Risk Management: Brick by Brick

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Matthew McRoskey, Head of Growth at Builders Workshop. Matthew shares insights from his 15+ years in institutional real estate capital allocation and developments, framing a critical conversation on how innovative building methods and pre-construction processes are solving post-disaster rebuilding crises.

Discover how Builders Workshop's "Reset" program leverages cold-formed steel framing structures to eliminate fire risks, earning guaranteed insurance policies and upfront 60% premium discounts. Matthew breaks down the trilemma facing disaster-affected homeowners—speed, insurance coverage gaps, and long-term insurability—and explains why shifting from traditional residential waterfall approaches to intensive commercial-style pre-construction eliminates delays and cost overruns. From architecturally significant designs built on efficient four-foot grids to expanding steel framing manufacturing across risk-prone regions, this episode offers an indispensable roadmap for homebuilders, risk managers, and insurers navigating modern natural disaster recovery.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to http://trustlayer.io.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights:

00:02 – Cold Open: Eliminating Fire Risk with Cold-Formed Steel and Insurance Guarantees
01:22 – Background & Role: Institutional Capital Allocation to Post-Fire Rebuilding
03:33 – Personal Experience: Lessons Learned from Personal House Fires & Natural Disasters
05:37 – Commercial vs. Residential: Applying Institutional Risk Mitigation to Homebuilding
07:31 – Pre-Construction Priority: Eliminating Delays and Cost Overruns Before Groundbreak
08:12 – The Reset Program: A 4-Home Rebuild Solution for the Palisades Community
09:06 – The Rebuild Trilemma: Speed, Square-Footage Coverage Gaps, and Insurability
11:05 – De-Risking Insurers: Securing Insurance Guarantees and 60% Policy Discounts
12:49 – Operational Efficiency: Off-Site Factory Steel Fabrication & Labor Reduction
15:08 – Budget Matching: Designing 3,000 Sq Ft Homes Within Real Insurance Limits
16:07 – Insurance Partnerships: Collaborating Direct with Top Global Brokers
17:54 – Rebuild Timeline: Forecasting the 10-Year Palisades Rebuild & Year 4 Peak
22:06 – Risky or Too Risky?: Building to Current Code vs. Resilient Steel Models
24:07 – Architectural Diversity: Elevating Neighborhood Aesthetics and Character
25:17 – Design Innovation: Efficient 4-Foot Grids and Life-Cycle Adaptability
29:45 – Steel Evolution: Lessons from Hurricane Katrina & National Market Expansion

Episode Resources:

Jason Reichl on LinkedIn
Matthew McRoskey on LinkedIn
Reset Palisades Website
TrustLayer.io website

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Ryan Bohl, Senior Middle East and North Africa Analyst at RANE (Risk Assistance Network+Exchange). Drawing from his unique path from teaching in the Middle East to independent publishing and corporate risk intelligence, Ryan provides an executive-level breakdown of how structural geopolitics impacts every tier of global business.

Discover why the traditional "cone of possibility" has expanded beyond simple economic motives into power dynamics, social impulses, and non-economic imperatives. Ryan explains how the collapse of the single globalized order is giving way to a fractured, multipolar world with distinct spheres of market influence. From the trickledown impact of Strait of Hormuz disruptions on local school board budgets to separating noisy social media rhetoric from actual military and economic capabilities, this episode offers a practical guide for corporate leaders, risk officers, and investors looking to convert uncertainty into strategic advantage.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to http://trustlayer.io.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights:

• 00:00 – Background & Evolution: From Teaching in the Middle East to Geopolitical Risk Analyst at RANE
• 02:14 – Expanding the Cone of Possibility: Why Governments Prioritize Power Over Economic Growth
• 03:27 – Structural Methodology: Grounding Open-Source Intelligence (OSINT) in System Rules
• 04:14 – Micro-Impacts of Macro Events: How Geopolitical Shocks Cascade Down to Local Value Chains
• 05:18 – The End of Globalization: Navigating a Multipolar Environment and Spheres of Influence
• 06:27 – Geography as Strategy: Red Sea Dynamics, Middle East Realignment, and Vision 2030
• 07:13 – AI as Tool and Competitor: Leveraging Research Efficiency While Guarding Against Hallucinations
• 08:13 – Signal vs. Noise: Why Social Media Rhetoric Is the Messiest Signal in Geopolitics
• 09:52 – Practical Client Execution: Deploying RANE's Seven Pillars Model Across Security and Investment
• 10:55 – Combating Headline Hysteria: Using Structural Analysis to Filter Out Geopolitical Panic
• 12:04 – Minor Power Opportunities: How Israel and the UAE Capitalize on Global Fractures
• 13:23 – Leveraging OSINT: Filtering Public Information and Rumors with Human Expertise
• 14:20 – Scenario Planning: Turning High-Impact Conflict Forecasting into Actionable Corporate Strategy
• 15:50 – MENA Regional Risk: Resilient Business Models, Bypassing Chokepoints, and Climate Adaptation
• 17:17 – Early Warning Indicators: Identifying Leadership Willingness for Tactical Escalation
• 18:04 – Risky or Too Risky: Evaluating Headline Reactions, Footprint Expansion, and Low-Probability Events
• 20:09 – Career Blueprint: Bridging the Language Gap Between Academic Intelligence and Executive KPIs

Episode Resources:

• Jason Reichl on LinkedIn
• TrustLayer.io website
• Ryan Bohl on LinkedIn
• RANE Network website

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Tyler Ahrenhold, Head of Construction at Inland Marine North America & MSIG USA. Tyler shares insights from his 15+ years in the construction insurance industry, framing a critical conversation on how carriers and risk managers are navigating the rise of multi-billion-dollar mega projects, including the massive data center build boom.

