People Managing People

We've all taken a workplace personality assessment that tells us something vaguely accurate about ourselves. We read the report, nod along, and promptly forget about it. So why do organizations keep investing in self-awareness tools that rarely change how people actually work?

In this episode of People Managing People, host David Rice sits down with Dr. Jay Harrison, Co-Founder and Director of Behavioral Intelligence at Align, to explore the gap between behavioral insight and meaningful change. They discuss why treating everyone the same isn't necessarily fair, how managers can better understand the people they lead, and how behavioral intelligence can help teams anticipate friction before it becomes a problem. They also confront an important question: When does understanding someone's behavior help them grow, and when does it become another label that limits their potential?

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Visit Align

Support the show

Most executives think they understand how work gets done. They've got the org charts, process documents, and dashboards to prove it. The problem? Those neat diagrams bear little resemblance to the work employees actually do. And when organizations start automating processes they don't fully understand, they're just making flawed systems run faster.

In this episode, David Rice speaks with Heidi Farris, CEO of ActivTrak, about the gap between AI adoption and actual business impact. They explore why employee workarounds are often what keep organizations functioning, how AI-driven productivity gains can simply move bottlenecks elsewhere, and why saving time means very little unless someone decides what to do with it.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Check out this episode’s sponsor: ActivTrak
• Connect with Heidi on LinkedIn

Support the show

For decades, career advice has been simple: specialize, build deep expertise, and become indispensable. But what happens when AI makes that expertise accessible to almost anyone? The value of knowing how to do something is shifting toward knowing what should be done, why it matters, and whether the result is actually any good.

In this episode of People Managing People, host David Rice speaks with Tony Castellanos, Head of People at Nextdoor, about why judgment, curiosity, and taste are becoming critical leadership capabilities. They explore how AI could invert the traditional hierarchy of specialists and generalists, why organizing teams around business problems makes more sense than defending functional boundaries, and what happens when the org chart stops dictating who gets to solve what.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Check out this episode’s sponsor: Teamflect
• Connect with Tony on LinkedIn
• Visit Nextdoor

Support the show

Most enterprise AI strategies start with the same question: What can we automate? It's a reasonable question if your ambition is to make the existing workplace run faster. It's a much less useful one if you're trying to build something better.

In this episode, David Rice speaks with Paula Goldman, Chief Ethical and Humane Use Officer at Salesforce, about why human-AI collaboration demands a different approach to organizational design. They explore the hidden value of workplace friction, why employees need a seat at the table when redesigning work, and the danger of measuring AI success exclusively through efficiency. Because saving time is one thing. Preserving the judgment, relationships, and expertise that make an organization effective is another.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Check out this episode’s sponsor: Teamflect
• Connect with Paula on LinkedIn
• Visit Salesforce

Support the show

Most companies are still figuring out what an AI agent should actually do. JLL has moved well past that question. With agents operating across facilities management, brand communications, and corporate functions, the company is learning that the hardest problems aren’t necessarily technical—they’re about proving value, building trust, and making sure AI solves an actual business problem instead of becoming another expensive corporate science project.

Recorded at the AI4 conference in Las Vegas—with some of the inevitable conference-floor background noise—this conversation between host David Rice and Carlin Power, Global VP of AI and Platform Technology Enablement at JLL, explores what it actually takes to deploy AI at scale. They discuss why ROI needs to live inside the P&L, how decentralized AI development can accelerate useful innovation, and why eliminating entry-level roles in the name of efficiency may be exactly the wrong lesson to take from AI.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Carlin on LinkedIn
• Visit JLL

Support the show

Recorded live at the AI4 conference in Las Vegas, this conversation puts David Rice and Dr. Lilian Ajayi Ore—AI lead faculty and lecturer in strategic communication at Columbia University and co-author of The Power of the Learning Mindset—in the middle of one of the biggest questions surrounding workplace AI: Are companies gaining efficiency while quietly weakening their people’s ability to think? With the energy of a live conference comes some background noise, but the discussion cuts through it.

David and Dr. Ore explore cognitive debt, skill decay, and why the usual AI metrics—seats, logins, prompts, adoption rates—say very little about whether workforce capability is actually improving. They discuss the risks of outsourcing judgment and critical thinking, the loss of institutional knowledge when organizations replace people rather than reskill them, and why AI transformation needs to be treated as a talent priority alongside a technology priority. Because faster work isn’t much of a win if the people doing it are slowly losing the skills that made them valuable in the first place.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Lilian on LinkedIn
• Check out Lilian’s book — The Power of the Learning Mindset: How the Best Leaders Foster Curiosity, Develop Innovative Teams, and Achieve Exponential Growth

Support the show

AI may be changing the work, but the bigger risk is what happens when organizations optimize so aggressively for today’s efficiency that they stop building tomorrow’s capability.

