canadian and US certification requirements, respectively, rather than different appliance operating conditions.

•

How UL 1738 combines mechanical performance and material testing to evaluate suitability for flue gas venting over time.

•

How product labels and print lines identify venting material, certification, manufacturer, and maximum temperature rating.

•

Why the appliance manufacturer's installation manual must guide material selection, including when higher-temperature applications call for CPVC.

Key Timestamps

00:00 – Factory Direct Filters Ad

00:42 – Guest and Episode Introduction

01:13 – Why generic ABS and PVC are not intended for flue gas venting

07:54 – System 636 versus System 1738 and their intended markets

14:54 - PVC and CPVC Pipes

21:05 – CPVC's 194°F maximum rating and boiler applications

This Episode is Kindly Sponsored by:

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

Gaetano Altomare - LinkedIn: https://www.linkedin.com/in/gaetano-altomare-85a78833

IPEX by Aliaxis - LinkedIn: https://www.linkedin.com/company/ipexbyaliaxis/

IPEX by Aliaxis - Company Website: https://ipexna.com/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Oct 19, 2026 22 min

Stop Using AI Like a Chatbot with Vern Crawford

Show notes

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero continue their conversation with Vern Crawford, founder of Flow Logic Automation, about deploying AI in HVAC businesses. Vern demonstrates how automation can move home warranty work orders from email into Housecall Pro, explains the progression from chat to connected business context to code, and outlines options for connecting AI tools to field service data. The discussion also covers debugging workflows, MCP connections, data integrity, and preparing business systems for reliable automation.

Vern Crawford works with businesses to build AI-enabled automations and system connections. In this conversation, he shares an example of a Make scenario that processes plumbing work orders and describes building and using MCP connections for Housecall Pro.

Expect To Learn:

•

How a Make scenario can route incoming work orders into Housecall Pro.

•

Why workflow branches handle different customer, address, and job outcomes.

•

How Slack messages can help debug automation decision points.

•

When to use no-code automation tools instead of custom coding.

•

How AI use can progress from chat to connected business context and code.

•

Three approaches to connecting AI tools with Housecall Pro through MCP.

•

Why data integrity and cleanup must come before large automation projects.

Timestamps:

00:00 – Introduction to AI deployment in HVAC businesses

01:28 – Building a Make scenario for warranty work orders

04:23 – Using Slack messages for debugging

04:52 – Make, Zapier, and custom agent building

05:37 – Learning automation through simple workflows

06:40 – Getting implementation help as a contractor

07:48 – First impressions of Claude voice conversations

08:14 – The progression from chat to context to code

11:09 – Connecting AI to Housecall Pro data

12:40 – Using AI for direct business feedback

15:19 – Three ways to build a Housecall Pro MCP connection

19:45 – Data integrity before automation

Follow our Guest Vern Crawford:

•

Instagram: https://www.instagram.com/vern_crawford/

•

Company Website: https://www.flowlogicautomation.com/

Follow Gary McCreadie:

•

LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

•

•

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

•

Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

•

LinkedIn: https://www.linkedin.com/in/furmanhaynes/

•

WorkHero: https://www.linkedin.com/company/workherohvac/

•

Oct 14, 2026 23 min

How One-Inch MERV 11 Filters Can Work With the Right HVAC Airflow Design - Part 2

Show notes

In this episode of HVAC Know It All, host Gary McCreadie talks with Chris Howells, Senior Training & Development Manager at AprilAire, about designing smaller filters and cabinets while maintaining filtration performance and airflow. In Part 2 of their conversation, they discuss three-inch media, one-inch MERV 11 filters, and installation practices that affect pressure drop. HVAC technicians will learn why filter depth alone does not determine performance and how transitions help systems use the filter's full face opening.

Howells describes more than four years of development work informed by contractor, distributor, and consumer feedback. He explains how AprilAire's engineering and product management teams addressed shrinking mechanical spaces through changes to media construction and cabinet design. He also shares field-testing experience that connects those design choices to airflow concerns and maintenance schedules.