Discover how early stakeholder collaboration, risk engineering, and rigorous contractor underwriting are redefining modern construction risk strategy. Tyler breaks down the balance between aggressive growth and profitability, explaining how carriers manage capacity aggregation and single-site locations across complex builds. From addressing global supply chain bottlenecks and procurement lag to leveraging AI-driven site security and evaluating subcontractor quality versus timeline delays, this episode offers an indispensable roadmap for risk leaders and brokers operating in today's high-stakes construction landscape.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to http://trustlayer.io.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights:

• 00:02 – Cold Open: Managing Project Schedule Lag and Procurement Reality
• 00:39 – Background & Role: Scaling MSIG USA’s Construction & Inland Marine Portfolios
• 02:09 – Mega Trends: Capacity Aggregation in Multi-Billion Dollar Data Center Builds
• 03:16 – Strategic Balancing: Growth Goals vs. Reinsurance Capacity & Profitability
• 04:38 – Early Collaboration: Aligning Brokers, Clients, and Underwriters Upfront
• 05:27 – Risk Engineering: Evaluating EMLs, PMLs, and Uncovering Site Blind Spots
• 06:26 – Global Reach: Delivering "One MSIG" Solutions Across Multinational Accounts
• 07:17 – Delay in Completion: Mitigating Long-Lead Equipment & Business Interruption
• 08:19 – Distribution Strategy: Centralized Support for Major Accounts over $100M TIV
• 09:09 – Information Overload: Why Data Transparency Beats Sheer Volume in Submissions
• 10:09 – Supply Chain Contingencies: Spare Equipment & Double-Assetting Critical Assets
• 10:56 – Long-Term Partnerships: Supporting Policy Extensions Beyond Firm Completion Dates
• 12:00 – Post-Build Strategy: Linking Project Performance to Extension Pricing & Terms
• 14:16 – Contractor Selection: Labor Shortages, Subcontractor Quality, and Risk Oversight
• 14:54 – Tech in Loss Control: Utilizing AI and Remote Site Security Protocols
• 16:16 – Risky or Too Risky?: Supply Chain Visibility, Schedule Reliance, and Labor Shortages
• 17:46 – Evolving Relationships: Shifting Carriers & Brokers from Distribution to Protection
• 18:46 – Career Advice: Guidance for the Next Generation of Risk Professionals

Episode Resources:

• Jason Reichl on LinkedIn
• Tyler Ahrenhold on LinkedIn
• MSIG USA website
• TrustLayer.io website

If you enjoyed this episode, please (with a cherry on top):

• Subscribe, rate, and review it on Apple Podcasts
• Follow TRS on Spotify
• Tell a friend!

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Zach Finn, Senior Consultant in Risk Management and Crisis Response at Hub. Zach draws on his extensive background across crisis management, academia, and enterprise risk consulting to unpack how AI and modern data strategies are reshaping the risk management landscape.

Discover why Zach views risk managers as the original Large Language Models (LLMs)—experts at synthesizing complex information across siloed domains to protect organization-wide operations. The conversation addresses practical ways risk teams can automate day-to-day tasks, expand access to risk analysis for smaller businesses, and navigate high-stakes decisions without sacrificing accuracy for speed. From managing business interruption and crisis response to evaluating alternative risk financing and AI governance, this episode provides a high-impact roadmap for modern risk professionals.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to http://trustlayer.io.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights:

• 00:00 – Cold Open: The Danger of Unvetted AI & The Modular Home Framework
• 01:10 – Background & Role: Generalist Risk Expertise and the "Umbrella Policy" Model
• 02:32 – Core Operational Threat: Why Business Interruption is the #1 Business Risk
• 02:54 – Synthesizing Enterprise Risk: Why Risk Managers Were the Original LLMs
• 04:28 – Balancing Speed vs. Accuracy: Managing $55,000/Hour Downtime Decisions
• 04:54 – Transforming PDF Loss Runs: Using AI to Scale Analysis for Small Municipalities
• 05:52 – Democratizing Knowledge: Lessons from Pandemic Policies & Academic Research
• 06:59 – 30-Day AI Enablement: Automating Administrative Tasks to Focus on High-Value Judgment
• 08:04 – Global Instability & Resiliency: Contingencies, Tariffs, and Supply Chain Vulnerabilities
• 09:20 – Crisis Response & Public Policy: Congressional Advisory and the Total Cost of Risk
• 10:49 – Disrupting Risk Financing: How Big Tech, Tesla, and First-Party Data Blur Insurance Lines
• 11:44 – Enterprise Leadership: Risk Managers as the Central Neurons and Umpires of an Organization
• 12:35 – Risky or Too Risky: Public AI Tools, Unvetted Recommendations, and Site Visits
• 14:09 – Industry Talent Shortage: Why Risk Management Careers Are in High Demand
• 14:42 – The Future of Governance: Applying Actuarial Logic and Risk Registers to Federal Policy

Episode Resources:

• Jason Reichl on LinkedIn
• Zach Finn on LinkedIn
• Hub International website
• TrustLayer.io website

If you enjoyed this episode, please (with a cherry on top):

• Subscribe, rate, and review it on Apple Podcasts
• Follow TRS on Spotify
• Tell a friend!

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Kristen Bessette, Chief Data Officer at Zurich North America. Kristen shares her extensive background spanning actuarial roles and executive data leadership across top carriers, framing a crucial conversation on why data and AI have evolved from back-office support functions into core strategic drivers.

