Podcast
The Art Of Hospitality
The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building.
Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth.
Less fluff. More depth. Always practical.
- Episodes
- 132
- Releases
- Weekly
- Typical length
- 49 min
- On air since
- 2024
- Latest episode
- 6 days ago
Episodes
132 episodes, newest first
-
49 min
The Overlooked Marketing Opportunity for Vacation Rental Managers (With Davis Meyer)
Episode 200
Show notes
In this episode, Conrad and Adam sit down with Davis of Visit Greater Palm Springs to talk all things destination marketing organizations (DMOs), vacation rental marketing, driving direct bookings, tourism partnerships, short-term rental regulations, industry advocacy, guest acquisition, local market insights and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Davis Meyer
• Visit Greater Palm Springs -
41 min
Can AI Make Vacation Rental Operations Better Without Losing the Human Touch? (With Simon Seroussi)
Episode 199
Show notes
In this episode, Simon Seroussi of SuiteOp joins Conrad and Adam to talk all things AI, automation, guest expectations, human hospitality, smarter operations, predictive technology, software decisions, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
-
57 min
What VRMA 2026 Revealed About the Future of Vacation Rentals (With Tyann Marcink & Tom Goodwin)
Episode 198
Show notes
In this episode, Adam catches up with Tyan Marsink and Tom at VRMA 2026 to talk all things about what’s changing in vacation rentals, the importance of industry connections, balancing AI with human hospitality, regulations, building a lasting business, direct bookings, industry consolidation, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Tyann Marcink
• Branson Family Retreats
• Missouri Haus Vacation Rentals
• Tom Goodwin
• Mountain Laurel Chalets -
48 min
What Most Vacation Rental Managers Get Wrong About Revenue Management (With Neal Cyr)
Episode 197
Show notes
In this episode, we interview Neil of Quibble to talk about all things vacation rental pricing, revenue management, forecasting demand, base rates vs. dynamic pricing, guest booking behavior, pricing direct vs. OTAs, connecting marketing with revenue management, AI, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Neal Cyr
• Quibble -
41 min
How Much of Your Vacation Rental Business Should You Actually Hand Over to AI? (With Tanya Rooney)
Episode 196
Show notes
In this episode, we interview Tanya Rooney to talk about all things AI in vacation rentals, outsourcing and specialization, automation vs. AI, using technology to save time and make more money, maintaining the human side of hospitality, knowing what to automate and what to hold onto, AI creep, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Tanya Rooney Website
• Tanya Rooney LinkedIn
• Tanya Rooney - "Tribe Builders" Podcast -
49 min
Vacation Rentals, Tourism Boards & the Opportunity Nobody Is Talking About (With Jenn Barbee)
Episode 195
Show notes
In this episode, we interview Jenn to talk about all things destination marketing, the relationship between DMOs and vacation rental managers, tourism vs. hospitality, industry standards, changing traveler perceptions, creating better guest experiences, driving more demand to local markets, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Jenn Barbee
• Destination Innovate
• Hosts and Home Teams -
38 min
Your Local Knowledge Is Your Biggest Marketing Advantage. Are You Actually Using It?
Episode 194
Show notes
In this episode, Conrad and Adam talk about all things local vacation rental marketing: building an authentic brand, creating content that actually connects with guests and homeowners, using local knowledge as a competitive advantage, staying consistent, building an audience, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
-
46 min
The Future of PMS, AI & Vacation Rental Technology (With Rick van der Plas)
Episode 193
Show notes
In this episode, we interview Rick, CTO of Hostaway, to talk all things vacation rental technology, the evolution of property management systems, AI co-hosts, automation, point solutions vs. all-in-one platforms, building smarter operations, the future of AI in the industry, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Rick van der Plas
• Hostaway -
49 min
Can AI Actually Deliver Better Hospitality? The Future of Vacation Rental Operations (With Cole Rubin)
Episode 192
Show notes
In this episode, we interview Cole Rubin, co-founder and CEO of Conduit, to talk all things AI agents, guest communication, automation, hospitality tech, and what the future of vacation rental operations could look like.