Key Takeaways

•

How smaller mechanical rooms and contractor feedback are driving thinner filter cabinets and changes to their dimensions.

•

How supporting mesh, electrostatic media, and adjustments to metal backing help three-inch filters retain surface area while limiting pressure drop.

•

The role of increased surface area and frame design in AprilAire's one-inch MERV 11 filter offering.

•

Why filter service intervals and field validation matter when matching filtration options to maintenance agreements.

•

How transitions that expose the full filter face help avoid pressure increases caused by undersized return openings.

Key Timestamps

00:00 – Factory Direct Filters Ad

00:42 – Episode overview and Guest introduction

02:22 – Cabinet evolution and demand for smaller dimensions

10:49 – One-inch MERV 11 filter design and surface area

15:03 – Full-face transitions, pressure drop, and replacement practices

17:24 – Closing remarks

This Episode is Kindly Sponsored by:

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

Chris Howells - LinkedIn: https://www.linkedin.com/in/chris-howells-5aa32b64/

AprilAire - LinkedIn: https://www.linkedin.com/company/aprilaire/

AprilAire - Company Website: https://www.aprilaire.com/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Oct 12, 2026 18 min

Why a Thicker HVAC Filter Can Have Less Pressure Drop Than a One-Inch Filter - Part 1

Show notes

In this episode of HVAC Know It All, host Gary McCreadie talks with Chris Howells, Senior Training & Development Manager at AprilAire, about applying indoor air quality solutions during shoulder seasons and making filtration part of a complete HVAC approach. They cover humidity concerns, filter selection, MERV ratings, pressure drop, airflow, and ways technicians can explain system performance to homeowners.

Chris draws on his work educating contractors about filtration and indoor air quality. He explains why increasingly sealed homes and modern variable-speed equipment require technicians to assess the full system, including duct design, filter surface area, and delivered airflow, before recommending higher-efficiency filtration.

Key Takeaways

•

How to use shoulder-season humidity and comfort concerns to start an ethical indoor air quality conversation.

•

Why indoor air quality solutions should address human health and comfort rather than focus on selling products.

•

The relationship between filter MERV rating, pressure drop, surface area, and delivered airflow.

•

How deeper media filters can provide more filtration surface area without equating filter depth with restriction.

•

Why variable-speed ECM motors can be more affected by restrictive filters than older single-stage PSC motors.

•

How static-pressure measurements and visual evidence can help homeowners understand filtration-related system issues.

Key Timestamps

00:00 – Factory Direct Filters Ad

00:42 – Episode overview and Guest introduction

04:14 – Providing indoor air quality solutions during shoulder season

06:25 – Dehumidification as the first stage of cooling and its role in comfort

10:00 - AprilAire and their filtration

11:57 – One-inch filters, equipment protection, and the impact of pressure drop

13:32 – How modern variable-speed motors respond to restrictive filters

17:59 – Filter surface area, depth loading, and comparing one-inch and three-inch media

21:31 – Showing homeowners static-pressure readings and using a practitioner mindset

This Episode is Kindly Sponsored by:

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

Chris Howells - LinkedIn: https://www.linkedin.com/in/chris-howells-5aa32b64/

AprilAire - LinkedIn: https://www.linkedin.com/company/aprilaire/

AprilAire - Company Website: https://www.aprilaire.com/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Oct 8, 2026 27 min

How an AI Phone Agent Created $200K in New Business for Plumbing Companies | Vern Crawford

Show notes

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Vern Crawford, founder of Flow Logic Automation, about practical uses of AI and automation in HVAC and plumbing businesses. They examine an after-hours AI phone agent for plumbing emergencies, the difference between deterministic automations and AI agents, and how APIs, webhooks, and MCPs connect business systems. The conversation also covers starting with simple workflows, using field service management data effectively, and preparing clean data before implementing AI.

