Remarkable Results Radio Podcast

How much deferred repair revenue is sitting in your shop management system because customers don't understand what you're recommending or why it matters?

Patrick Eagan of Spark Interactive joins the conversation to uncover a frequently overlooked problem in auto repair: the language shops use to communicate deferred work. From technical abbreviations to generic text reminders, are we unintentionally confusing customers instead of helping them make informed decisions? What if the secret isn't more marketing, but better communication? The conversation also explores why authentic storytelling matters in marketing and how sharing the people, values, and experiences behind your business can help customers develop trust before they ever need a repair. What You'll Learn

• Why technical jargon and unclear repair recommendations can cause customers to overlook deferred work.
• How AI can translate repair descriptions into language customers understand.
• The three-pronged follow-up strategy combining direct mail, texting, and phone calls.
• Why personalized communication can be more effective than generic reminders.
• How deferred work represents an overlooked opportunity for customer retention and shop revenue.
• Why authentic storytelling helps differentiate your shop and build customer trust.

Your customers may not be ignoring their vehicle's needs. They may simply not understand what you're asking them to do. When shops communicate the what, why, and importance of deferred repairs, they create opportunities to build trust, reconnect with customers, and turn forgotten recommendations into return visits. Patrick Eagan, Spark Interactive ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo Watch Full Video Episode Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support: http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

Recorded at ASTA 2026, Rich Falco, Senior Curriculum Developer at CTI, Brin Klein of Assured Auto Works, and Matt Fanslow of Riverside Automotive and the Automotive Field Theory podcast, challenge the industry's approach to electrical diagnostics, technician mentoring, and the growing influence of artificial intelligence in the service bay. Rich and Brin also share insights from their sold out, hands-on electrical training class, where participants worked through voltage drop testing, circuit fundamentals, and real world diagnostic challenges. Their experience reinforces an important lesson: Advanced diagnostics require a solid understanding of the basics. What You'll Learn:

• How hands-on electrical training helps specialists develop stronger troubleshooting skills.
• Why outdated repair habits and ignoring OE service information can create expensive mistakes.
• How shop owners can develop more effective technician mentoring programs instead of relying solely on experienced employees to teach new hires.
• How AI, smart glasses, and remote mentoring could transform technical education and diagnostic assistance.
• How to communicate the value of diagnostic labor and address customer requests for waived diagnostic fees.
• Why AI-informed customers are changing conversations about repair estimates, pricing, and trust.

Great specialists understand electrical fundamentals, follow proven diagnostic processes, and continually develop their skills. For shop owners, investing in education, mentoring, and properly valued diagnostic time builds a stronger team, more accurate repairs, and greater customer confidence. Rich Falco, Senior Curriculum Developer at CTI Brin Klein, Shop Owner, Assured Auto Works Matt Fanslow,https://mattfanslow.captivate.fm/Riverside Automotive, Red Wing, MN,https://mattfanslow.captivate.fm/Automotive Field Theory ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Watch Full Video Episode

What if you could build your own AI tools to solve everyday problems in your auto repair shop without knowing how to write a single line of code?

Seth Thorson, owner of Euro Auto Service Experts and an industry educator, explores how shop owners can move beyond simply experimenting with AI and start building customized applications that improve their businesses. Seth shares how his hands-on AI classes teach attendees to create working tools, from applications that retrieve vehicle information to virtual diagnostic assessments for evaluating potential employees. His approach starts with understanding the fundamentals of AI, then using that knowledge to build solutions tailored to the unique challenges of each shop. But Seth's most compelling message isn't about technology replacing people. It's about using AI to give people more time to be human. Imagine giving your service advisors five additional hours each week to connect with customers, build trust, and strengthen relationships. By reducing repetitive administrative tasks, AI can create opportunities for meaningful human interaction rather than eliminate jobs. What You'll Learn:

• How to identify everyday shop challenges that AI tools could help solve.
• How AI can streamline estimating, vehicle information retrieval, and employee skill assessments.
• How to navigate conversations with customers who arrive with AI-generated diagnoses.
• Why saving administrative time creates more opportunities for service advisors to connect with customers.
• How AI can enhance employee productivity and value rather than simply replace jobs.
• Why embracing AI requires curiosity, experimentation, and a willingness to learn.

