The Kula Ring

Will Pierce trained as a chemical engineer, moved into sales at a pump company, and now runs marketing at Flexaseal as a department of one with an agency behind him. He started using generative AI as soon as it arrived, and his rule is simple: let it help with your tasks, but don’t hand it your tasks, because it only works when you already know the subject. Will, Jeff and Carman get into why expertise matters more than prompt engineering, why Will requires his agency to use a technical copywriter, how he refreshed old collateral in 15 minutes, and what an AI agent could do for a one-person marketing team.

For 42 years, StarTech.com sold cables, docks and adapters to IT professionals through the channel, building its reputation on quality and service. Then more IT buyers started shopping outside the channel, often on Amazon, and startup competitors arrived with consumer-style brands already built. CMO Michael Barber has spent 14 months on a brand refresh for that buyer. He argues that B2B buyers still choose the way consumers do, and that a refresh only gets buy-in when sales, support, operations and customer panels help shape it. He also explains why most B2B companies wait decades between refreshes, from the career risk for whoever leads one to budgets that favour demand gen, which finance can measure in-quarter.

Most manufacturers are great at making products and weak at showing them. Hammed Arowosegbe, co-founder of SwiftXR, argues the fix already exists inside most engineering departments: the CAD file. He walks through how SwiftXR turns those files into 3D, augmented reality, and virtual reality experiences that buyers can explore on a website, with a what-you-see-is-what-you-get accuracy that photos and AI renders can’t match. Hammed shares the practical gotchas marketers face when asking engineering for files, including missing colours, file size, and format. He also looks ahead to smart glasses, and why AR may finally find its moment once people browse in 3D by default.

Structural Concepts makes the refrigerated and heated display cases in coffee shops, supermarkets, and convenience stores, products designed to fade into the background. In a crowded, me-too category, Director of Marketing Patrick Rooney brought a CPG approach to the challenge of standing out. He explains how customer and sales research led to one common understanding of the brand, “Delivering Fresh. Always,” and how leadership embraced it inside the company before it went to market. Patrick describes giving sales teams fact-based stories for 10 to 12 segments in place of the catalog, and he offers practical advice for manufacturers who want to find and commit to what makes them different.

Eve Chen has spent nearly three decades asking how companies turn market opportunity into predictable revenue, and her answer centers on who is actually doing the buying. With Forrester putting the average B2B buying group at 13 internal stakeholders plus nine external influencers, she argues revenue teams need a buyer’s playbook as rigorous as their seller’s playbook. Drawing on a night navigation exercise from her time in the Australian Army Reserve, Eve explains why the map stops working when the terrain changes, and why manufacturers should raise safety and procurement concerns early. The payoff is readiness on both sides of the deal, and forecasts built on evidence instead of gut feel.

Marcelo Kreindel took an unlikely route into manufacturing marketing—from an Argentinian software career to fifteen years running a wholesale gelato business to building North Shore Steel’s marketing department from scratch. That winding path shaped a rare kind of patience, and it produced the insight at the heart of this conversation: the message discipline marketers apply to customers is exactly what they fail to apply to their own sales teams and leadership. Rather than complaining that the organization doesn’t appreciate marketing, Marcelo turned the lens on himself, treating internal misalignment as a communication problem he owned. It’s a candid, empowering look at how personal responsibility, continuous learning, and trust move marketing from tolerated to understood.

Inbolt’s AI vision guidance now steers 200+ robots across 100+ factories at Stellantis, Toyota, Ford, and GM, and Carl Standertskjold runs the entire marketing function alone. He joins Jeff and Carman to talk about what changes when a startup shifts from landing first logos to expanding inside a plant, and how a team of one holds up under it. Carl builds every plan down from the business outcome, leans on an AI-first stack, and still draws a hard line where human judgment and creativity can’t be handed off. The conversation explores the two roles he’s hiring, why systems thinking separates the marketers who thrive, and where real buyers actually spend their time.

Chloe Linsmeier has spent twelve years marketing Advanced Blending Solutions, a plastics-equipment manufacturer in Michigan’s Upper Peninsula, most of it as a team of one or two. She walks through the trade-offs of a tiny marketing function: the creative freedom of no approval chains against the impossibility of keeping pace with shifting AI, AEO, and zero-click search. Her throughline is relationships. In an industry where nobody stays and everybody knows everybody, she built a career and a pipeline out of showing up, asking questions, and refusing to sound like she had it all figured out. It’s a candid look at how a younger generation is quietly reshaping how manufacturers market and buy.

Josue Vermes took a winding path—high-end wine, JPMorgan, Amazon apparel at HanesBrands—before landing as the most senior marketer at Carolina Handling, a Raymond forklift dealer expanding into intralogistics. In this episode he makes the case for borrowing B2C discipline without abandoning B2B fundamentals: geotargeted paid media, streaming TV built around football season, a video-first podcast, and a TikTok channel his own leadership questioned. The throughline is counterintuitive: broad, low-intent reach and a genuine brand personality aren’t a distraction from pipeline—they’re part of the growth strategy when your buyers are younger than you’d expect and educating themselves on channels most manufacturers refuse to touch.

Maria Birdwell came to industrial packaging from media and advertising, with no B2B background and no allegiance to how the category has always sold itself. At Franklin Mountain Packaging, a corrugated manufacturer that started up in 2022, she markets a young company against multi-generational competitors by refusing to fight on age or even on machinery. Instead she lets customer requirements drive the conversation and, in a recent pivot she credits directly to macroeconomic uncertainty, leans the whole message toward flexibility. She tells Jeff White and Carman Pirie why she downplays sustainability, why video of machines in action outperforms everything, and why marketing means nothing if operations can’t capture and convert the lead.