Discover how AI is democratizing access to data, dismantling traditional industry silos, and transforming complex information into actionable business insights. Kristen breaks down the reality of AI adoption—explaining why individuals who embrace these tools will inevitably replace those who do not, and how organizations can balance grassroots AI experimentations with pro-code enterprise solutions. From navigating data preparation and governance to rethinking actuarial models and evaluating build-versus-buy trade-offs, this conversation provides a practical roadmap for risk managers looking to elevate their roles from transactional processors to strategic leaders.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to http://trustlayer.io.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights:

• 00:02 – The Shift: Why AI-Enabled Risk Professionals Will Replace Traditional Roles
• 01:09 – Background and Evolution: From Actuary to Chief Data Officer at Zurich
• 01:44 – Core Drivers: How AI Democratizes Data Access and Breaks Down Silos
• 02:33 – Data Prep & Human Expertise: Why OpenAI Tools Alone Aren't Enough
• 03:54 – Enterprise Value: Efficiency vs. Knowledge Delivery for Decision Makers
• 05:07 – Individual Usage vs. Enterprise AI: Balancing Grassroots with Pro-Code
• 07:33 – Bridging the Gap: AI as a Common Language Between IT and Business
• 08:27 – Actuarial Transformation: Evolving Exposure Understanding into Market Innovation
• 11:45 – Concrete Wins: Augmented Underwriting and Natural Language Data Queries
• 13:07 – Build vs. Buy: Hyper-Scalers, Vendor Partnerships, and Core Differentiators
• 16:26 – Interconnected Risk: How Pricing Misses Impact Reserving and Capital
• 21:05 – Risky or Too Risky: Model Governance, Model Fairness, and Enterprise Data Quality
• 25:29 – Career Blueprint: Advice for Next-Gen Risk and Analytics Professionals

Episode Resources:

• Jason Reichl on LinkedIn
• Kristen Bessette on Linkedin
• Zurich North America website
• https://trustlayer.io

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Courtney C. Davis, Executive Vice President and Global Education Practice Leader at Hub International. Drawing on nearly two decades of experience spanning large brokerages and managing enterprise risk across 12 schools and a medical center at the University of Chicago, Courtney offers a masterclass in modernizing organizational risk.

Courtney breaks down why risk management can no longer exist as a restrictive "control function" or administrative checklist. Instead, she outlines her philosophy on turning risk into an operational enablement tool—shifting from the "office of NO" to the "office of K-N-O-W". From navigating tight market capacity and leveraging strategic storytelling to gain carrier buy-in, to evaluating risk maturity through proactive organizational outreach, Courtney delivers practical strategies for risk professionals across education and the commercial sector alike.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights:

• 00:00:28 – A Dual Perspective: Courtney’s 19-year journey spanning large brokerages and enterprise risk management at the University of Chicago.
• 00:01:18 – Forces of Change: Navigating rapid social media pressures, changing pedagogy, and economic headwinds in education.
• 00:02:24 – The "Office of K-N-O-W": Why everyone is a risk manager and how risk leaders can help teams get to a safe "yes".
• 00:03:37 – Mindset Over Control: Shifting risk management from insurance procurement to a decision-support framework.
• 00:05:45 – Measuring Risk Maturity: Why inbound calls from operational teams are the true momentum indicator of risk management success.
• 00:07:49 – Optimizing Risk for Growth: Learning to view and pitch organizational risk as a value driver rather than a negative weight.
• 00:09:53 – Storytelling in Insurance Procurement: Moving past standard PDF applications to highlight proactive board engagement and risk mitigation.
• 00:13:32 – Small Business Risk Culture: Building continuous risk education and operational safety into everyday workflows.
• 00:14:45 – Boardroom Presence: Advocating for risk managers to engage directly with senior leaders and board members.
• 00:18:29 – Market Trends & Cyber Risks: Addressing hard market dynamics, AI optimization, and aging physical infrastructure.
• 00:20:48 – "Risk or Too Risky": Courtney’s rapid-fire takes on scenario testing, legacy vendors, and policy compliance.
• 00:22:15 – The 19-Year Takeaway: Why no organization ever regrets over-communication and engaging the right stakeholders.

Episode Resources

• Jason Reichl on LinkedIn
• TrustLayer website
• Courtney Davis on LinkedIn
• Hub International Website

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this special re-release episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Jack Ramsey, former Head of Agency Sales at Next Insurance. With decades of commercial lines experience, Jack dives deep into the operational friction points that ruin agency profit margins on small commercial accounts, and how modern digital models are solving them.

From eliminating time-consuming underwriting referrals to utilizing alternative real-time data signals like social media scraping, Jack breaks down how carriers and agencies can seamlessly blend technology into the workflow. Discover how removing menial administrative tasks enables agents to elevate their role from policy processors to trusted risk advisors, unlocking massive revenue potential and creating a sustainable future for the next generation.

• Podcast Host: Jason Reichl
• Executive Producer: Don Halliwell

Episode Highlights:

• 04:18 - Solving Small Commercial Profitability: Why traditional carrier referral loops destroy agency profit margins on small business premiums and how 5-minute digital bind times solve the operational gap.

• 12:16 - Human-in-the-Loop & Advanced Data Models: Balancing modern automated data collection with human advisory value, plus scaling policy size thresholds through richer data.

• 18:41 - Risky or Too Risky?: Jack takes on fast-paced underwriting scenarios—from auto-binding BOPs using bank codes to instant self-service COIs and social media scraping.

• 20:45 - Advice for the Next Generation: Why the commercial agent role remains vibrant, and how embracing modern technology drives career and revenue growth.

Episode Resources:

• Jason Reichl on LinkedIn
• Jack Ramsey on LinkedIn
• TrustLayer website

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this special re-release episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Annie Quaile, an Emmy-nominated entertainment producer and event manager with over two decades of experience. From producing live theme park events and massive music festivals to managing critical emergency responses, Annie has spent her career operating at the delicate intersection of creative vision and crowd safety.