We dive into balancing AI with the human side of hospitality, what it really takes to automate guest messaging, why context matters, the future of the vacation rental tech stack, AI pricing and security, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
-
48 min
How Do You Scale Hospitality Without Losing What Makes It Special? (With Rachel Alday)
Episode 191
Show notes
In this episode, we interview Rachel Alday of Abode Luxury Rentals to talk all things luxury vacation rentals, scaling with standards, hospitality and leadership, private equity and industry consolidation, building authentic connections with guests and homeowners, her upcoming book Please Do Disturb, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Rachel Alday
• Abode Luxury Rentals
• Rachel's Book: Please Do Disturb | Penguin Random House
• Rachel's Book: Please Do Disturb | Amazon -
52 min
Are Experiences Changing the Way Guests Book Travel? (With Seth Borko)
Episode 190
Show notes
In this episode, we interview Seth Borko of Skift Research to talk all things travel trends, the experience economy, vacation rentals, guest behavior, local experiences, AI discoverability, flipping the traditional booking funnel, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Seth Borko
• Skift Research
• Living The Dream Divers -
48 min
From 6 Units to 430: The Unexpected Journey of Building Sojourn (With Dunniela Kaufman)
Episode 189
Show notes
In this episode, we interview Dunniela Kaufman of Sojourn to talk all things building a hospitality brand, growing from 6 to 430 vacation rental units, short-term vs. mid-term rentals, changing homeowner and guest expectations, creating consistent brand standards, balancing profitability with a better guest experience, using AI to support human hospitality, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Dunniela Kaufman
• Sojourn DC -
28 min
Why Niche Brands Are the Future of Vacation Rentals (With Bob Milne)
Episode 188
Show notes
In this episode, Bob Milne discusses the lessons learned from scaling one of the industry's largest vacation rental companies, why niche hospitality brands are on the rise, building First Chair Destinations, balancing technology with exceptional guest experiences, sustainable growth, ski vacation rentals, and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Bob Milne
• First Chair Destinations -
50 min
The Biggest AI Shift Coming to Hospitality (With Christian Hyland)
Episode 187
Show notes
In this episode, we interview Christian to discuss the future of AI in hospitality, the evolution of property management systems, why operators should rethink their AI strategy, custom AI models, hotel vs. vacation rental innovation, and so much MORE!
Enjoy!
⭐️ Links & Show Notes
-
50 min
An Industry Veteran Tells Us What's Going On In The Vacation Rental Space Today (With Annie Holcombe)
Episode 186
Show notes
In this episode, we interview Annie Holcombe to talk all things OTAs, platforms, vacation rental management, podcasting as a growth platform, being independent and a lot MORE!
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Annie Holcombe
• Alex & Annie Podcast
• Annie & Co. -
47 min
This Might Be The Best Way To Build A Vacation Rental Business? (With James Cornwell)
Episode 185
Show notes
In this episode, we interview James Cornwell and his excellent accent to talk all things growth, profit, luxury, choosing the right properties to manage and a LOT more...
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• James Cornwell
• Curated Property -
56 min
We've Got A Lot To Learn From The Top Euro Operators (With Cristiana Carpini)
Episode 184
Show notes
In this episode, we interview Cristiana Carpini from her Italian home to talk all things Europe, regulations, where we're headed, a long-term view, AI disruption and a LOT more.
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Cristiana Carpini
• Tara Home Consulting -
50 min
The Root Problems With Scaling Vacation Rental Brands (With Ashley Ching)
Episode 183
Show notes
In this episode, we interview Ashley Ching (again!) with Inhaven to talk all things scale, AI, human vs AI, brand standards, why Vacation Rental brands keep failing to grow and a LOT more...
Enjoy!
⭐️ Links & Show Notes
-
46 min
The Best Vacation Rental Marketing Data Might Be Here (With Jamey King)
Episode 182
Show notes
We're joined this week by Jamey King, industry veteran to talk all things data, finding new sources of data and research to improve your marketing, ROAS improvements, vendors shifting sands in 2026 and a LOT more...
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Jamey King
• Wiland -
50 min
He's On The Bleeding Edge Of AI Adoption In The Vacation Rental Industry... (With Ivan Nikolov)
Episode 181
Show notes
We're joined this week by Ivan Nikolov of Repull & FantasticStay to talk all things AI, building with agents, workflows, "levels" to AI in the vacation rental industry, pitfalls of current AI tooling and a LOT more... you do not want to miss this one.
Enjoy!
⭐️ Links & Show Notes
• Adam Norko
• Conrad O'Connell
• Repull
• Ivan Nikolov
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