The real opportunity with AI isn't just doing more work faster. It's building tools that solve your shop's unique problems while giving your people more time to do what technology cannot replace: connect, communicate, and build lasting relationships. Seth Thorson, President, Euro Auto Service Experts, 5 locations, MN. Listen to Seth’s previous episodes HERE. ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

Recorded at ASTA 2026, veteran industry trainers G Truglia and Eric Ziegler challenge the industry to rethink diagnostic habits, technical education, and the responsibility of ensuring every vehicle leaves the shop safely.

From voltage drop testing and properly loading circuits to interpreting diagnostic results, G and Eric explain why scan tools and shortcuts cannot replace a solid understanding of how systems actually work. They also confront a growing concern: Are specialists following current OE service information, or relying on procedures they've used for decades? Through practical examples, candid opinions, and plenty of humor, G and Eric reinforce an important message: Professionalism in auto repair requires continuous learning, diagnostic discipline, and a commitment to doing the job right. What You'll Learn:

• Why electrical fundamentals, including voltage drop testing and circuit loading, are essential to accurate diagnostics.
• How relying on scan tools, assumptions, and diagnostic shortcuts can lead to misdiagnosis and unnecessary repairs.
• Why current OE service information must guide repair procedures, even when those procedures differ from past practices.
• How improper brake service and overlooked ADAS calibration requirements can create vehicle safety concerns.
• Why hands-on technical training builds deeper understanding and stronger diagnostic confidence.
• How shop owners can improve their return on training investments by having specialists share what they learn.
• Why sending multiple team members to training can strengthen knowledge retention and collaboration.
• How continuing education, accountability, and professional standards contribute to safer, more accurate repairs.

The best specialists combine diagnostic knowledge with manufacturer procedures and hands-on training to deliver accurate repairs, protect their clients, and uphold the professionalism of the auto repair industry. Eric Ziegler, EZ Tech Mentors. Eric’s previous episodes HERE. G Jerry Truglia, Dorman Training, Listen to G Jerry Truglia’s other episodes HERE. ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

Recorded at ASTA 2026, veteran industry trainers G Truglia and Eric Ziegler challenge the industry to rethink diagnostic habits, technical education, and the responsibility of ensuring every vehicle leaves the shop safely.

From voltage drop testing and properly loading circuits to interpreting diagnostic results, G and Eric explain why scan tools and shortcuts cannot replace a solid understanding of how systems actually work. They also confront a growing concern: Are specialists following current OE service information, or relying on procedures they've used for decades? Through practical examples, candid opinions, and plenty of humor, G and Eric reinforce an important message: Professionalism in auto repair requires continuous learning, diagnostic discipline, and a commitment to doing the job right. What You'll Learn:

• Why electrical fundamentals, including voltage drop testing and circuit loading, are essential to accurate diagnostics.
• How relying on scan tools, assumptions, and diagnostic shortcuts can lead to misdiagnosis and unnecessary repairs.
• Why current OE service information must guide repair procedures, even when those procedures differ from past practices.
• How improper brake service and overlooked ADAS calibration requirements can create vehicle safety concerns.
• Why hands-on technical training builds deeper understanding and stronger diagnostic confidence.
• How shop owners can improve their return on training investments by having specialists share what they learn.
• Why sending multiple team members to training can strengthen knowledge retention and collaboration.
• How continuing education, accountability, and professional standards contribute to safer, more accurate repairs.

The best specialists combine diagnostic knowledge with manufacturer procedures and hands-on training to deliver accurate repairs, protect their clients, and uphold the professionalism of the auto repair industry. Eric Ziegler, EZ Tech Mentors. Eric’s previous episodes HERE. G Jerry Truglia, Dorman Training, Listen to G Jerry Truglia’s other episodes HERE. ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Watch Full Video Episode

What if your succession plan could give you more freedom, reward your best employees, and secure the future of your auto repair business without requiring you to retire?

Andy Bizub, owner of Midwest Performance Cars, shares how he transitioned 75% ownership of his three-location business to three key employees while retaining a 25% stake. Three years later, the buyout is complete, his partners are leading daily operations, and Andy continues to mentor the team while living hundreds of miles away.

Andy explains how he identified future owners within his organization, including a technician who started as a porter, and why complementary leadership skills mattered as much as financial considerations. He also shares how the partners financed their ownership through business profits, the importance of transparency, and how he learned to step back without giving up his influence. What You'll Learn:

• How three employees became 25% owners alongside Andy through a structured, three-year buyout.
• Why succession planning should begin with identifying and developing potential leaders within your business.
• How seller financing and business profits helped make employee ownership attainable.
• Why complementary skills, shared values, and leaving egos behind are essential to successful partnerships.
• How financial transparency prepared employees to think and make decisions like owners.
• Why mentoring future owners means giving them the authority to lead, make decisions, and learn.
• How Andy maintains oversight and supports his partners without being involved in daily shop operations.