In this masterclass on human dynamics, Annie explains why understanding movement patterns and basic human behaviors is the most effective way to mitigate real-world crowd risks. She shares her personal journey into safety, shaped deeply by the Pulse nightclub tragedy in Orlando, and details her unique visual methodology for building bulletproof safety instincts. Whether you are managing massive commercial venues, organizing community festivals, or integrating cutting-edge AI crowd-modeling, this conversation is a vital blueprint for keeping public experiences secure without sacrificing the magic.

• Podcast Host: Jason Reichl
• Executive Producer: Don Halliwell

Episode Highlights:

• 01:07 - A Personal Mission: How early-career frustrations of not being heard and the devastating impact of the Pulse nightclub tragedy in her home community drove Annie to focus deeply on event safety.
• 04:32 - The Bench-Watching Method: The simple, transformative practice of studying human behavior through basic observation to build powerful safety and crowd flow instincts.
• 03:25 - Creative vs. Safety Teams: Reconciling the frequent "oil and vinegar" friction between creative production and safety teams through relationship building and early collaborative design.
• 08:08 - Proactive Cost Mitigation: Why integrating safety early in the planning pipeline protects event margins and prevents the expensive emergency "add-ons" that drive ticket prices up.
• 09:55 - Contingency Planning & Volunteers: How the self-proclaimed "queen of contingency planning" trains non-professional volunteer staff to be an empowered and communicative first line of defense.

Episode Resources:

• Jason Reichl on LinkedIn
• Annie Quaile on LinkedIn
• TrustLayer website

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this special "Greatest Hits" compilation episode of Risk Management: Brick by Brick, host Jason Reichl brings together the most impactful insights from the top five industry leaders of 2026. This episode serves as an essential masterclass for anyone navigating the intersection of risk, insurance, technology, and human behavior.

We hear from Eliron Ekstein on why real-world experience beats academia and how the collaborative nature of the insurance ecosystem contrasts with big tech. Annie Quaile shares her foundational approach to understanding risk through raw human observation. Rochelle Clarke pulls back the curtain on small-to-medium business (SMB) vulnerabilities, using real-world breach examples to show why static questionnaires fail and why proactive business continuity planning is non-negotiable. Jack Ramsey challenges traditional insurance carrier models by breaking down the efficiency of a 100% digital sales and service engine. Finally, Louis Alfieri explores the rapidly shifting technology curve, advising professionals on how to balance AI fluency with irreplaceable analog skills.

Podcast Host: Jason Reichl
Executive Producer: Don Halliwell

Episode Highlights:

• 00:00:13 – Real-World Mandate: Eliron Ekstein breaks down why professionals must step out of academia as quickly as possible to build actionable, independent experience.
• 00:00:46 – Ecosystem Synergy: Eliron highlights the relief of moving away from big tech into an insurance industry where small businesses connect and root for each other's success.
• 00:01:21 – The Power of Observation: Annie Quaile shares her unique lifelong framework of studying human behavior by simply sitting on benches to identify common public habits.
• 00:02:11 – The SMB Vulnerability Trap: Rochelle Clarke breaks down how digital proliferation makes modern businesses vulnerable, explaining how the 2013 Target breach occurred via a small HVAC vendor.
• 00:02:44 – Continuous Monitoring: Rochelle details why standard vendor questionnaires are obsolete and why ongoing risk monitoring is vital to catch invisible exposures.
• 00:03:00 – The Subs on Subs Dilemma: Jason Reichl expands on the loss of visibility that occurs in property management when subcontractors hire further independent subcontractors.
• 00:03:52 – Proactive Continuity: Rochelle shares a personal family story to illustrate how business continuity planning acts as a way to insulate smaller businesses from sudden disruptions.
• 00:04:30 – Eliminating Friction: Jack Ramsey explains how traditional, manual insurance underwriting models break the financial models of agents dealing with small commercial premiums.
• 00:05:01 – The 100% Digital Carrier Engine: Jack highlights how a tech-first approach allows agents to complete small commercial transactions digitally in under five minutes.
• 00:05:43 – The AI Agency Disruption: Louis Alfieri discusses recent Adobe MAX insights suggesting that AI will challenge traditional agency formats in favor of agile, in-house models.
• 00:06:17 – The Dual Horizon (AI + Analog): Louis outlines advice for newcomers to the industry, urging them to stay fluent in emerging AI tools while preserving irreplaceable analog trade skills.

Episode Resources:
Jason Reichl on LinkedIn
Eliron Ekstein on LinkedIn
Annie Quaile on LinkedIn
Rochelle Clarke on LinkedIn
Jack Ramsey on LinkedIn
Louis Alfieri on LinkedIn
TrustLayer website

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Robert Hudson Jr., Vice President of EHS at Baker Roofing Company. Robert has spent nearly two decades leading safety and risk efforts for one of the nation's largest commercial roofing contractors, an organization navigating operational pressures since 1915.

Robert shares his transparent approach to balancing safety, craftsmanship, and productivity. The conversation dives deep into the realities of human nature—why people naturally hide mistakes and how leadership must respond with reward and integrity rather than rigid disciplinary action to foster true corporate transparency.