Vern has experience working with Housecall Pro automations and building AI-enabled workflows. He discusses creating an MCP connection for Housecall Pro, using http://make.com to process plumbing work orders, and helping businesses implement these systems.

Expect To Learn:

•

How an after-hours AI phone agent can handle emergency calls and referrals.

•

Why voice, tone, and local context matter when designing AI phone agents.

•

The difference between deterministic automations and AI agents.

•

How a completed-job trigger can improve office visibility in Housecall Pro.

•

Why technician habits and workflow design affect automation success.

•

How AI agents can help interpret technician notes and complete administrative tasks.

•

What APIs, webhooks, and Model Context Protocols do in an AI workflow.

Timestamps:

00:00 – Introduction to Vern Crawford and Flow Logic Automation

01:05 – A practical AI phone agent workflow

03:57 – AI voice options, tone, and customer reactions

04:52 – Testing accents and using human reception during business hours

06:41 – Automation versus AI agents

10:14 – A starting automation for completed jobs

11:55 – Technician use of the finish button

15:19 – Managing variation in HVAC service jobs

18:03 – APIs, webhooks, and MCPs explained

19:36 – Model Context Protocols and AI system connections

21:28 – Webhooks as machine-to-machine messages

Follow our Guest Vern Crawford & His Company:

•

Instagram: https://www.instagram.com/vern_crawford/

•

Company Website: https://www.flowlogicautomation.com/

Follow Gary McCreadie:

•

LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

•

•

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

•

Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

•

LinkedIn: https://www.linkedin.com/in/furmanhaynes/

•

WorkHero: https://www.linkedin.com/company/workherohvac/

•

Oct 7, 2026 22 min

Hidden Video Game Addiction Nearly Cost Matt Showers His Family After Years of Secrecy - Part 2

Show notes

In this episode of HVAC Know It All, host Gary McCreadie speaks with Matt Showers, a commercial-industrial HVAC professional and the host of Trade Therapy Podcast, about the effects of compulsive screen time, gaming, and other obsessive behaviors on family life. They discuss recognizing a problem, confronting the consequences of addiction, setting boundaries, and taking the first step toward getting help.

Matt shares how gaming became an ongoing problem during his marriage and why an ultimatum from his wife became his turning point. Drawing on his experience of rebuilding trust and changing his habits, he explains how honesty, visible boundaries, and a long-term focus on the kind of parent and partner he wants to be have shaped his approach.

Key Takeaways

•

How recognizing the impact of compulsive behavior on family life can become the first step toward change.

•

Why knowledge and sound measurement practices matter more than owning expensive tools.

•

The importance of creating boundaries that reduce easy access to habits that can become compulsive.

•

How honesty about setbacks can help rebuild trust and keep recovery efforts accountable.

•

Why obsessive behavior can become harmful when it displaces sleep, food, work, or family responsibilities.

•

How reaching out to a trusted person can start the process of finding appropriate support.

Key Timestamps

00:00 – Cintas Ad

02:45 – Community, social media, and calling out poor HVAC practices

05:21 – Matt's breaking point with compulsive gaming and screen time

08:23 – How addiction can take many forms, including work and learning

11:16 – The effects of obsessive behavior on basic needs and family responsibilities

17:05 – Why bottling up emotions can lead to a breaking point

20:04 – Matt's advice to reach out to a trusted person for help

This Episode is Kindly Sponsored by:

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Podcast on:

Instagram: https://www.instagram.com/hvac_grammarian/

Guest Linktree: https://linktr.ee/Hvac.grammarian

Podcast Spotify: https://creators.spotify.com/pod/profile/trade-therapy/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Oct 5, 2026 21 min

When Do Mental Health Problems Need More Help Than Your Friends Can Give? Part 1

Show notes

In this episode of HVAC Know It All, host Gary McCreadie speaks with Matt Showers, a commercial-industrial HVAC professional and the host of Trade Therapy Podcast. They discuss putting real stories behind the topic, recognizing when peer support is not enough, managing screen and gaming habits, and responding to online negativity without feeding it.

