Podcast
Dealer Talk With Jen Suzuki
Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen
- Episodes
- 105
- Releases
- Twice a week
- Typical length
- 17 min
- On air since
- 2025
- Latest episode
- 1 day ago
Episodes
105 episodes, from the first
Season 28
-
47 min
Jay Vijayan, Founder & CEO of Tekion on Risk, Innovation, Disruption and Building the Future of Automotive
Episode 7
Show notes
In this episode of Dealer Talk with Jen Suzuki, we sit down with Jay Vijayan, visionary founder and CEO of Tekion, to explore his transformative journey from Tesla's CIO to creating one of the most disruptive companies in automotive retail.
Jay shares the bold leap of leaving a high-level role at Tesla to tackle decades-old dealership technology challenges, and how his purpose-driven vision sparked the creation of Tekion's cloud-native platform. From buying dealerships to build a "live lab," to navigating COVID with innovation that reshaped digital retailing, Jay takes us inside the risks, setbacks, and breakthroughs that fueled Tekion's rise.
We also dive into the importance of solving root problems—not surface-level fixes—how dealers and OEMs can collaborate to deliver seamless consumer experiences, and why AI, machine learning, and ecosystem partnerships are no longer optional but essential to the future of automotive.
If you've ever wondered what it takes to disrupt legacy systems, win over skeptics, and build a company that redefines an industry, this conversation will inspire you to think bigger and act bolder.
Tekion launched Tekion AI Agent for Service this year. You can learn more about it in this video.https://tekion.com/resources/tekion-ai-agents-service=
Also, here is a link to our testimonials page which includes some really great dealer customer accounts and stories. https://tekion.com/testimonials
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsors!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
12 min
Ep. 3 Don't Sleep on the Walkaround: The Service Drive Trust Builder!
Episode 8
Show notes
Most advisors treat the walkaround like it's optional. It's not.
In this episode of Dealer Talk with Jen Suzuki, I'm breaking down why the walkaround is the most underused but most powerful tool you have to build trust, boost credibility, and set the tone for approvals.
You'll learn how to:
•
Turn a walkaround into a stage for connection, not just inspection
•
Slide in credibility without sounding salesy or pitchy
•
Use visuals and proof (tires, wipers, lights) to make recommendations stick
•
Add humor and humanity to ease tension and build rapport
•
Transition customers smoothly into business with confidence
If you've been skipping the walkaround, you're skipping income potential. Done right, it's not just about the car — it's about the relationship.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
38 min
Reshaping Dealership Marketing: Social Media, Boosting, Branding, AI and Bots
Episode 9
Show notes
Social media and AI are no longer side projects for dealerships—they're the engines driving connection, branding, and sales growth. In this episode of Dealer Talk with Jen Suzuki, I sit down with John Spinoza and Julian Builis of Cruise Control, a team that's been transforming dealership marketing through smarter strategies, compliance safeguards, and AI-powered engagement.
We break down what every dealer, entrepreneur, and executive needs to know right now, including:
•
The future of personal vs. professional content (and why both matter)
•
How contests and shareable posts are outperforming traditional boosting
•
The compliance and copyright pitfalls that can cost dealers millions
•
The role of AI in capturing leads before they slip away
•
How to create emotional, scroll-stopping content that buyers trust
If you're ready to cut through the noise and actually make social + AI work for your dealership or business, this episode will show you how to put your marketing on Cruise Control.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsors!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
13 min
Ep 4 Why Unclear Expectations Kill CSI (and How to Fix It)
Episode 10
Show notes
You can be the friendliest advisor in the world, but if a customer thinks their car will be ready in two hours and it takes six… you're the bad guy.
In this episode of Dealer Talk with Jen Suzuki, we're diving into one of the biggest customer killers in the service lane: unclear expectations. With most dealerships using XTime, it's time to master the features that turn it from a "fancy calendar" into a credibility booster.
You'll learn how to:
•
Use XTime to set timelines, pickup windows, and updates that customers trust
•
Eliminate surprises (because surprises in service = stress)
•
Leverage transparency to build credibility and reduce complaints
•
Give customers an action plan and communication plan before they leave the counter
•
Flip complaints into compliments by following through on promises
Bottom line: clarity beats surprises. If you want to keep customers loyal and CSI scores high, you've got to be a professional expectation setter
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Season 29
-
13 min
Ep. 5 The #1 Takeaway from My Service Classes: J-R-R Explained
Episode 1
Show notes
Most customers don't wake up excited to buy brake pads or a cabin filter. That's where YOU come in.
In this episode of Dealer Talk with Jen Suzuki, I reveal the secret weapon that service advisors across the country call their #1 takeaway from my classes: the J-R-R Formula (Job – Risk – Reward).