Succession doesn't have to mean selling everything and walking away. By investing in the right people, building a fair ownership structure, and developing leaders who can carry the business forward, shop owners can create a lasting legacy while gaining the freedom to enjoy the next chapter of their lives. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE. Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/

Watch Full Video Episode

You can be great at diagnosing vehicles and still struggle to make money owning an auto repair shop. What does it take to make the transition from skilled technician to successful business owner? At the ASTA Expo 2026 in Raleigh, NC, Rick White, founder of 180BIZ, reconnects with Dan Hensel, owner of Amton Auto and Truck Repair, to reflect on nearly 30 years of mentorship, hard lessons, and professional growth. Along the way, Rick and Dan explore the value of honest feedback, the discomfort that comes with personal growth, and why accepting guidance can be one of the smartest decisions a shop owner makes. What You'll Learn:

• The unexpected business responsibilities that challenge even the most accomplished technicians when they become shop owners.
• How a mentor or coach can provide accountability, challenge assumptions, and help an owner recognize opportunities for improvement.
• Why hiring an experienced, highly skilled technician may be a better financial decision than choosing someone simply because they cost less.
• How adapting your communication to different customer personalities can strengthen relationships and increase sales.
• How effective leadership and consistent systems can create a more sustainable business without simply demanding longer hours.

Knowing how to repair vehicles can launch a career and even open the doors to your own shop. Building a profitable business takes a different kind of education. Dan's experience demonstrates the importance of financial discipline, leadership development, and having the courage to seek advice when your existing approach isn't working. Sometimes the knowledge that makes the biggest difference comes from someone willing to challenge you to think differently. Dan Hensel, Co-owner of Amton Auto and Truck, Tonawanda, NY Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Watch Full Video Episode

What makes your auto repair shop memorable, and are you sharing that story with your customers? Recorded at ASTA 2026 in Raleigh, NC, Melissa “Birdie” Patterson, founder of Bird's iSocial, explores why authentic marketing begins with the people, personality, and culture that make every auto repair shop unique. From a memorable “shop chicken” to customer pet photos, community involvement, and even dad jokes, Birdie shares how everyday experiences can become powerful marketing opportunities. What You'll Learn (00:00:00) Intro (00:04:30) The Power of Connection: Amazing Women in Automotive (00:12:00) What's Your Shop Chicken? Finding Your Unique Story (00:17:00) Birdie's Journey Into Auto Repair (00:20:00) Organic Search and AI: Connecting With Customers Online (00:26:00) Authentic Marketing: Turning Shop Culture Into Content (00:30:00) Working ON Your Business: Leadership, Systems, and Coaching (00:35:00) Investing in Yourself: Personal Growth and Business Freedom Authentic marketing starts inside your business, with your people, your culture, your community, and the experiences customers remember. When you combine that authenticity with intentional marketing, strong leadership, and a commitment to growth, you're not just promoting your shop. You're building relationships, trust, and a business people want to support. Your shop already has a story. Make sure your customers get to hear it. Melissa 'Birdie' Patterson, Bird's iSocial and Growing Shops: https://www.birdsisocial.com/ ASTA (Automotive Service & Tire Alliance): https://astausa.org/2027-Expo Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/

Watch Full Video Episode

We're great at fixing cars. But how good are we at understanding and communicating with people?

Matt Fanslow, host of Automotive Field Theory, and Margaret Light, Licensed Marriage and Family Therapist at Equilibrium Therapy Services, explore the human side of auto repair, focusing on emotional intelligence, effective communication, mentorship, and the leadership skills needed to build healthier shop cultures. Recorded at ASTA 2026 in Raleigh, this conversation challenges traditional attitudes about workplace emotions and communication. Discover how developing emotional intelligence, understanding different perspectives, and replacing quick reactions with thoughtful responses can strengthen relationships, improve mentorship, and help leaders create a more supportive auto repair industry. What You'll Learn