Matt draws from his experience creating the Trade Therapy podcast and seeking therapy for his own screen addiction. He explains how professional support and future-focused exercises helped him reset priorities, set limits around gaming, and spend more intentional time with his family.

Key Takeaways

•

How sharing personal stories can make mental health conversations in the trades more concrete and relatable.

•

Why professional help may be necessary when a mental health challenge is beyond what a friend can help resolve.

•

How phone games and immersive video games can become a distraction from family and other priorities.

•

The value of setting a timer and stepping away from screens before they consume more time than intended.

•

Why asking questions and seeking context is more constructive than attacking people online.

Key Timestamps

00:00 – Cintas Ad

04:03 – Matt explains why he started the Trade Therapy podcast

09:44 – Matt describes the pull of phone games and video games

12:02 – Therapy, future-focused exercises, and resetting priorities

21:35 – Why online attacks can be driven by attention and engagement

This Episode is Kindly Sponsored by:

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Podcast on:

Instagram: https://www.instagram.com/hvac_grammarian/

Guest Linktree: https://linktr.ee/Hvac.grammarian

Podcast Spotify: https://creators.spotify.com/pod/profile/trade-therapy/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Oct 1, 2026 27 min

How AI and Commissioning Are Changing the Future of HVAC Service with Jim Bergmann

Show notes

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Jim Bergmann, President of measureQuick, and Director of New Product Development at Redfish Instruments Inc. about residential HVAC commissioning, reducing callbacks, and verified equipment operation.

Jim explains how airflow, static pressure, charging, and manufacturer installation requirements affect system longevity. He also discusses AI guardrails, diagnostic tools, repair options, and why HVAC businesses may benefit from more specialized roles.

Expect To Learn:

•

Why commissioning helps reduce callbacks and protect equipment.

•

How airflow and static pressure affect system operation.

•

What verified equipment operation includes for residential installs.

•

Why technicians should follow manufacturer installation requirements.

•

Where AI can support HVAC diagnostics and where human judgment remains necessary.

•

How repair options can serve customers in a repair economy.

•

Why specialized roles can strengthen installation and commissioning quality.

Timestamps:

00:00 – Introduction to part two with Jim Bergmann

00:48 – Callbacks and commissioning for business owners

02:02 – Verified equipment operation for residential systems

07:19 – AI and the future of HVAC diagnostics

07:48 – AI as a tool for refining thinking

09:11 – AI guardrails and Measure Quick's use of measured data

13:16 – Repair options in a repair economy

17:24 – Specialized commissioning and technical efficiency roles

23:14 – Closing conversation on AI and HVAC

Follow our Guest Jim Bergmann:

•

LinkedIn: https://www.linkedin.com/in/jim-bergmann-2968178/

•

Company LinkedIn: https://www.linkedin.com/company/measurequick-application/

•

Company Website: https://measurequick.com/

Follow Gary McCreadie:

•

LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

•

•

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

•

Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

•

LinkedIn: https://www.linkedin.com/in/furmanhaynes/

•

WorkHero: https://www.linkedin.com/company/workherohvac/

•

Sep 30, 2026 24 min

Is New HVAC Technology Making Technicians Better or Too Dependent? with Don Gillis Part 2

Show notes

In this episode of HVAC Know It All, host Gary McCreadie speaks with HVACR Educator Don Gillis of Gillis Coach about helping technicians adapt to digital tools and evolving equipment. They cover the shift from analog instruments to Bluetooth-enabled technology, the value of understanding mechanical fundamentals, and how to assess training resources before relying on them.