Benjamin Toomey didn’t come to additive manufacturing from engineering — he came from fireworks and craft beer. That outsider’s vantage turns out to be the point. In this episode, Ben tells Jeff White and Carman Pirie how he went from feeling like an alien at his first trade show to becoming a “messenger” who can connect large-format 3D printing to a stranger’s field of interest. Along the way he makes the case that marketing complex technology isn’t about being the smartest person in the room or hiding what you don’t know — it’s about building a common language, grounding claims in data, and keeping the divergent outside interests that let a marketer connect dots the engineers can’t.

Chris Persson sells something buyers never see: polypropylene fiber woven into cars, couches, and carpets. On this episode he unpacks the peculiar challenge of marketing an ingredient brand with a guerrilla-sized budget, and why the sustainability pitch keeps colliding with a price tag. His answer is a reframe he calls “sustainability plus one” — lead with a greener story, then stack innovation, cleanability, and low specific gravity on top so the customer never has to choose good over cheap. Along the way he makes the case that a manufacturer’s deepest competitive moat isn’t its equipment but the decades of intellectual property walking around on its factory floor.

Nancy Verdezoto-Feijoo spent 15 years as a reporter and editor in Ecuador before landing in Manitoba as marketing manager at IHT Group, which builds heating, cooling, and lighting systems for the swine industry. She argues the newsroom taught her the one skill industrial marketers most often skip: listen before you speak. Her buyers are technical, deeply experienced, and allergic to buzzwords, and they talk to each other, which means a single bad experience travels faster than any campaign. Nancy walks Jeff and Carman through months-long buying cycles, why proof beats claims, and why she treats marketing as a growth function rather than a support function.

ElectraMet uses electrochemistry to pull copper and other critical minerals out of industrial wastewater — technology invented by PhDs and sold to wastewater managers at the world’s largest semiconductor fabs. Chris Richardson, a communications major with no electrochemical background, has to make that legible without dumbing it down. His answer isn’t better explaining. It’s association: make sure Google and the LLMs know which published scientists belong to your company, then build content on top of that link. Along the way he argues GEO is mostly just SEO done well, that earned backlinks still pay dividends, and that the surest way to win over a camera-shy expert is to show them what the internet already says about them.

In a category where production outstrips demand and the end customer cares more about how a room looks than whose logo is on the box, Mauricio Inglada makes a counterintuitive case: the brand that matters most is the one you build with your distribution channel. As VP of Sales & Marketing at Del Conca USA, he walks Jeff and Carman through winning at the channel level — earning distributor trust, removing the fears that quietly kill deals (dead inventory, builder callbacks, the homeowner’s permanent regret), and competing against far larger rivals with a small but relentlessly responsive “Navy Sales” team. Along the way: why Pinterest is a secret intent engine and where AI will reshape the buying cycle.

Shane Colella, an Emmy-winning cinematographer turned marketing director at automation firm Westfalia Technologies, makes the case that the agentic era has no historical analog — and that the marketers who win won’t wait for permission to find out. He walks through the agentic infrastructure he’s actually building, from research dashboards to a Claude-and-n8n pipeline that erases hours of list-building, and argues the real bottleneck isn’t technology but getting everyone else on board. Along the way he reframes the fear of lost jobs and vanishing entry-level roles as a perception problem, and lands on a provocation: this moment belongs to disciplined creatives with the clearest vision.

Authenticity was a Web 2.0 buzzword — and Luke Wittenbraker, Marketing and Sales Director at Mactech On-Site, argues it matters more than ever now that AI can make every brand sound the same. In this episode, Luke explains why blue-collar buyers see straight through corporate jargon, how he turned ten years of CRM data into short, punchy “job stories” that actually generate leads, and why figuring out what not to work on became his biggest marketing unlock. Along the way he shares a hard-won warning: lean on AI too heavily and you’ll be coached into a groupthink that sounds nothing like you.

When private equity owns the company, the clock is always running — and as Paul Olesh, CEO of Magneto Movement, puts it, everybody has an expiration date. Paul joins Jeff and Carman to explain how that urgency reshapes marketing inside a PE-backed platform: why a long 18-to-30-month sales cycle demands relentless funnel-building, how he holds his acquired brands together under a single Procter & Gamble–style promise, and why he insists marketing isn’t truly effective until the purchase order lands. It’s a candid CEO’s-eye view of building a marketing machine when both time and resources are scarce.

For Impack, a Quebec maker of folder-gluer packaging equipment, video does something a spec sheet can’t: it sells machines prospects often won’t see in person until late in the deal. Brand Creative Lead Dmytro Zhurov explains how a well-produced video becomes proof of a six-figure machine’s quality—when the production matches the price tag, buyers trust that the product does too. He digs into using video to explain complex, sometimes competitor-less machines, why his team flies crews to client sites for documentary-grade footage, and how he prioritizes production around the deals already in flight. The throughline: quality video doesn’t just inform the sale, it justifies it.

Milford built its business on relationships in oil and gas. But breaking HDPE pipe into the municipal water market meant playing an entirely different game — one of competitive bids, regulatory hurdles, and contractors set in their ways. Tyler Fowler, Director of Marketing at Milford, explains why relationships rarely cross verticals even when the product does, and why he and his competitors put their differences aside to grow the category together. Along the way he shares how he treats organic social as a test bed for paid, why he resists vanity metrics, and why winning a new industrial market is a five-to-ten-year grind with no easy button.