• The Field of Fixers: Why auto repair professionals naturally jump into problem-solving mode and how that instinct can prevent meaningful communication and human connection.
• Listening Before Fixing: Why effective communication begins with understanding, not immediately offering solutions, and how slowing down and asking thoughtful questions builds trust.
• Emotional Intelligence in the Shop: How recognizing emotions, managing personal reactions, and understanding the feelings of others can improve everyday interactions and workplace relationships.
• Communication vs. Connection: Why talking to someone isn't necessarily connecting with them, and how empathy, active listening, and genuine curiosity create stronger relationships.
• Moving Beyond Tough Love: Why shame-based management and the traditional "grow thicker skin" mentality can undermine trust, discourage open communication, and weaken shop culture.
• The Power of Mentorship: How emotional awareness, constructive feedback, and genuine mentorship build confidence, competence, resilience, and stronger relationships between experienced professionals and the next generation.
• Leading the Next Generation: Why understanding Gen Z's perspectives, values, and communication expectations can help leaders develop and retain future specialists.

Great shop leadership goes beyond managing production, measuring performance, and solving technical challenges. It requires emotional intelligence, intentional communication, and the ability to understand people before attempting to solve their problems. The auto repair industry has invested heavily in teaching people how to fix vehicles. It's time to give equal attention to helping them communicate, connect, mentor, and lead. Because building a remarkable shop starts with building remarkable people.

Automotive Field Theory with Matt Fanslow https://mattfanslow.captivate.fm/ Margaret Light is a Licensed Marriage and Family Therapist and the president of Equilibrium Therapy Services, serving clients in Minnesota and Wisconsin. She helps individuals and couples build better relational toolkits, identify blind spots, and replace reactivity with effective communication. https://www.equilibriumtherapyservices.org/

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Watch Full Video Episode

What should be on your must-see list at AAPEX 2026? Mark Bogdansky, Vice President of Meetings and Events at the Auto Care Association, shares what attendees can expect from a redesigned AAPEX 2026 experience, including a new home for Joe’s Garage, a more focused education schedule, expanded hands-on experiences, networking opportunities, competitions, special guests, and plenty of surprises. One of the biggest changes is designed to help attendees get more from both education and the show floor. Paid training will take place in the morning, leaving afternoons open to explore exhibits, build relationships, discover new products, and experience everything AAPEX has to offer. Joe’s Garage is also moving to Level 1, directly above the classroom training, making the transition from learning to hands-on exploration even easier. What You’ll Learn

• Why AAPEX redesigned the education schedule to give attendees more time on the show floor
• What’s new at Joe’s Garage, including live vehicle training and expanded experiences
• How to approach AAPEX with a plan and bring actionable ideas back to your business
• What attendees will find at the AAPEX Forum, including Roadside Attractions, demonstrations, giveaways, and interactive experiences
• How the expanded Student V8 Engine Competition is showcasing the next generation of automotive professionals
• Opportunities to connect directly with manufacturers, industry leaders, exhibitors, and fellow automotive professionals
• Special appearances and experiences featuring Coach K, Mark Wahlberg, Jimmie Johnson, Barry Sanders, Mia Hamm and more

Don’t just attend AAPEX. Have a plan to experience it. Choose your education before you arrive. Explore the show floor with purpose. Ask questions. Make connections. Discover what’s changing in the industry. And if you bring your team, challenge them to return with actionable ideas they can share and implement. AAPEX 2026 isn't just about seeing what's new. It's an opportunity to learn, connect, experience, and bring something valuable back to your business. AAPEX, November 3-5, 2026, The Venetian Expo and AAPEX Forum https://www.aapexshow.com/ Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/

Watch Full Video Episode

What if the phone is ringing, but your team is unknowingly turning customers away? David Boyd, owner of Call Inbound, and Rich Oppitz, Director of Operations at Telle Tire, overseeing 95 stores, explore how call recording and AI analysis can uncover missed opportunities at the service counter and turn everyday customer conversations into powerful coaching moments. The challenge isn't always getting the phone to ring. It's understanding what happens after someone answers it. Rich shares how Telle Tire discovered that service advisors weren't intentionally turning business away, but their language sometimes communicated “no” without actually saying the word. By establishing clear expectations, analyzing calls, and consistently coaching the team, their appointment capture score improved from approximately 58% to 72% in just three to four months. What You’ll Learn