From uncovering hidden exposures by auditing full-length insurance policies rather than standard Certificates of Insurance (COIs), to transitioning into a 100% employee-owned (ESOP) company where everyone has skin in the game, Robert unpacks what it takes to build a proactive risk culture. He also details how a newly launched "Risk Mitigation" internal course successfully shifted safety from a basic compliance checklist to a proactive, front-line mindset that prevents catastrophes before they occur.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights:

• 00:00:37 – Elite Industry Authority: Establishing Robert’s nearly two-decade career steering safety at one of the nation’s largest commercial roofing operations.
• 00:01:55 – Skin in the Game: How shifting to an ESOP company structure transformed employee mindsets into a culture of shared risk.
• 00:02:43 – Continuous Communication: Implementing "Corporate Fundamentals" to start every operational meeting with value-driven discussions.
• 00:05:30 – The Cascading Committee Model: How a 75-member corporate safety committee filters standards down into 35 unique regional committees.
• 00:06:31 – Confronting Human Nature: Why standard disciplinary models backfire and encourage teams to hide operational mistakes.
• 00:08:12 – Vulnerable Leadership: Earning executive trust by showing authenticity, giving away credit, and taking the blame.
• 00:12:38 – Walking the Roof: The ultimate credibility check—why corporate safety expectations must apply to leaders first.
• 00:13:59 – Shifting to a Mindset: A real-world look at how their newly launched risk mitigation training prevented a catastrophic roof collapse.
• 00:17:15 – Breaking Down the Silos: Balancing standard corporate mandates with regional autonomy across 27 distinct locations.
• 00:24:30 – The Spousal Strategy: Bringing subcontractors' wives to safety summits to reinforce high-stakes accountability.
• 00:24:48 – The COI Trap: Exposing why a simple Certificate of Insurance is "basically useless" compared to a full policy audit.
• 00:25:52 – Monday Morning Action Plan: Ditching the armchair quarterback mentality to build, test, and reassess safety procedures alongside your team.

Episode Resources

• Jason Reichl on LinkedIn
• Robert Hudson Jr. on LinkedIn
• TrustLayer website
• Baker Roofing Company website

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Christine Trippi, an international keynote speaker, TEDx speaker, and best-selling author of Yes is the Answer.

Christine shares her unique philosophy on leading with "yes," even within risk-heavy industries where choosing "no" traditionally feels much safer. The conversation explores the critical intersection of human biology and team enablement, revealing why difficult customer rejections are driven by instinctual fight-or-flight mechanisms rather than simple laziness.

From navigating amusement park height restrictions safely to creative luggage cart solutions at major water resorts, Christine breaks down her signature 4-step framework and explains why setting clear operational "waterlines" allows frontline staff to deliver legendary service under pressure.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to http://trustlayer.io.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights:

• 00:00:01 – The ROI of Hospitality: How starting with "yes" directly improves guest experience, sales, and internal team retention.
• 00:01:02 – The Core Thesis: Why establishing an alliance with your client is the ultimate fast track to business collaboration.
• 00:01:57 – The 4-Step Model: A quick masterclass on how to make friends first, clarify your capabilities, extend options, and stay creative.
• 00:04:53 – Managing Under Peak Volume: How to stay hospitable and efficient when handling a long, physical line of guests.
• 00:06:03 – Overriding Human Biology: Understanding the neurological fight-or-flight mechanisms behind knee-jerk employee rejections.
• 00:06:48 – De-risking Conflicting Moments: How implementing optionality and waivers maintains core rules without generating brand outrage.
• 00:09:27 – Drawing the Waterline: Moving past ambiguous definitions of "empowerment" to build clear employee operational boundaries.
• 00:10:17 – The Strategic Daily Huddle: Why a manufacturing-inspired brief ritual drastically outperforms standard corporate scorecards.
• 00:15:05 – Problem-Oriented Execution: Shifting focus away from generic surface ideas to break down underlying consumer motivations.
• 00:17:57 – Strategic Ownership: How frontline operations can fully own and manage a high-stress crisis without prematurely conceding systemic liability.
• 00:21:44 – Monday Morning Action Plan: Making friends with emerging career opportunities before defaulting to internal self-doubt.

Episode Resources:

• Jason Reichl on LinkedIn
• Christine Trippi on LinkedIn
• TrustLayer website

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Annie Quaile, an Emmy-nominated entertainment producer and event manager with over two decades of experience designing global attractions and festivals.

Annie shares her unique philosophy on "Designing Safe Magic," rooted in her background as both a high-level creative producer and a trained emergency responder. The conversation explores the critical intersection of human psychology and operational safety, revealing why the key to mitigating risk isn't just technology, but understanding the predictable movement patterns of humans in both calm and critical situations.

From identified venue risks in Atlanta to extreme weather protocols in Florida water parks, Annie explains why "widening the aperture" and empowering front-line volunteers is the only way to protect the creative intent without compromising safety.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights:

• 00:01:02 – Annie’s Elite Credibility: Establishing authority through 20 years of experience and an Emmy nomination.
• 00:02:54 – The Core Thesis: Why mitigating live event risk requires a focus on human movement patterns and psychology.
• 00:03:57 – Relationship Management: Bridging the gap between "safety" and "creative" teams.
• 00:04:58 – The "Bench-Sitting" Method: Practical advice for learning crowd dynamics through direct observation.
• 00:06:54 – Identifying Venue Risks: Mitigating accessibility and access point vulnerabilities in non-traditional spaces.
• 00:08:01 – Communication Tech: How text, Discord, and global response units have evolved safety.
• 00:11:16 – The Queen of Contingency: Why having five or six pivot plans is essential for a seamless show.
• 00:13:46 – Empowering Volunteers: Why the front gate staff is your most important line of defense.
• 00:15:47 – Standard Operating Procedures: The dream of baking safety into the creative DNA of every event.
• 00:19:54 – When Umbrellas Fly: A vivid story about extreme weather risks in water parks.
• 00:22:04 – Monday Morning Action Plan: Why safety managers must be in every conversation from day one.

Episode Resources

• Jason Reichl on LinkedIn
• Annie Quaile on LinkedIn
• TrustLayer website

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Louis Alfieri, Principal and Creative Director of Raven Sun Creative and a veteran of Universal Creative.