Recorded live at the AI4 conference in Las Vegas, host David Rice sits down with Dr. Jana Brown, Chief Human Resources Officer at eHealth, to unpack the long-term consequences of shrinking entry-level pipelines, why HR needs “transformation fluency” rather than technical expertise alone, and what separates useful AI initiatives from expensive corporate hobbies. They also explore the human and operating systems that have to move together if transformation is going to stick—and why the technology itself is rarely the thing that sinks an AI project. Listeners may hear a little more conference-floor noise than usual, but that’s the price of capturing these conversations where they’re actually happening.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Jana on LinkedIn
• Check out eHealth

Support the show

AI in HR has a credibility problem: the technology is getting better at spotting patterns, summarizing data, and automating work, but none of that guarantees a better employee experience. In this conversation, Motivosity Chief Product Officer Jesse Dowdle and VP of Engineering Dano Gillette make the case for “appreciation intelligence”—using AI to remove administrative friction without automating the human moments that actually make recognition meaningful.

The bigger opportunity isn’t an AI-generated thank-you note. It’s giving HR and frontline managers a richer picture of employees, surfacing signals before problems become crises, and turning data into useful action. But there’s an important line running through the conversation: AI can recommend, filter, moderate, and nudge. Humans still need to own the judgment.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Jesse and Dano on LinkedIn
• Visit Motivosity

Support the show

When people stay quiet at work, organizations lose more than participation. They lose ideas, warnings, customer insight, process improvements, and market intelligence that never make it into the room. Seema Bhansali calls this the silence tax—the hidden cost companies pay when their environments make self-censorship the safer option.

In this episode, Seema joins David Rice to unpack why “speak up” advice misses the real problem. Employee voice isn’t simply a confidence issue; it’s shaped by systems, social risk, management behavior, and the environments leaders create. They also explore why this matters even more as companies adopt AI, and why communication needs to be treated less like a soft skill and more like an operational capability tied to performance.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Check out this episode’s sponsor: TeamPulse
• Connect with Seema on LinkedIn
• Check out evolvEQ Strategies

Support the show

AI transformation has a funny way of becoming an organizational X-ray. The companies getting real value from it aren’t necessarily the ones buying the most tools or burning the most tokens. They’re the ones that understand what they’re trying to accomplish, what excellence looks like, and which problems are actually worth solving.

In this episode of People Managing People, David Rice speaks with Zapier’s Chief People and AI Transformation Officer, Brandon Sammut, about why AI ROI starts with organizational clarity, how to build experimentation that survives contact with actual workloads, and why adoption eventually needs to give way to impact. They also explore AI coaching, the growing value of judgment and wisdom, and why the best employers may increasingly be defined by how much more capable people become while working there.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Brandon on LinkedIn
• Check out Zapier

Support the show

HR has been told for years to “speak the language of the business,” usually as code for proving it deserves to be in the room. But Dr. Shindale Seale makes a stronger case: this isn’t about self-defense. It’s about leadership. If disengagement, poor management, weak culture, and badly handled transformation all carry measurable financial costs, HR needs to connect the human consequences to the numbers executives use to make decisions.

In this episode, host David Rice and Dr. Seale unpack the “disengagement tax,” why engagement metrics without business impact can become little more than dashboard theater, and what it actually means for HR to become bilingual. They also explore the impossible job organizations have created for managers, why AI tends to amplify the culture it lands in, and whether the CHRO role is big enough for the human side of the transformation ahead.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Dr. Shindale on LinkedIn
• Check out SEADE Coaching & Consulting

Support the show

There are two ways the AI transformation of work can go. We can hand the keys to the efficiency obsessives and spend the next decade trying to engineer the humanity out of organizations. Or HR can recognize that understanding motivation, organizational design, and how people actually experience work is suddenly a strategic advantage—and start acting like it.

Jessica Zwaan, VP of People Strategy and Operations at Leapsome and author of Built For People and Purpose In Work, joins David Rice to talk about why HR has the raw materials to lead this moment, but also some baggage to lose. They get into purpose washing, why not everyone needs a calling disguised as a job, what AI means for early-career development, and why designing better work requires considerably more than putting a mission statement on the wall and hoping everyone believes it.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Jessica on LinkedIn
• Visit Leapsome

Support the show

Nobody sets out to build a workforce surveillance system. It usually arrives dressed up as optimization, productivity, wellness, or efficiency. But as AI makes it possible to monitor everything from keystrokes and mouse movements to emotions and physical behavior, the line between legitimate measurement and invasive surveillance gets harder to ignore.

In this episode, I speak with Lynn Parramore, Director of Special Projects at the Institute for New Economic Thinking, about what gets lost when leaders assume everything valuable at work can be measured. We dig into why constant monitoring erodes trust, how algorithms strip context from human behavior, why younger workers have good reason to be skeptical of AI, and why leaders need to get philosophical—not just practical—about where this technology belongs.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Lynn on LinkedIn
• Check out Lynn’s book — Reading the Sphinx: Ancient Egypt in Nineteenth-Century Literary Culture

Support the show

The EU Pay Transparency Directive isn’t just another reporting requirement. As pay reporting expert Tom Heys puts it, it’s closer to the UK gender pay gap regime “on steroids”—combining organization-wide reporting with individual employee rights, restrictions on recruitment practices, and requirements to group jobs of equal value and explain the pay differences within them.