• Why a car count problem may actually be a call conversion problem
• How service advisors can unintentionally communicate “no” by focusing on what the shop can't do
• Why communicating what you CAN do can change the customer conversation
• How AI analysis can uncover coaching opportunities across thousands of calls
• Why expectations need to be established before calls are graded
• How “Champion Calls” and “Coachable Calls” create continuous learning
• Why call reviews should be positioned as coaching, not punishment
• How self-assessment can help service advisors recognize their own opportunities for improvement
• Why empathy, courtesy, personalization, patience, tone, and follow-up matter to the customer experience
• How a focused call review can become a valuable coaching conversation in only 5 to 7 minutes

Don't just record the call. Learn from it. Call recordings give shop leaders the opportunity to replace assumptions with actual conversations. When those conversations become part of consistent coaching, the goal isn't to catch someone doing something wrong. It's to help the team communicate better, ask for the appointment, improve the customer experience, and convert more of the opportunities already coming into the shop. Before spending more money making the phone ring, listen to what happens when it does.

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/ David Boyd, CEO, Inbound, Listen to David's previous episodes HERE Rich Oppits, Director of Operations at Telle Tire, 95 stores Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Watch Full Video Episode

What if the customer calling for a price isn’t someone to avoid, but an opportunity your shop has been trained to turn away?

Brian Walden, COO and co-founder of Mango Automotive, challenges one of the automotive repair industry’s longest-standing practices: don’t give prices over the phone.

Instead of putting up the familiar wall of, “We can’t give you a price until we see the vehicle,” Brian’s team does something different. They give the customer a price range, explain that the vehicle still needs to be inspected and the problem confirmed, and invite them into the shop.

The result? Brian says Mango Automotive doubled its phone conversion rate.

Today’s customers have access to more information than ever. They may have already searched the symptoms, pulled a trouble code, asked AI what might be wrong, and researched what the repair could cost before they ever call your shop. Rather than dismissing that research, Brian believes shops can meet customers where they are and use transparency to build trust.

What You’ll Learn

• Why the traditional “we don’t give prices over the phone” response can create an immediate barrier
• How Mango Automotive uses AI to generate price ranges in seconds
• Why the word “range” changes the conversation with a price shopper
• How to give a price range without promising an exact repair price before inspecting the vehicle
• How meeting customers in their “comfort zone” can build trust
• Why Mango Automotive’s phone conversion rate doubled after changing its pricing strategy
• How price ranges can give service advisors more confidence on the phone
• Why every incoming phone call should be viewed as a valuable opportunity
• How AI call analysis, transcripts, dashboards, and weekly coaching help improve advisor performance
• Why Brian views AI as a “flashlight” that exposes where your strategy and communication are breaking down

The bigger lesson goes beyond pricing: don’t waste the opportunities already calling your shop. Every phone call represents marketing dollars already spent, a potential relationship, and potentially an entire repair order. Instead of building another wall between the customer and your business, ask whether there is a better way to help them take the next step. Brian Walden, COO and co-founder of Mango Automotive Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/

Watch Full Video Episode

What does it take to work alongside someone you love, thrive through the pressures of business ownership, and ultimately build a company that can succeed without you?

Amy Castro and Kit Lindsay share a story that goes far beyond the challenges of working together as a couple. It’s about communication, boundaries, complementary strengths, succession, and building a business valuable enough to eventually pass into someone else’s hands.

What You’ll Learn

• How couples and family members can successfully work together in business
• Why complementary strengths can become a competitive advantage
• How clear boundaries help separate business conversations from personal relationships
• Why assumptions can become one of the biggest communication problems
• How Kit identified and developed an internal successor
• The importance of Kit’s “3 A’s”: Attitude, Aptitude, and Ambition
• Why succession requires owners to mentor future leaders and give them room to lead
• How letting go of ego becomes part of a successful transition
• Why building a business that can continue without you creates options for your future

Kit operated Lindsay Transmissions for 37 years before selling it to Cody, an employee who originally joined the shop at age 16 sweeping floors. After Cody expressed interest in ownership, they created a plan to develop his business skills and prepare him for the transition. Kit ultimately carried the note, and Cody paid off the business in four years.

A successful family business isn't simply about working together. It's about learning how to thrive together while building something that can eventually succeed without you.

Amy and Kit show how communication, boundaries, complementary strengths, mentorship, and the willingness to let go can help turn a family business into something worth passing on. Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Watch Full Video Episode

What does a Performance and Accountability Team Leader actually do inside a high-performing auto repair shop?

Nate McDonald of Empower Automotive gives us an inside look at a unique leadership position that connects inspections, client experience, team development, performance, and accountability.