Louis challenges the industry to move past its current reliance on "status quo" innovation, reframing AI from a threat to a powerful iterative tool for high-fidelity storytelling. We explore the "Dialogue Phase" of artificial intelligence—the vast untapped potential of ultra-personalized experiences—and discuss the operational risks posed by shareholder pressure on radical R&D.

From the construction of global landmarks to the front lines of digital transformation, Louis explains how mastering both analog craftsmanship and cutting-edge tech is the only way to de-risk the future of design.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights

• 00:41 – The Universal Standard: From Transformers to Raven Sun Creative
• 01:50 – The Innovation Crisis: How shareholder value is stifling radical R&D
• 02:54 – The "Dialogue Phase": AI and the future of ultra-personalized experiences
• 03:58 – The Value Gap: Why guests are paying more for less in the current market
• 06:24 – Breaking the VR Mold: Transcendent high-capacity experiences at museums
• 07:54 – Invisible Tech: Why the technology should never be the story
• 09:10 – Detergent Mentality: The risk of incremental features over bold innovation
• 10:42 – Epic Universe: Advancing ride technology and environmental fidelity
• 12:08 – The Analog Artist: Using AI as the next set of creative tools
• 14:43 – The C-Suite Questions: AI, efficiency, and the fear of labor elimination
• 15:43 – Risky or Too Risky: Concept art, simulations, and data-only design
• 17:28 – The Small Studio Risk: How AI shifts the agency-owner dynamic

Episode Resources

• Jason Reichl on LinkedIn
• Louis Alfieri on LinkedIn
• Raven Sun Creative website
• TrustLayer website

If you enjoyed this episode, please (with a cherry on top):

• Subscribe, rate, and review it onApple Podcasts
• Follow TRS onSpotify
• Tell a friend!

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Adrea Gibbs, Head of Content at Study Academy USA and a veteran of global operations at brands like Disney. Adrea challenges the traditional corporate view of training, reframing it from a line-item expense to a critical tool for risk awareness and brand survival.

We explore the "Clown Bias"—the dangerous assumption that if you speak, your team is listening—and dive into the "Petri Dish" theory of workplace culture. From the construction of amusement parks to the front lines of guest interaction, Adrea explains how intentional, multilevel training reduces operational risk and protects your bottom line.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

Podcast Host: Jason Reichl
Executive Producer: Don Halliwell

Episode Highlights

• 01:37 – From Disneyland Performer to Global Operations Expert
• 02:48 – The Budget Paradox: Why training is the first thing cut and why that's a mistake
• 04:36 – Multilevel Learning: Appealing to visual, linguistic, and kinetic learners
• 07:26 – Mission, Vision, and Values: The core foundation for aligning diverse teams
• 08:00 – Training in a Room with No Common Language: Lessons from Taiwan
• 09:41 – The Petri Dish: How every person added to an organization changes its culture
• 11:12 – Humanistic Risk Management: Treating people as individuals to reduce inclusivity risk
• 14:01 – Aperture Widening: Reducing construction "change order" risk through early creative expertise
• 16:43 – Human vs. Tech: Why the human interaction makes or breaks the guest experience
• 18:58 – Risky or Too Risky: Adrea’s take on iconography, improvisation, and digital-only training
• 24:28 – The "Clown Bias": Overcoming the assumption that talking equals listening

Episode Resources:

• Jason Reichl on LinkedIn
• Adrea Gibbs on LinkedIn
• Study Academy USA website
• TrustLayer website

If you enjoyed this episode, please (with a cherry on top):

• Subscribe, rate, and review it onApple Podcasts
• Follow TRS onSpotify
• Tell a friend!

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

Small businesses are the backbone of the economy, but they are also often the "weakest link" in a global supply chain. In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Rochelle Clarke, Founder of Continuity Strength, to discuss the vital importance of business continuity for small and mid-sized businesses (SMBs).

Rochelle shares her transition from a high-level strategy consultant at a global FMCG company to launching a tech-driven solution that productizes resilience. After experiencing a personal crisis in a family business where "no one knew where anything was," Rochelle realized that SMBs needed a simple, consistent way to manage risk.

We dive into the "monitoring gap" in procurement, the reality of how attackers use small vendors as gateways to major corporations—citing the 2013 Target breach—and how AI is finally allowing small teams to oversee thousands of vendors with confidence.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights

• 00:47 – Meet Rochelle Clarke: Founder of Continuity Strength and her mission to simplify SMB risk.
• 01:09 – Tech-Driven Resilience: Defining how Continuity Strength makes vendor assessments consistent and end-to-end.
• 02:12 – The FMCG Foundation: Overseeing global business continuity agendas at a major global corporation.
• 02:40 – The Genesis Story: How a family accounting firm crisis during tax season inspired a new approach to planning.
• 05:03 – Significant Challenges: Navigating resource constraints and the "monitoring gap" in vendor management.
• 06:44 – Non-Core Activities: Why small businesses often only prioritize risk management when required by contracts or RFPs.
• 08:19 – The Role of AI: How automation streamlines assessments and reporting for thousands of SMB vendors.
• 10:13 – The Resilience Score: Creating a consistent baseline to measure if a vendor's risk profile is improving over time.
• 11:25 – Practical Compliance: Why "one-size-fits-all" due diligence fails small businesses and leaves corporations vulnerable.
• 12:52 – Red Flags: Identifying lack of transparency and responsiveness as indicators of broader operational issues.
• 16:21 – The Target Breach: A real-world example of how a small HVAC vendor became a gateway for a massive corporate compromise.
• 18:20 – Preparing to Adapt: Why continuity is about the ability to adapt quickly rather than predicting every possible disruption.
• 20:04 – Advice for the Younger Self: The importance of "keeping going" through shifting industry trends.

