Podcast

The Look & Sound of Leadership

Business, Careers, Management

An ongoing series of Executive Coaching Tips designed to help you be perceived in the workplace the way you want to be perceived.

Management chart
#46
Episodes
276
Releases
Monthly
Typical length
23 min
On air since
2006
Latest episode
1 month ago

Episodes

276 episodes, newest first

  1. How to Stop Fighting at Work

    Episode 272

    Show notes

    Two leaders in a long-running feud both want the fighting to stop but cannot find their way to peace. Their coach gives them each homework to quiet the ill intent they ascribe to the other, allowing respect to emerge.

    It’s hard to stop fighting with a person who feels like sour milk.

    Tom’s three steps to help stop a fight are:

    • Self-awareness – how are you contributing to keeping the fight going
    • Choose a different mindset – stop justifying your anger
    • Self-Management – choose new behavior

    If you want to work on SELF-AWARENESS, you might listen to:

    # 204 Blind Spots

    # 209 How to Build Self-Awareness

    # 103 Self-Awareness & Self-Management

    # 190 Thinking Errors

    If you want to more tools to STOP FIGHTING, you might listen to:

    # 221 Conflict

    # 222 The Conflict Conversation

    # 235 The Conflict Resolution Wheel

    # 189 “Don’t Take Anything Personally”

    # 260 How to Guarantee Psychological Safety

    If you’re curious about coaching, reach out to Tom here.

    Our monthly email always has additional resources.

    A transcript of the episode is here.

    It’s always wonderful to hear from you. Thanks for being such a great audience.

    Everyone here at The Look & Sound of Leadership is enormously grateful for you!

    Until next month, be well!

    25 min
  2. How to Deal with Difficult People

    Episode 271

    Show notes

    A highly effective leader finds herself in the middle of a terrible mess, not of her own making. When her coach marvels at her ability to stay calm amidst the chaos, she shares a lesson she learned from her dad.

    Tools and concepts in this episode:

    “People are doing their best” embodies acceptance, and acceptance creates better outcomes.

    Quiet cycles of doubt by:

    • Clarify what exactly are you upset about;
    • Identify what you feel about having those feelings;
    • Decide what action you want to take.

    Listen to the stories you tell yourself. If you hear villains and victims, are most likely ascribing bad intent. Don’t make up stories that create adversaries.

    In addition to the tools discussed during this episode, Tom also talks about:

    “Crucial Conversations: Tools for Talking When Stakes are High.”

    Conversations with Coaches – Episode #184

    Executive Coaching Special Interest Group

    The Feeling Word Grid

    This episode is tagged in three categories in the Podcast Library:

    Managing Yourself

    Perception – How You Perceive Yourself

    Self-Talk

    Five episodes to help you command a room:

    109 - Building Emotional Intelligence

    246 - Coaching versus Therapy

    152 - Combating Emotional Hijacks

    189 - “Don’t Take Anything Personally”

    263 - Leading When Ego at the Top is Unchecked

    All our free infographics are in the Essential Tools bin.

    Your reviews supporting the show help us continue as an ad-free podcast.

    Let us know how we can support you.

    Until next month, be well!

    Thanks from Tom and The Look & Sound of Leadership team.

    28 min
  3. Overcoming the Barriers of Leadership

    Episode 270

    Show notes

    A chief officer reflects on the burdens of senior leadership. While grateful for its privileges, he’s keenly aware his title can put up barriers between himself and others.

    Typical burdens of leadership:

    • People put up barriers because of your power;
    • You are a public figure and will get judged, often harshly;
    • You are always on display;
    • Feeling entitled because of your heavy lifting.

    Tom suggests three tips to help you manage your power:

    • Get conscious about your power;
    • Share selectively;
    • Be humble.

    Resources for humilty:

    Humility as Strength

    Humble Inquiry

    If you’re like Michelle and feel yourself being star struck in the face of corporate celebrity, these episodes might help:

    252 - How to Build Self-Esteem

    219 - How to Set Boundaries

    241 - Conquering People Pleasing

    JOIN US FOR DINNER!

    Tuesday, September 1, 2026, Irvine, California.

    Join Tom and Coaching for Leaders host Dave Stachowiak for a lively gathering.