Don draws on experience in field service, service management, manufacturer work, and training to explain why technicians and counter staff need a stronger grasp of refrigeration fundamentals. His perspective connects real-world testing, tool calibration, and ongoing training to the changes technicians face with modern controls, EEVs, and new refrigerants.

Key Takeaways

•

How to combine digital diagnostic tools with an understanding of the mechanical principles behind the readings.

•

Why technicians teaching others need to stay current with the tools and technology used in the field.

•

The importance of learning the refrigeration cycle so counter staff can have more useful technical conversations.

•

How to evaluate online HVAC training by choosing sources that demonstrate sound knowledge and real-world mistakes.

•

Why new components such as EEVs and variable-speed equipment require technicians to move beyond familiar routines.

•

The difference between laboratory testing and field testing when manufacturers introduce new products.

Key Timestamps

[00:00] - Sponsor Ad: Factory Direct Filters

[00:42] - Introduction to Don Gillis & the Focus of the Episode

[02:25] – Don's early adoption of digital tools and Bluetooth technology

[06:46] – Why new technicians should train with current digital equipment

[08:44] – The decline of refrigeration knowledge at the supply counter

[11:50] – How refrigeration technology reaches residential HVAC systems

[12:53] – Accepting change and choosing reliable online training sources

[16:16] – Laboratory testing, field testing, and product release pressure

[19:10] – Closing discussion on scroll-compressor check valves

This Episode is Kindly Sponsored by:

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

LinkedIn: https://www.linkedin.com/in/dongilliscom/

Company LinkedIn: https://www.linkedin.com/company/gillis-coach/

Company Website: https://gilliscoach.com/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/

LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Sep 28, 2026 20 min

HVAC Training Has Changed; Here's What Today's Technicians Need with Don Gillis Part 1

Show notes

In this episode of HVAC Know It All, host Gary McCreadie speaks with HVACR Educator Don Gillis of Gillis Coach about how HVAC training has changed from the field-based approaches of decades past. They examine apprenticeship experiences, knowledge gaps, digital learning tools, and how senior technicians can build confidence by involving apprentices in real troubleshooting.

Drawing on more than 30 years in HVAC, including roles with Emerson, Chemours, and as a service manager, Don shares how he developed his training approach. His experience teaching refrigerants, building science, weatherization, and technicians in the field informs his focus on practical learning, curiosity, and helping people advance in their careers.

Key Takeaways

•

How involving apprentices in setup and troubleshooting can build confidence instead of treating them only as helpers.

•

Why a senior technician should ask an apprentice for input when a diagnostic process stalls.

•

The value of teaching a repeatable troubleshooting methodology so apprentices can identify missed steps.

•

How digital resources can help apprentices find answers when the technician beside them does not know the answer.

•

Why withholding knowledge can weaken training and limit a team's ability to solve problems.

•

The importance of creating a respectful truck environment where apprentices can learn without unnecessary frustration.

Key Timestamps

[00:00] - Sponsor Ad: Factory Direct Filters

[00:43] – Gary introduces Don Gillis and the discussion on HVAC training

[02:31] – Don's path from Emerson and Chemours to coaching and curriculum development

[07:10] – How committing to an independent business changes fear into planning and excitement

[08:42] – Don's early field training experience and the value of learning alongside apprentices

[12:42] – How past training environments could be toxic or unsupported

[15:13] – Brand-focused training, broken school equipment, and learning from manuals

[20:41] – Using an apprentice's perspective to catch missed troubleshooting steps

This Episode is Kindly Sponsored by:

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

LinkedIn: https://www.linkedin.com/in/dongilliscom/

Company LinkedIn: https://www.linkedin.com/company/gillis-coach/

Company Website: https://gilliscoach.com/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/

LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

Sep 25, 2026 22 min

Why commissioning is essential for profitable HVAC businesses with Jim Bergmann

Show notes

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Jim Bergmann, president of measureQuick, and Director of New Product Development at Redfish Instruments Inc. about commissioning as a business process. They cover preventive component replacement, technician tools, accurate measurements, callback costs, and creating consistent field procedures.