As Sales Manager, Inspection Team Lead, and Performance & Accountability Lead, Nate isn't managing from behind a desk. He's working alongside his team, performing inspections, shooting videos, checking vehicles, answering questions, coaching younger team members, and looking for opportunities to improve the process.

Nate believes accountability becomes easier when you're present. Working side by side with the team creates opportunities for quick conversations, immediate coaching, and reinforcing standards before small issues become bigger ones.

What You'll Learn

• What a Performance and Accountability Team Leader does inside an auto repair shop.
• Why Nate views his sales responsibility more as hospitality than traditional selling.
• How working "in the trenches" creates natural coaching opportunities.
• What Nate has learned from mentoring Gen Z team members.
• Why mistakes and questions are valuable opportunities for development.
• How Empower Automotive's daily "Take Five" aligns the entire team before the day begins.
• How inspections connect the back of the shop with service advisors and the client experience.
• Why performance numbers are openly discussed with the team.
• How quick one-on-one conversations reinforce standards and accountability.
• Why team members should have a voice in improving processes and efficiency.

A Performance and Accountability Team Leader doesn't just measure performance. They help create it.

Nate's role demonstrates the value of having someone close enough to the work to see what's happening, coach in the moment, reinforce expectations, listen to ideas, and keep the team connected to the purpose behind the process. It's not about waiting for the annual performance review or calling someone into the office every time something goes wrong. Sometimes leadership is a quick conversation behind a vehicle. Sometimes it's answering a question during an inspection. And sometimes it's simply being willing to work alongside your people. Performance and accountability become part of the culture when leadership is present every day.

Nate McDonald, Inspection Team Lead and Performance & Accountability Lead, Empower Automotive, Traverse City, Michigan Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

How does a shop owner find, develop, and trust the right person to become their number two?

Shawn Gilfillan, owner and CEO of Automotive Magic, and Will Barkiewicz, General Manager and Integrator, share the evolution of a leadership partnership that started when Will applied for a technician position.

Shawn quickly recognized something beyond Will's technical abilities. Their values around family, trust, service, and taking care of people aligned. Will eventually moved from running the maintenance center to becoming General Manager over both locations and the Integrator Shawn had been looking for.

Their story demonstrates that developing a number two isn't about finding another version of the owner. It's about finding someone with complementary strengths, then building the trust that allows both leaders to grow into their roles.

What You'll Learn

• Why core values can matter more than someone's original job title.
• How the Visionary-Integrator relationship works within EOS.
• Why owners shouldn't look for "another me."
• How responsibility and trust are earned over time.
• Why a strong General Manager needs the freedom to push back on the owner.
• How DISC profiles can improve communication and self-awareness.
• Why standardized protocols create consistency as leadership responsibilities expand.
• How a "Reboot" mindset turns mistakes into opportunities to improve the business.

Finding your number two isn't about finding another you. It's about finding the person who complements you.

For Shawn, that meant learning to hand over responsibility and allowing Will to "dance his own dance." For Will, it meant earning trust through communication, accountability, and a willingness to take ownership when things didn't go perfectly.

The transformation happens on both sides. The General Manager learns to lead, execute, and protect the vision. The owner learns to let go, become the guide, and gradually move responsibilities off their plate. You don't hand someone the keys to the business overnight. You give them responsibility, build trust, and develop the leadership partnership one step at a time.

Shawn Gilfillan, and Will Barkiewicz, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

What is your auto repair business really worth, and are you building it to become more valuable every year?

Coach Chris Cotton, podcast host on the Automotive Repair Podcast Network, challenges shop owners to look beyond today's sales and profits and start thinking about the long-term value of the business they're building.

Many owners spend years on the operational hamster wheel, focused on car count, payroll, production, and this month's bottom line. But when it's time to sell, transition the business to the next generation, or simply step away from daily operations, buyers and banks look much deeper.

Chris explains why clean financials, documented systems, owner independence, and intentional succession planning can transform a shop from a business that provides the owner a job into an enterprise with significant transferable value.

What You'll Learn

• Why profitability and business valuation aren't the same thing.
• What buyers and banks want to see before financing an acquisition.
• Why removing the owner from daily operations can increase business value.
• How documented systems and protocols make a shop more transferable.
• Why clean financial statements and tax records are critical to valuation.
• Chris Cotton's five stages of shop ownership, from daily survival to eventual exit.
• How increasing capacity can grow value without necessarily adding locations.
• Why succession and exit planning should begin years before you're ready to leave.

Don't just build a profitable shop. Build a valuable business.