    Find out more and reserve your space here.

    Got questions? Shoot Tom an email here.

    Sign up for our monthly resources here.

    Want to explore Leadership & Power?

    Related Library Categories:

    Leadership

    Managing Yourself

    Perception – How You’re Perceived

    Related Episodes

    189 - “Don’t Take Anything Personally”

    128 - The Honorable Executive

    252 - How to Build Self-Esteem

    210 - How to Grow Your Self-Management

    231 - Staying Afloat in a Shitstorm

    A transcript of this month’s episode is here.

    Thanks for being in touch!

    All of us here at The Look & Sound of Leadership are grateful for you!

    21 min
  4. The Three Elements of Effective Delegation

    Episode 269

    Show notes

    With her company on the brink of disaster, a leader hungrily tackles the art of delegation, learning three models on the way.

    The episode frames delegation as being primarily about getting your people ready.

    To get people ready, screen each delegated task against three filters:

    • Skills & Will – do people need training or coaching?
    • Control – who has it and how much?
    • Measurement – what is each person’s responsibility?

    Our latest Tool has all three filters. Download it for free here.

    Want to strengthen your ability to talk with people about their growth and development? Listen to these episodes:

    #262 – How to Grow Your People – December 2025

    #212 – How to Coach Your People – October 2021

    #132 – Coaching Your People – April 2015

    Ready to try the Responsibility Charting exercise with your team?

    Listen to the episode here.

    Download the Charting tool here.

    Curious about coaching? Reach out to Tom here.

    Our monthly email always has additional resources.

    Related Library Categories:

    Leadership

    Management Skills

    Communication Skills

    Related Episodes

    132 - Coaching Your People

    119 - Creating Devoted Followers

    254 How to Talk so People Understand You

    155 - The Human Element

    123 - Leadership Through Delegation

    A transcript of the episode is here.

    We love hearing from you. You are the BEST AUDIENCE!

    The whole The Look & Sound of Leadership crew are grateful for you!

    23 min
  5. Managing Emotions

    Episode 268

    Show notes

    A chief officer finds himself repeatedly triggered by a peer. Afraid he’s going to say or do something he’ll regret, he asks his coach for tools.

    Three categories of self-regulation tools:

    • Physical
    • Internal
    • External

    A visual tool with specific tools in each category is in our Tool bin.

    Ready for coaching? Reach out to Tom here.

    There are always more resources in our monthly email.

    Hear Tom’s most recent conversation on the Beyond Potential podcast here.

    Related Library Categories:

    Managing Yourself

    Perception – How You Perceive Yourself

    Self-Talk

    Related Episodes

    216 - 7 Steps to Stop Emotional Hijacks

    109 - Building Emotional Intelligence

    22 - Negative Self-Talk

    171 - Taming the Wild Child – one of my favorites

    96 - The Many Parts of You

    A transcript of the episode is here.

    Thanks for your engagement. We love hearing from you. You all are great!

    All of us at The Look & Sound of Leadership, are grateful for you!

    17 min
  6. Getting Your Voice Heard

    Episode 267

    Show notes

    A brilliant but rather shy leader is challenged by her management to be bigger, more executive, speak up more. She is grateful to work with a coach.

    You can build muscle around getting your voice heard by creating homework for yourself. Think of it like going to the gym: working out regularly helps you build muscle.

    When creating homework, ask yourself three questions:

    • What am I going to pay attention to?
    • What specific behavior am I going to start or stop?
    • How will I measure success? (5% improvement)

    During the episode, Tom gave Neela four pieces of homework to help her get her voice heard:

    • Count the number of times you have an idea and choose not to say it out loud;
    • Listen for your self-limiting beliefs. Look for patterns that trigger them. Who are you with? What’s the setting?
    • In meetings, speak in the first ten minutes;
    • In meetings, get your name “on the record” with regularity.

    Curious about coaching? Reach out to Tom here.

    There are always more resources in our monthly email.

    Related Library Categories:

    Developing New Behaviors

    Executive Presence

    For Women

    Related Episodes

    • 211 - How to Show Up
    • 153 - Inhabiting Executive Presence
    • 69 - Leadership and Self-Deception
    • 103 - Self-Awareness & Self-Management
    • 154 - Self-Limiting Beliefs

    A transcript of the episode is here.