Episode Resources

• Jason Reichl on LinkedIn:https://www.linkedin.com/in/betterjason/
• Rochelle Clarke on LinkedIn:https://www.linkedin.com/in/rochelleclarke/
• Continuity Strength:https://podcasts.fame.so/go/de73cbc621https://www.continuitystrength.com
• TrustLayer:https://www.trustlayer.io/

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

We're diving deep into the world of private risk!

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with TJ Reardon and Sarah Scott from HUB International to pull back the curtain on the world of Private Client services. With decades of combined experience, Sarah and TJ discuss why managing the "personal balance sheet" of high-net-worth individuals requires much more than a standard transactional approach.

They dive into the "waterline framework" for risk, the importance of verbal connection in a digital age, and how AI is actually clearing the way for deeper human relationships. Discover why the biggest indicator of success isn't just a signed contract, but becoming a trusted voice at the client's dinner table. Whether you are a commercial broker looking to understand B2C trends or a young professional building your network, this conversation offers a masterclass in empathy and sophisticated relationship management.

To find out how TrustLayer manages risk so that people can build the physical world around us, head tohttps://podcasts.fame.so/go/e72075b927http://trustlayer.io.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Episode Highlights

• 01:00 – Meet Sarah Scott: 30 Years in High Net Worth Insurance
• 01:57 – TJ Reardon’s Journey: From Licensure Broker to Private Client Adviser
• 03:35 – Transactional vs. Relational: Defining the Private Client Space
• 05:31 – The Complex Balance Sheet: Managing Yachts, Art, and Global Properties
• 07:22 – The Death of the Cookie-Cutter: Why Connection is the Only Tool for Bespoke Needs
• 08:03 – The Power of the Phone: Why Conversations Trump Email for Gen Z and Beyond
• 09:53 – Ask Good Questions: The Art of Becoming a Good Listener
• 11:34 – The Waterline Framework: Gauging Risk Appetite Through Real-World Scenarios
• 14:16 – Feeling Management: Using Empathy to Deliver Tough Market News
• 17:11 – Documentation vs. Relationship: The Role of Agency Management Systems
• 22:09 – AI & The Future: Why Technology Makes Us Better at Human Connection
• 30:11 – Innovation in the A La Carte Era: Reevaluating the Package Policy

Episode Resources:

• Jason Reichl on LinkedIn:https://www.linkedin.com/in/betterjason/
• TJ Reardon on LinkedIn:https://www.linkedin.com/in/tjreardon/
• Sarah Scott on LinkedIn:https://www.linkedin.com/in/sarah-e-scott-60518534/
• HUB International:https://www.hubinternational.com
• TrustLayer:https://www.trustlayer.io

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

In this episode of Risk Management: Brick by Brick, host Jason Reichl is joined by Rob Lewis, the CEO of Intex Insurance Software. Rob brings a wealth of experience from both the carrier and software sides of the industry, offering a unique perspective on why "simple tools win."

Rob discusses the "simplicity paradox"—the idea that while the industry has become overcomplicated by 20-year-old legacy systems, the path forward requires the courage to "turn back from the wrong road" and embrace purpose-built technology. From the evolving role of the risk manager to the underserved complexities of the reinsurance sector, Rob breaks down how a focus on live, transparent data is reshaping the specialty insurance landscape.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Highlights:

• 01:04 – The Simplicity Thesis: Why the industry is overcomplicated by "bolted-on" software from 20 years ago.
• 01:39 – The Wrong Road: Using the Arabic proverb "no matter how far you go down the wrong road, turn back" to justify starting from scratch.
• 02:08 – Intex in 2025: Moving from the London and African markets into the US and targeting tier-one carriers in specialty oil, gas, and marine sectors.
• 04:33 – The Swivel Chair Problem: Why risk managers need simple, live data (like loss ratios) delivered quickly to avoid drowning in manual system navigation.
• 06:58 – Generalists vs. Specialists: How technology should handle specialized tasks, allowing humans to understand the entire value chain.
• 07:30 – Industrial vs. Pretty UI: Why user experience (UX) is essential for maintaining employee interest and knowledge growth.
• 10:15 – Reinsurance Connect: Solving the problem of software that is merely "adapted" from policy admin systems rather than purpose-built for reinsurance.
• 13:11 – The AI Black Box: Why feeding large language models carrier data is "super risky" and must be done in-house.
• 14:36 – Advice for the New Guard: Why millennials and young professionals are the most knowledgeable and hardworking assets an organization can have.

Resources:

• Rob Lewis on LinkedIn
• Intex Insurance Software
• Jason Reichl on LinkedIn
• https://trustlayer.io

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

We're coming to you LIVE from ITC 2025!

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Grant Beck, Head of Innovation & Optimization at KBA Group, to discuss the practical application of AI in insurance building and claims. Based in Brisbane, Australia, Grant brings a unique perspective on "bringing the hammer and nails to the ones and zeros" to help people get back into their homes faster.

Grant dives into how KBA Group successfully deployed "Barry"—their gamified AI persona—to transform first notice of loss (FNOL) into a near-instant experience. They discuss the critical importance of the "human in the loop," the potential for AI to detect customer sentiment and vulnerability, and why the ultimate goal of automation isn't to replace staff, but to free them for the complex, strategic tasks that AI simply can't handle.