Jim explains how missing or inconsistent tools can lead technicians to guess at system performance. He also discusses using standardized truck layouts, tool allowances, and commissioning processes to improve diagnosis and reduce callbacks.

Expect To Learn:

•

How proactive capacitor and contactor replacement can reduce callbacks.

•

Why higher-quality replacement components may support preventive maintenance.

•

Which commissioning issues commonly affect duct leakage, airflow, and refrigerant charge.

•

How to verify that technicians have accurate, appropriate diagnostic tools.

•

Why standardized tools and measurement methods improve field consistency.

•

How callback costs extend beyond technician wages and truck expenses.

•

Why tracking callbacks and building repeatable processes supports business growth.

Timestamps (Audio):

00:00 – Introduction to Jim Bergmann

00:58 – Preventing callbacks through maintenance

02:47 – Capacitor quality, heat, and failure patterns

04:25 – Scheduled capacitor and contactor replacement

06:02 – Commissioning from a business owner perspective

11:15 – Calculating the financial cost of a callback

11:38 – Why airflow measurement matters before charging

15:21 – Tool allowances and technician accountability

15:57 – Building consistency with a tool co-op

19:11 – Why small businesses should track callbacks

20:00 – The reputation and labor costs of poor-quality work

Follow our Guest Jim Bergmann:

•

LinkedIn: https://www.linkedin.com/in/jim-bergmann-2968178/

•

Company LinkedIn: https://www.linkedin.com/company/measurequick-application/

•

Company Website: https://measurequick.com/

Follow Gary McCreadie:

•

LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

•

•

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

•

Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

•

LinkedIn: https://www.linkedin.com/in/furmanhaynes/

•

WorkHero: https://www.linkedin.com/company/workherohvac/

•

Sep 23, 2026 24 min

What Great HVAC Business Owners Do Differently to Build Accountable Teams with Bill Spohn

Show notes

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Bill Spohn, Founder & CEO of TruTech Tools, LTD, who brings 38 years of experience in the HVAC industry. They discuss applying EOS, the Entrepreneurial Operating System to business operations. They cover meeting rhythms, transparency, core values, and ways smaller HVAC companies can adapt structured operating practices.

Bill shares how TruTech Tools organizes functional departments, uses regular meetings to solve issues, and makes financial information visible while protecting sensitive HR details. He also discusses resources for owners who want to begin implementing EOS on their own.

Expect To Learn:

•

How EOS meeting rhythms can scale across functional departments.

•

Why weekly leadership meetings should focus on solving issues.

•

How to adapt EOS practices for small HVAC businesses with field teams.

•

Where to draw the line between transparency and confidential HR information.

•

How financial visibility can connect departments to profit sharing.

•

Why core values can help employees make day-to-day decisions.

•

How to start implementing EOS with books, free resources, and outside guidance.

Timestamps:

00:00 – Introduction

00:52 – Using EOS from 12 to 200 employees

01:29 – Functional departments and cascading decisions

02:25 – Meeting cadence at TruTech Tools

04:27 – Adapting EOS for small HVAC businesses

06:41 – Open-book accounting and employee empowerment

08:46 – Organizing the business to reduce noise

11:46 – The book Traction and EOS resources

13:30 – Final advice for implementing EOS

14:15 – Closing remarks

Follow our Guest Bill Spohn and his companies:

•

LinkedIn: https://www.linkedin.com/in/billspohn/

•

Company LinkedIn: https://www.linkedin.com/company/trutech-tools-ltd/

•

Company Website: https://trutechtools.com/

Follow Gary McCreadie:

•

LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

•

•

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

•

Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

•

LinkedIn: https://www.linkedin.com/in/furmanhaynes/

•

WorkHero: https://www.linkedin.com/company/workherohvac/

•