    Thanks for subscribing to the show. And thank you so much for your reviews. You’re the best!

    From all of us here at The Look & Sound of Leadership, we are grateful for you!

    20 min
  7. Nice Girls Don’t Get the Corner Office

    Episode 266

    Show notes

    Tom interviews Dr. Lois Frankel about women in the workplace and other ideas in the just-published third edition of Nice Girls Don’t Get the Corner Office.

    Listen to the full, unedited conversation here.

    Get the “Nice Girls” book, here.

    If you’re curious about a chemistry call, pop Tom an email.

    There are always more resources in our monthly email.

    COACHES!

    You are always welcome at the Executive Coaching Special Interest Group sponsored by ICF Los Angeles. Reach out to me if you want to know more. We’d love to have you. You’ll get CCE’s, too!

    Related Library Categories:

    • For Women
    • Perception – How You Perceive Yourself
    • Leadership

    Related Episodes

    • 246Coaching versus Therapy
    • 221Conflict
    • 241 Conquering People Pleasing
    • 222The Conflict Conversation
    • 237Leading with Political Savvy – Part One

    A transcript of the episode is here.

    Thanks again for subscribing. And your reviews. You’re the best!

    From all of us here at The Look & Sound of Leadership, thanks for being such a great audience!

    26 min
  8. How to Conquer Nervousness

    Episode 265

    Show notes

    Before testifying in a high-stakes case, a theorist and his coach swap horror stories about their nerves hijacking them and the lessons they learned.

    Tom’s top four idea for conquering nervousness:

    • Write happy endings
    • Celebrate incremental improvement
    • Externalize your nasty voice
    • Ignore your nerves

    Applying these techniques using our free PDF about mastering nerves.

    The clip of Emma Stone battling her anxiety before a global audience is here.

    Each month, we share additional tools in our monthly email.

    If you’d like to explore Private Coaching with Tom, reach out to him at: tom@essentialcomm.com.

    COACHES!

    Come join us at the Executive Coaching Special Interest Group sponsored by ICF Los Angeles. You’ll get CCE’s, too!

    Related Library Categories:

    • Managing Yourself
    • Nervousness
    • Self-Talk

    Related Episodes:

    • 71 - Act “As If”
    • 62 - Choosing Persistence
    • 147 - Conquering Fear
    • 178 - The Executive Impostor
    • 12 - Managing Nervousness

    Grab a free transcript of the episode here.

    We are so grateful for your reviews!

    From all of us here at The Look & Sound of Leadership, thanks for being such a great audience!

    24 min
  9. Humility as Strength

    Episode 264

    Show notes

    A leader is getting pressured to stop being so prickly and gain some humility. With her coach, she explores whether it’s even possible for humility to ever be a strength.

    Core concepts in this episode:

    • Humility is confidence without defensiveness.
    • Assess yourself on the humility scale. “How do I respond to challenges?”
    • Humble leaders are confident in their authority.
    • Ask frequently: “How might I be wrong about this?”
    • Humility requires active listening.

    Questions addressed in this episode:

    > Are humble leaders perceived as weak?

    Some people may see humble leaders as weak, but humble leaders are actually confident in their authority.

    > If humble leaders need confidence, will they be seen as arrogant?

    No, because humble leaders do not fight for dominance. They invite the opinions of others and are non-defensive when challenged.

    > How can I tell whether I am humble?

    Ask yourself, “When I am challenged, what feelings do I experience?” Leaders who respond non-defensively are high in humility.

    > What practices can I adopt to develop more humility?

    Ask yourself frequently: “How might I be wrong about this?"

    > What are the benefits to being a humble leader?

    Your team will experience psychological safety and move towards high performance.

    Resources mentioned in this episode:

    Humbitious: The Power of Low-Ego, High-Drive Leadership by Amer Kaissi explores how to be both ambitious and humble.

    Links for coaches:

    Join Tom and a community of coaches at the Executive Coaching Special Interest Group.

    The Los Angeles Chapter of International Coach Federation offers countless opportunities for CCEs and community building.

    If you’re in the L.A. area, join the ICF-LA March Chapter meeting. And be sure to say ‘hi’ to Tom! Register here.