Podcast Host: Jason Reichl

Executive Producer: Don Halliwell

Highlights:

• 01:10 – Meet Grant Beck: Bringing "Hammers and Nails to the Ones and Zeros"
• 02:08 – Moving at Speed: Removing Mundane, Non-Money-Making Tasks
• 02:51 – Closer to the Customer: Why AI Must Enhance, Not Replace, Interaction
• 03:23 – Case Study 1: Reducing FNOL from Days to Seconds
• 03:54 – Case Study 2: Smart Routing and Google Maps Integration for Assessments
• 05:07 – Best Bang for Your Buck: Focusing on Operational SOPs Over General LLMs
• 05:52 – Human in the Loop: Responsible Positioning for Claims and Legal Reports
• 06:30 – Meet "Barry": Gamifying AI to Overcome Employee Fear
• 07:58 – Efficiency Without Reduction: Empowering Staff for Complex Problem Solving
• 08:34 – Impact on Business: Reducing Claim Life KPIs via Automation
• 09:17 – The Human Factor: Training Staff to be AI-Capable in 30 Days
• 10:00 – The Australian Market: Indemnified Claims and the Builder Model
• 10:45 – Game: Risky or Too Risky? (Image Recognition vs. Instant Payouts)
• 11:39 – The Risk of Financial Opportunism in Fast AI Payout Models
• 12:36 – Sentiment Analysis: Using "Barry" to Detect Customer Vulnerability
• 14:34 – Advice for Young Professionals: Exploring the Pillars of the Insurance Sector
• 15:24 – One Year From Now: The Future of "Barry" at KBA Group

Episode Resources

• Grant Beck’s LinkedIn:Grant Beck
• KBA Group Official Website:KBA Group
• TrustLayer:https://trustlayer.io

If you enjoyed this episode, please (with a cherry on top):

• Subscribe, rate, and review it onApple Podcasts
• Follow TRS onSpotify
• Tell a friend!

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

We're coming to you LIVE from ITC 2025!

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Jack Ramsey, VP of the Agent Channel at NEXT Insurance, to discuss the radical shift in how small business insurance is sold and serviced. With over 35 years of industry experience, Jack offers a unique perspective on why the "traditional" manual underwriting model is a death sentence for small commercial profitability.

Discover how NEXT Insurance uses a digital-first mindset to turn a 5-day quoting cycle into a 5-minute win. Jack dives into the "secret sauce" of using social media scraping and rich data to understand risk in real-time—uncovering everything from hidden dance floors to happy hour specials that traditional questionnaires miss. Whether you are a national broker or a one-person retail shop, this conversation reveals how to remove administrative friction and get back to the "true people activities" that drive revenue.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to http://trustlayer.io.

Podcast Host: Jason Reichl
Executive Producer: Don Halliwell

Episode Highlights

• 00:46 – Meet Jack Ramsey: 35 Years of Agency and Carrier Evolution
• 01:40 – NEXT Insurance’s Mission: Simple, Tailored, and Fully Digital
• 02:38 – The Three Channels: Direct, Partnerships, and Agents
• 03:52 – The Profitability Gap: Why Manual Underwriting Fails Small Business
• 05:17 – Technology First: Guiding Agents Through the Risk Journey
• 07:13 – Market Clarity: Dominating the Micro-Commercial Space
• 09:38 – The Next Generation: Watching a Digital-First Agency in Action
• 11:21 – Removing Menial Tasks: The 2026 Agent Value Proposition
• 12:05 – Real-Time Quoting: Moving from Questionnaires to Rich Data
• 14:05 – Nimble Innovation: How NEXT Responds to Market Needs in 30 Days
• 16:31 – Risky or Too Risky: The "Super Sauce" of Social Media Scraping
• 18:24 – Career Advice: Embracing Technology as an Insurance Agent

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest

We're coming to you LIVE from ITC 2025!

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Todd Greenbaum, CEO of Input 1, to discuss the critical role of payment systems in modernizing the insurance industry. With 40 years of experience in a 42-year-old family business, Todd offers a deep perspective on how digitizing the billing process protects policyholders and reduces operational risk.

Discover why "optionality" is the key to a better customer experience, how to bypass the hurdle of legacy systems using modifiable APIs, and why the "ready, fire, aim" approach is the biggest pitfall for new InsurTechs. Todd shares his "bespoke" approach to payment plans and provides essential advice for those looking to build a long-lasting career in the industry.

Whether you're a carrier struggling with flat files or a broker looking to deepen customer relationships, this conversation reveals why being thoughtful about architecture is the only way to materially change how you think about business.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

Podcast Host: Jason Reichl
Executive Producer: Don Halliwell

Episode Highlights

• 01:40 – A 40-Year Legacy: The Input 1 Story
• 02:23 – The Power of Optionality for Policyholders and Agents
• 04:02 – Reducing Risk Through Digitized Premium Billing
• 04:56 – Bridging the Gap: Connecting to Legacy Insurance Systems
• 06:31 – Customizable APIs: Turning Flat Files into Digital Wins
• 07:43 – Bespoke Payment Plans: Moving Beyond Standard Installments
• 08:46 – Automation Flags: Streamlining Policy and Endorsement Data
• 10:13 – Pitfalls of Scaling: Avoiding the Sunk Cost of Legacy Rituals
• 14:06 – Payment Security: Why Reinstatement Risk is a Critical Concern
• 14:43 – Changing Broker Economics through Digital Intelligence
• 17:05 – Think Before You Go: The Importance of Digital Architecture
• 18:49 – Career Longevity: Find Something Broken and Stick to It

Episode Resources:

• Todd Greenbaum’s LinkedIn
• Input 1 Official Website
• TrustLayer

If you enjoyed this episode, please (with a cherry on top):

• Subscribe, rate, and review it onApple Podcasts
• Follow TRS onSpotify
• Tell a friend!

Risk Management: Brick by Brick is handcrafted by our friends over at: https://www.fame.so/

Previous guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation.

Check out the three most downloaded episodes:

• Managing Your Risk Portfolio with Seth Hausman
• Focusing on Specialization with Matthew Meyer
• Risk Management is Everywhere with Diana Rich

If you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: https://fame.so/trs-guest