Create strong systems. Develop leaders. Clean up the financials. Build capacity. Reduce owner dependence. And understand what your business is worth long before you're ready to sell it.

Coaching to Valuation [E269]: https://chriscotton.captivate.fm/episode/cc269

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

What if the best time to recruit your next technician is when your shop isn't looking to hire?

Lisa Coyle, CEO of Promotive, and Sam Freeman, Partner Manager at Promotive, reveal why automotive recruiting has a cycle, and why understanding when technicians are looking can give shop owners a significant advantage. Lisa and Sam explain how recruiting data, market timing, candidate behavior, and consistent relationship-building can create a much more proactive hiring strategy.

Download the 6 Month Promotive Hiring Insights Report for FREE: https://info.gopromotive.com/RRR

What You'll Learn

• Why technician recruiting has a cycle and why timing matters.
• Why “post and pray” recruiting puts your shop at a disadvantage.
• Why finding a top technician can take 60 to 70 days.
• How local market data can improve your job postings.
• Why you should recruit even when you don't have an opening.
• What may really be behind candidate ghosting.
• Why a counter-offer doesn't have to end the relationship.
• How consistent communication can prevent first-day no-shows.
• Why complicated hiring processes can cost you great candidates.
• How the F.O.R.D. method can make interviews more personal and effective.

Great recruiting is about timing, data, and relationships. Don't wait for an empty bay to discover you need a recruiting strategy. Understand when technicians are most likely to consider a move, know what candidates in your market are searching for, simplify your hiring process, and stay connected with good people even when the timing isn't right. Your next great technician may not be looking when you're ready to hire. The opportunity is to build the relationship when they're ready to listen.

Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/

Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]: https://remarkableresults.biz/remarkable-results-radio-podcast/a481/

Lisa Coyle, CEO of Promotive Sam Freeman, Partner Manager at Promotive

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

What happens when a customer needs a $2,000 repair but doesn’t have the cash available today?

That moment can determine whether the vehicle gets repaired, the customer delays a critical service, or they take their business somewhere else. For automotive shops, offering flexible payment options can be more than a convenience. It can be a powerful tool for helping customers say yes to the work their vehicles need.

Kwane Stokes, Assistant Vice President and Relationship Manager in the automotive division at Synchrony, explains how the program can help shops remove financial barriers, increase repair opportunities, and create another reason for customers to return. Kwane also addresses why many shops still aren't offering financing and how the biggest obstacle may simply be the assumptions advisors make about a customer's ability or willingness to pay.

What You'll Learn

• Why financing should be presented as a payment option, not something an advisor decides a customer needs.
• How the program's average first and repeat purchase amounts demonstrate the potential impact on average repair order (ARO).
• Why assuming a customer can't qualify for credit can cause shops to lose needed repair work.
• How monthly promotional offers can give shops another reason to communicate with their customers.
• How advisor incentives and simple training can encourage more consistent presentation of financing.
• What the upcoming "waterfall" financing model could mean for customers who aren't approved through the primary credit program.

The biggest opportunity may not be finding more customers. It may be giving the customers already sitting at your counter more ways to say yes.

The key is removing the assumption that you know what a customer can or cannot afford. Present the options, explain them clearly, and let the customer decide what works for their financial situation.

For a shop, financing isn't simply about collecting payment. It's another tool for helping customers get the repairs they need while protecting the relationship and keeping the work in your shop. Kwane Stokes, AVP, Relationship Manager, Auto Network, Synchrony

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/

Thanks to our Partners: NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty Watch Full Video Episode

What does a strong shop culture look like when you’re the people living it every day?

Bree Wismer, Service Advisor and Frontline Culture Leader, and Trevor Hinds, Operations Manager and Dispatcher at Empower Automotive in Traverse City, Michigan, take us inside the daily habits and communication practices that keep their team aligned, productive, and focused on the customer.

Rather than approaching culture from the owner's perspective, Bri and Trevor share what happens on the front lines. They explain how Empower Automotive breaks down the traditional divide between the front counter and the bays, keeps everyone on the "same bus," and creates a workplace where every person understands their role, respects the team around them, and contributes to the same goal. What You'll Learn

• Why the front counter and specialists must operate as one team.
• How daily huddles and short training sessions keep the team aligned.
• Why the 1:00 PM check-in can prevent late-day customer surprises.
• Why a "no-update" update can be one of the most valuable customer communications.
• How to respond when customers arrive with AI-generated or parts-store diagnoses.
• How respect, communication, and accountability create confident professionalism.