    Each month, we share additional tools in our monthly email.

    If you’d like to explore Private Coaching with Tom, reach out to him at: tom@essentialcomm.com.

    This episode is tagged in three categories in our podcast library:

    Executive Presence

    Leadership

    Personal Growth & Self-Development

    Related Episodes:

    122 - Achieving Authenticity

    146 - Building Empathy

    248 - Building Listening

    260 - How to Guarantee Psychological Safety

    232 - Unlocking Executive Presence through Emotional Intelligence

    Thank you so much for your reviews!

    From The Look & Sound of Leadership

    25 min
  10. Leading When Ego at the Top Is Unchecked

    Episode 263

    Show notes

    A chief officer is infuriated by the behavior of his egomaniacal CEO. With his coach, he explores how to be a healthy leader while reporting to a boss he doesn’t respect.

    Core concepts in this episode:

    • Egomaniacs rattle our sense of self.
    • They will not change.
    • Worrying does not help.
    • Be accountable for how you show up. Manage yourself.
    • Don’t take anything personally. They’re just a piece on a chess board.
    • Ask yourself: “Am I seeing this person clearly?” Don’t allow emotions to drive your actions.
    • Ask yourself: “How do I want to show up?” You have choice about what you prioritize and how you react in the workplace.

    Resources mentioned in this episode:

    Crucial Conversations provides scripts and thoughts that will help you manage yourself when dealing with difficult people.

    Tom and host Dave Stachowiak discussed “How to Handle a Boss Who’s a Jerk” on this episode of Coaching for Leaders. Great tools if you have a challenging boss.

    Before sharing your reactions in the workplace, consider the politics around you. These two episodes will get you “Leading with Political Savvy” Parts 1 and 2.

    Each month, there are additional tools in our monthly email.

    If you’d like to explore Private Coaching, reach out to Tom. tom@essentialcomm.com.

    This episode is tagged in three categories in our podcast library:

    Managing Yourself

    Leadership

    Perception – How You Perceive Others

    RELATED EPISODES

    239- 5 Strategies for Dealing with Narcissists

    189 - “Don’t Take Anything Personally”

    245- Giving Upward Feedback

    114- Gravitas

    133- The Narcissist Executive

    Thank you, thank you, thank you for your reviews!

    Wishing you a year of growth and development!

    From The Look & Sound of Leadership team, thank you so much for listening.

    23 min
  11. How to Grow Your People

    Episode 262

    Show notes

    A senior vice-president worries that attention on his people’s development will get overwhelmed in the volume of work. He asks his coach for tools to make the process effective and efficient.

    Download our free tool that maps the Three Conversations Development Plan.

    Core Concepts

    Prioritizing professional development is hard.

    The 3-Conversation model makes development easy for the leader and meaningful for the person.

    The three conversations in summary:

    • Define ‘what,’ ‘why’ and give homework;
    • The person reflects on the homework and how they plan to improve;
    • Periodic check-ins about the homework. ‘What are you learning?’

    The leader’s role in these conversations:

    • Clarify the ‘what’ and ‘why’
    • Listen and encourage
    • Ask, ‘What are you learning?’

    You can sign-up for more resources and tools in our monthly email.

    If you’re thinking about coaching for yourself, or for someone on your team, let’s talk. tom@essentialcomm.com.

    This episode is tagged in three categories in our podcast library:

    Feedback

    Leadership

    Management Skills

    RELATED EPISODES

    132 Coaching Your People

    212 How to Coach Your People

    258 How to Manage Defensive People

    83 Leadership and Listening

    206 Understanding Feedback

    Thanks, as always, for your reviews!

    Happy holidays.

    Until next time, thanks so much for listening.

    From The Look & Sound of Leadership team

    23 min
  12. How to Motivate and Inspire

    Episode 261

    Show notes

    After a leader turns around the performance of one of his direct reports, he and his coach explore how it happened. And how to make it stick.

    Core ideas in the episode:

    • Workplaces improve when positive feedback is present
    • Our natural human negative bias is a barrier to giving positive feedback.
    • Learn to notice when things go well.
    • Tell people how they are helping solve the puzzle that is work.
    • Research says the most effective feedback ratio is 4-to-1, positive to developmental.