The bigger issue is what happens when organizations are finally required to show their work. Pay transparency exposes weak job architecture, outdated job descriptions, excessive manager discretion, and analytical models nobody can explain. And there’s a broader AI lesson buried in all of this: technology can accelerate analysis, but it can’t absorb accountability. Leaders still have to understand—and defend—the decisions made in their name.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Check out this episode’s sponsor: QuickBooks Online
• Connect with Tom on LinkedIn
• Visit Lewis Silkin

Support the show

AI spending continues to hit record highs, yet most organizations are still struggling to translate that investment into better work. In this conversation, David Rice sits down with Ofir Bloch of WalkMe to unpack the findings from the State of Digital Adoption 2026 report and explore why the problem isn't model capability—it's everything surrounding it.

From the massive disconnect between what executives believe employees experience and the reality of day-to-day work, to the growing importance of contextual support and workflow orchestration, this episode argues that the companies seeing results aren't necessarily using the smartest AI. They're removing friction faster than everyone else.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Ofir on LinkedIn
• Visit WalkMe
• WalkMe's State of Digital Adoption 2026

Support the show

AI is quickly becoming the new test of executive credibility—but there's a growing gap between leaders who use AI and leaders who've fundamentally rebuilt how they work around it. In this episode, David Rice sits down with JC Christian, President of executive search firm Christian & Timbers, to explore why "AI-enabled" is no longer enough and what it actually means to be AI-native at the executive level.

Together, they unpack how executive hiring is changing, why demonstrating real AI deployment experience now matters more than talking strategy, and why adaptability—not decades of experience alone—is becoming the defining leadership capability. As today's competitive advantage rapidly becomes tomorrow's baseline expectation, leaders in every function will need to rethink not just the tools they use, but how they lead.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with JC on LinkedIn
• Visit Christian & Timbers

Support the show

AI adoption isn't slowing down—and neither are the risks. The challenge isn't that organizations don't know AI can create problems. It's that employees are already using it in ways leaders can't fully anticipate, while governance models built for yesterday's technology struggle to keep pace.

In this episode, David Rice sits down with AI ethics expert and The Ethical Nightmare Challenge author Reid Blackman to explore why traditional AI governance is falling behind the rise of generative and agentic AI. Rather than treating ethics as a bureaucratic exercise or a brake on innovation, Reid argues that the organizations moving fastest are the ones that learn how to identify potential "nightmares" before they become public failures. The conversation offers a practical framework leaders can begin using immediately—without waiting for enterprise-wide policies or perfect alignment.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Reid on LinkedIn
• Visit Virtue Consultants
• Check out Reid’s book – "The Ethical Nightmare Challenge: How to Avoid the Worst of AI"

Support the show

AI isn't creating high-performing teams—it’s exposing the difference between teams that already know how to work well together and those that don’t. In this episode, David Rice sits down with social psychologist and Superteams author Ron Friedman to unpack new research on what separates the top 8% of teams from everyone else. The conversation challenges the assumption that AI is a universal productivity boost, revealing instead how it can amplify poor habits, deepen burnout, and create false confidence when used without judgment.

They also explore why the best teams protect focus over busyness, replace brainstorming with brainwriting, rethink meetings entirely, and create cultures where experimentation—not perfection—drives performance. If you're leading people through the AI era, this episode offers a practical blueprint for building stronger teams instead of simply working faster.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Ron on LinkedIn
• Check out Ron’s website and book “Superteams”
• Free masterclass and discussion guide

Support the show

AI transformation doesn't fail because the technology isn't good enough. It fails because organizations try to layer it on top of cultures that were already struggling with trust, learning, experimentation, and leadership. In this conversation, David Rice sits down with Meagan Bond, Founder and CEO of The Human Method, to unpack why psychological readiness—not technical readiness—is the real foundation of successful AI adoption.

Together they explore the hidden costs of dysfunctional culture, why managers play an outsized role in determining whether AI succeeds or fuels burnout, and why organizations chasing quick AI wins often undermine their long-term competitive advantage. If culture is treated as an afterthought instead of infrastructure, AI simply accelerates the problems that were already there.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Meagan on LinkedIn
• Visit The Human Method

Support the show

Resumes still matter—but not for the reasons we think. In a world where AI can polish anyone’s experience into a compelling narrative, the traditional hiring signals many organizations have relied on are losing their value. Heather Krueger, Chief People Officer at Engine, joins David Rice to explore what comes next when a polished resume becomes proof of tool usage rather than proof of talent.

Their conversation challenges hiring leaders to rethink where and how they evaluate candidates, shifting from credentials and company logos toward judgment, learning velocity, resilience, and real-world decision-making. They also unpack why pedigree is often an expensive shortcut, how experimentation should influence both hiring and leadership, and what actually predicts success in an AI-driven workplace.

Related Links:

• Join the People Managing People Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Heather on LinkedIn
• Visit Engine

Support the show