Building a world-class shop culture doesn’t require a massive budget or a complicated organizational overhaul. By committing to these small, consistent actions, you can transform your shop from a high-stress environment into a thriving, unified business that both your team and your customers enjoy.

Bree Wismer, Service Advisor, Frontline Culture Leader, Empower Automotive, Traverse City, MI

Trevor Hinds, Operations Manager, Dispatcher, Workflow and Culture, Empower Automotive, Traverse City, MI

NAPA TRACS will move your shop into the SMS fast lane with onsite training, six days a week of support, and local representation. http://napatracs.com/

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. https://www.todaysclass.com/

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. https://www.kukui.com/

You’re probably tired of chasing new customers who never return. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

• Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
• Visit the Website:https://remarkableresults.biz/
• Subscribe on YouTube:https://www.youtube.com/carmcapriotto
• Follow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• All books mentioned on our podcasts:https://remarkableresults.biz/books
• Our Classroom page for personal or team learning:https://remarkableresults.biz/classroom
• Buy Me a Coffee:https://www.buymeacoffee.com/carm
• Special episode collections:https://remarkableresults.biz/collections

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field Theorywith Matt Fanslowhttps://mattfanslow.captivate.fm/
• Business by the Numberswith CPA Hunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Coach Chris Cottonhttps://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O’Neill:https://craigoneill.captivate.fm/

https://napatracs.com/https://www.todaysclass.com/https://www.kukui.com/https://www.pitcrewloyalty.com/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode

How quickly is the automotive repair industry changing, and are you ready for what's next?

Tom Ham, shop owner and founder of the Automotive Management Network, joins Carm Capriotto for a fast-paced conversation covering 12 major trends shaping the future of auto repair. From autonomous vehicles and solid-state batteries to the changing value of trade careers, AI, government regulation, 3D printing, and vehicle reliability, Tom and Carm explore the technologies and economic shifts shop owners need to understand.

What You'll Learn

• How autonomous vehicles could reshape vehicle safety and the repair industry.
• What advances in solid-state batteries could mean for EVs and vehicle range.
• Why trade careers are gaining momentum as technology changes traditional employment.
• How the technician shortage is creating new opportunities for shops to develop talent.
• How government regulation and emissions enforcement could affect vehicle owners and repair shops.
• What current vehicle reliability trends reveal about today's automotive brands.
• How 3D printing could help shops solve parts availability challenges.
• Why AI is becoming a powerful tool for reducing friction and improving efficiency.
• Why shop owners need to stay curious and adapt as automotive technology continues to accelerate.

The automotive repair industry is changing faster than ever. The shops that thrive will be the ones willing to understand emerging technology, embrace new tools, develop their people, and continually rethink how they operate. The future isn't coming someday. It's already showing up in the service bay.

Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.

Learn more about the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with on-site training and six days a week of support:http://napatracs.com/

Connect with the Podcast:

• Download Our Mobile App:https://automotiverepairpodcastnetwork.com/app/
• Website:https://remarkableresults.biz/
• YouTube:https://www.youtube.com/carmcapriotto
• Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/
• LinkedIn:https://www.linkedin.com/in/carmcapriotto/
• Instagram:https://www.instagram.com/remarkableresultsradiopodcast/
• Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmasters
• Join Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976
• Join our Insider List:https://remarkableresults.biz/insider
• Books Page:https://remarkableresults.biz/books
• Our Classroom Page:https://remarkableresults.biz/classroom
• Episode Collections:https://remarkableresults.biz/collections
• Buy Me a Coffee:https://www.buymeacoffee.com/carm

The Automotive Repair Podcast Network:https://automotiverepairpodcastnetwork.com/

• Remarkable Results Radio Podcastwith Carm Capriotto:https://remarkableresults.biz/
• Automotive Field TheorywithMatt Fanslow:https://mattfanslow.captivate.fm/
• Business by the NumberswithHunt Demarest:https://huntdemarest.captivate.fm/
• The Auto Repair Marketing Podcastwith Brian and Kim Walker:https://autorepairmarketing.captivate.fm/
• The Weekly Blitzwith Chris Cotton:https://chriscotton.captivate.fm/
• Speak Up! Effective Communicationwith Craig O'Neill:https://craigoneill.captivate.fm/

https://remarkableresultsradiopodcast.captivate.fm/napaautocarehttp://napatracs.com/