    Positive Feedback might sound like this:

    • Recognize what’s going well – and be specific
    • Appreciate how it’s helping solve the puzzle
    • Express your thanks

    Developmental Feedback might sound like this:

    • Describe what happened – and be specific
    • Explain how it affects the puzzle solving effort
    • Express your hope for a different outcome

    You can Sign-up for more resources and tools in our monthly email.

    If you’re thinking about coaching for yourself, or for someone on your team, let’s talk. tom@essentialcomm.com.

    This episode is tagged in three categories in our podcast library:

    Managing Yourself

    Perception – How You Perceive Others

    Relationship Building

    Related episodes to listen to are:

    146 - Building Empathy

    119 - Creating Devoted Followers

    212 - How to Coach Your People

    255 - How to Deepen Relationships at Work

    260 - How to Guarantee Psychological Safety

    Thanks, as always, for your reviews!

    Until next time, thanks so much for listening.

    From The Look & Sound of Leadership team

    21 min
  13. How to Guarantee Psychological Safety

    Episode 260

    Show notes

    A toxic boss destroys psychological safety on her team. One of her direct reports talks to his coach about how to survive. And how to keep his own team safe.

    Core ideas in the episode:

    • Don’t take other people’s bad behavior personally.
    • You are not a victim. You have choice.
    • Document repeated bad behavior.
    • Openly discussing mistakes without blame creates safety on a team.
    • As the leader, be willing to admit your own mistakes.
    • Ask people: “How do you think that went?” and “What could we do differently?” Then listen without debate or rebuttal.

    A free infographic supports this episode. Download it here.

    The episode referred to about creating strong personal relationships is:

    #199 Personal Connections.

    Sign-up for monthly resources and tools in our monthly email.

    Curious about coaching for yourself or someone on your team? Let’s talk. tom@essentialcomm.com.

    COACHES! Want to see this year’s pricing survey results? Pop me an email at: tom@essentialcomm.com.

    And come join the Executive Coaching Special Interest Group. Check it out here.

    Get additional tools for keeping yourself and your team psychologically safe in our podcast library in these three categories:

    Assertiveness

    Leadership

    Managing Yourself

    Additional episodes to listen to are:

    187 - Agreeable Disagreement

    70 - Assertion Versus Aggression

    "75 - Don’t Take Anything Personally”

    222- The Conflict Conversation

    181 - Inviting Dialogue

    Your reviews help the show stay ad-free.

    Until next time, thanks!

    From The Look & Sound of Leadership team

    23 min
  14. How to Supercharge Introversion

    Episode 259

    Show notes

    Concerned his introversion makes him less effective, a corporate vice president asks for coaching – from an extrovert! Together, the coach and client explore ways to assure his introversion is a strength.

    Myers Briggs Type Indicator assesses four preferences. One is Introversion and Extroversion. Download a free sample of the profile report here.

    The six tools unpacked in this episode are:

    • Manage your energy
    • Monitor your self-talk
    • Have ideas ready
    • Manage your calendar
    • Share comfortably about yourself
    • Develop both your thoughts and your skills

    Listen to Tom’s conversation with Tom & Tom on the Beyond Podcast episode.

    Learn “How to Make Small Talk with Executives” on the Coaching for Leaders podcast.

    Curious about coaching? Shoot me an email. tom@essentialcomm.com.

    Visiting the website? Sign-up for tools and resources in our monthly email.

    Help yourself to our free infographics in the Essential Tools bin.

    Get more support for supercharging your introversion in ourpodcast libraryin these three categories:

    • Managing Yourself
    • Self-Talk
    • Social Skills

    Additional episodes you could listen to are:

    241 - Conquering People Pleasing

    210 - How to Grow Your Self-Management

    211 - How to Show Up as More of Yourself

    254 - How to Talk so People Understand You

    247 - Mastering Anxiety

    Your reviews help the show stay ad-free.

    So? Were these tools about introversion helpful? Let me know!

    Until next time, thanks!

    From The Look & Sound of Leadership team

    24 min
  15. How to Manage Defensive People

    Episode 258

    Show notes

    A leader with a direct report who is, she says, the most defensive person she’s ever known, devotes an entire coaching session to gathering tools to help her cope.

    All the tools and ideas and scripts in this episode are in an easy-to-understand infographic. Download it for free here.

    To work on “deserving” dive into The Four Agreements.

    Dig into more tools for managing defensive people in our podcast library in these three categories:

    Communication Skills

    Management Skills

    Relationship Building

    Additional episodes you could listen to are:

    216 - 7 Steps to Stop Emotional Hijacks

    60 - Be Impeccable with Your Word

    35 - Handling Defensive Behaviors

    173 - Managing Bad Behavior

    138 - Managing Disruptive Executives

    198 - Psychological Safety

    Additional tools and resources are in our monthly email. Sign up here.

    Curious about coaching? Shoot me an email. tom@essentialcomm.com.

    All our free infographics are in the Essential Tools bin.

    Your reviews help the show continue as an ad-free podcast.

    Let us know how we can support you.

    Until next time, thanks!

    From The Look & Sound of Leadership team

    28 min
  16. How to Own Healthy Assertion

    Episode 257

    Show notes

    Still traumatized over an angry explosion she’d aimed at an abusive leader years before, a leader asks her coach to help her access healthy assertion to use during moments of conflict.

    Where are you on the assertion scale? Our assessments will tell you.

    In the episode, ASSERTION got divided into two skills:

    AWARENESS and EXPRESSION.

    The four-step script to build healthy ASSERTION is:

    • Situation
    • Feeling
    • Want
    • Outcome

    Part of assertion is EMOTIONAL INTELLIGENCE.

    Our tool defines EQ and gives exercises. Download it here.

    “Unlocking Executive Presence Through Emotional Intelligence” Episode 232. The concept explained and tools provided.

    Download “The Feeling Word Grid” here.

    Ready for an amazing growth experience? Explore Brené Brown’s Dare to Lead course.

    Often recommended. Always helpful. Crucial Conversations.

    More tools in the ASSERTIVENESS category in the archive.

    Episodes with assertiveness tools:

    220 - Holding Boundaries

    219 - How to Set Boundaries

    210 - How to Grow Your Self-Management

    86 - Intimacy in Business: Setting Boundaries

    198 - Psychological Safety

    https://essentialcomm.com/podcast/psychological-safety/

    Considering coaching? Talk with Tom. Send him an email here.

    Additional resources are in our monthly email. Sign up here.

    Until next time!

    Thanks! from The Look & Sound of Leadership team

    22 min
  17. How to Create Engagement Online

    Episode 256

    Show notes

    Convinced that participants need to engage in order to learn, a leader is discouraged after the cheerless rollout of her online learning program. She turns to her coach for help facilitating virtual groups.

    Tools in this episode:

    Tone-setting at the opening:

    • Get people engaged by using the chat to think together;
    • Get people engaged by thinking about how they will show up (ground rules);
    • Ask: “How engaged do you want to be?” Rank 1 – 7 in chat.

    (#3 came from Michael Bungay Stanier who wrote The Coaching Habit and hosts the Change Signal podcast. Much gratitude!)

    Three facilitation skills:

    • Use learning questions;
    • Redirect; don’t be the hub;
    • Activate your deadpan.

    All our infographics are available for free in our Tools Bin. Help yourself.

    Tom’s most recent conversation with Dave Stachowiak on Coaching for Leaders explored How to Take Initiative. A lively, thought-provoking episode.

    Coaches! Join us at ICF Los Angeles’s Executive Coaching Special Interest Group. Check us out on the ICF-LA website, then come join us!

    https://www.icfla.org/special-interest-groups-2/

    Categories in the archive to explore for more ideas about deepening relationships:

    Communication Skills

    Leading Teams

    Episodes with more tools for engagement:

    141 - High-Stakes Meetings

    253 - How to Answer Questions Powerfully

    213 - How to Re-engage a Team

    34 - Keeping Repeated Material Fresh

    175 - Leading Offsites

    143 - Powerful Tools for Team: Plus / Delta

    148 - Taming Meetings

    Are you coach curious? Talk with Tom. Send him an email here.

    Additional resources are in our monthly email. Sign up here.

    Until next time!

    From The Look & Sound of Leadership team

    21 min
  18. How to Deepen Relationships at Work

    Episode 255

    Show notes

    Knowing she’s never been good with people, a leader seeks coaching to her deepen relationships in ways she can tolerate.

    Two ways to deepen workplace relationships:

    Matching & Curiosity

    4 Ways to Match:

    • Match Purpose
    • Match Energy
    • Match Conversations
    • Match Vulnerability

    Express Curiosity by Asking Deep Questions

    • Make sure your questions are open-ended
    • Invite reflection
    • Keep the other person talking

    Answering questions powerfully is another way to deepen relationships. Check out our recent episode on that topic.

    Deepen relationships at work by listening to Dave Stachowiak’s conversation on Coaching For Leaders with Charles Duhigg about his book Supercommunicators: How to Unlock the Secret Language of Connection.

    Recently, Tom joined Dave on Coaching for Leaders to explore How to Take Initiative. A lively, thought-provoking episode.

    Coaches! Join us at ICF Los Angeles’s Executive Coaching Special Interest Group. Check us out on the ICF-LA website.

    Categories in the archive to explore for more ideas about deepening relationships:

    Communication Skills

    Building Relationships

    Managing Yourself

    Five episodes that’ll help you get deeper:

    Building Empathy

    Building Listening

    Building Rapport

    Influence

    The Conflict Conversation

    Are you ready to invest in yourself? We offer listeners world-class coaching at an affordable price. Reach out to Tom here.

    Transcripts of every episode, including this one, are available for free here.

    More resources are in our monthly email. Sign up here.

    Until next time!

    From The Look & Sound of Leadership team

    27 min
  19. How to Talk so People Understand You

    Episode 254

    Show notes

    A leader is losing credibility with her senior leaders. Her boss thinks she can turn it around by learning the sorting tool that transformed him as a communicator, so he brings in the coach who taught him.

    Sorting & Labeling! The grandaddy of all communication tools. If you can sort and label you will sound like a leader.

    The four steps in Sorting & Labeling:

    • Use a headline
    • Use a number
    • Label each number
    • Transition with clarity

    See it all for yourself in our free Sorting & Labeling infographic.

    To all women who work in social or environmental change: Women’s Impact Alliance wants to support you. Check out their website to see all they ways they can help you succeed.

    Coaches! Come join our Executive Coaching Special Interest Group. Check us out on the ICF-LA website.

    Categories of episodes that have more ways to help you talk so people understand you:

    Communication Skills

    Leading Teams

    Presentation Skills

    Five episodes that’ll speed you down the path:

    106 - Communicating with Clarity

    253 - How to Answer Questions Powerfully

    65 - Sorting & Labeling

    16 - Sounding Well-Spoken

    20 - Staying on Track

    Curious about coaching for yourself? We offer a special program for listeners. Reach out to Tom here.

    Transcripts of this and every episode are available for free here.

    More resources are in our monthly email. Sign up here!

    Until next time!

    From The Look & Sound of Leadership team

    23 min
  20. How to Answer Questions Powerfully

    Episode 253

    Show notes

    A leader was given one goal for his coaching: improve how he answered questions. Knowing he struggled with this not only at work, but at home, he asked his coach for tools.

    Our free PDF shows the two scripts: one for closed-ended questions, one for open-ended. Download it here.

    Don’t assume you know why people ask what they ask. You don’t. Ever.

    The closed-ended script:

    • Answer what’s asked
    • Match Length
    • Check for understanding
    • Then add your details

    No mattress stuffing!

    It’s a customer service exchange.

    The open-ended script:

    • Start with a number
    • Label the first item
    • Explain in brief

    Make the leap. Start with a number. It’ll be okay.

    When you know things, use this script. You will sound expert.

    The open-ended script is a variation of the Sorting & Labeling tool. Download the PDF and listen to the episode.

    CALLING ALL COACHES!

    Come join ICF-LA’s Executive Coaching Special Interest Group. We’d love to see you. Check us out here.

    Related categories in the library:

    Communication Skills

    Leadership

    Perception – How Others Perceive You

    Five related episodes:

    215 - How to Stay Calm Under Fire

    249 - How to Tackle Overtalking

    159 - Short Sounds Confident

    185 - The Talky Executive

    151 - Under Executive Questioning

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    Wishing you spring freshness,

    From The Look & Sound of Leadership team

    23 min