Here's what we cover:
•
How to explain any repair in plain English without jargon
•
Why "just listing repairs" kills approvals and trust
•
The easy 3-step J-R-R approach that makes recommendations stick
•
How to weave in humor + humanity to keep it real (and not salesy)
•
A weekly challenge to put J-R-R into practice on brakes, tires, filters, alignments, and more
This is Trust-Building 101. When you use J-R-R, you stop sounding transactional and start sounding relational. And that shift is what customers respect — and approve.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
12 min
Ep. 6 Stop the Tech Talk: Why Analogies Win Service Approvals
Episode 2
Show notes
Specs, millimeters, torque, hydraulic pressure… customers check out FAST when advisors go "full tech mode." That's where analogies change the game.
In this episode of Dealer Talk with Jen Suzuki, I share one of my favorite techniques that helps customers understand repairs without feeling overwhelmed: turning technical jargon into relatable stories.
I'll cover:
•
Why customers decline work when they don't understand the language
•
How to use simple, everyday analogies (like crayons, sneakers, or coffee filters)
•
The power of humor and storytelling to reduce tension and win trust
•
How to practice analogies as a team for fun, memorable customer experiences
•
A weekly challenge: turn two MPI jobs into analogies and test them with your team
When you swap tech talk for real talk, customers nod, laugh, and approve more often. Analogies make the complex simple — and that's where credibility (and sales) live.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
13 min
Ep. 7 Real MPIs, Real Practice, Real Results: Boost Approvals with Hands-On Training
Episode 3
Show notes
Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactive activity from my live classes that helps service advisors take everything they've learned — from warm greetings to Job-Risk-Reward explanations and analogies — and put it into action using real MPIs.
I'll cover:
•
How to use MPIs, photos, and videos to plan conversations
•
Partnered role-play exercises to practice greetings, JRR, and analogies
•
Tips for managers to coach their teams during practice
•
Turning practice into confidence so live customer conversations feel effortless
•
A weekly challenge: pick two MPIs, create analogies, practice, get feedback, and level up your team
When advisors practice in a safe environment, their confidence rises, explanations become clear, and customer trust — and approvals — soar.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
11 min
Ep. 8 2.0 MPI Follow-Up Calls: Turning Conversations into Approvals
Episode 4
Show notes
In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives approvals.
I'll cover:
•
How to personalize each call and start with a warm, human touch
•
Using good news first to relax customers before addressing needed work
•
Incorporating JRR and analogies to make repairs clear and relatable
•
Strategies for texts and follow-ups when customers don't pick up
•
Tracking approvals and keeping momentum for a seamless customer experience
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
37 min
Leadership That Sells Cars: How Raul Gomila Took City Kia to #3 in the Nation
Episode 5
Show notes
Get ready to meet Raul Gomila, General Manager of City Kia of Greater Orlando, and one of the highest-performing dealership leaders in the nation!
Jen Suzuki dives deep into Raul's playbook on leadership, management, and dealership growth — and how he built a championship culture that sells +/- 500 cars a month.
Raul shares how he turned an average store into a national powerhouse through daily coaching, empowering managers, and creating a customer-centric, ethical, high-performance culture. From handling downturns to motivating teams, promoting talent, and expanding massive service operations, Raul reveals what it truly takes to lead a winning dealership.
If you're a GM, sales manager, or dealership operator, this episode will fire you up with real-world strategies, leadership inspiration, and practical systems that drive results — no excuses, just execution!
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
14 min
Ep1 Internet Sales Series | Stop Sounding Basic! Level Up Your Phone Game with Jen Suzuki
Episode 6
Show notes
In this solo episode, Jen Suzuki kicks off her new Sales Series with the energy, insight, and strategy that'll transform your phone calls into conversions.
Jen breaks down her favorite real-world techniques that work for inbound, outbound, internet, and service calls — the same tactics she teaches top-performing dealership teams across the country.
You'll learn:
•
How to make an intro that hooks customers instantly
•
How to use loyalty recognition to build instant trust
•
How to sell the appointment before asking for it
•
Why energy, benefits, and connection beat old-school sales scripts every time
•
The "What are you doing right now?" technique that boosts same-day appointments
This episode is pure gold for salespeople, BDC agents, and managers who want to stand out on the phone and close more deals — without sounding robotic or desperate.
Tune in and get ready to level up your sales conversations!
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
19 min
Ep2 Internet Sales Series | Aggressive 72-Hour Internet Lead Follow-Up Strategy
Episode 7
Show notes
Unlock the secrets to mastering internet lead follow-up with Jen Suzuki! In this episode of Dealer Talk with Jen Suzuki, Jen dives deep into her aggressive, results-driven 72-hour follow-up cadence for internet leads. She shares proven strategies for phone calls, texts, voicemails, personalized videos, and AI-assisted messaging—designed to help dealerships convert more buyers, build trust, and stand out in a competitive market.
Whether you're a BDC rep, salesperson, or manager, Jen's insights will show you how to find the low-hanging fruit, engage customers with personalized content, and maximize your internet sales conversions. Tune in for actionable tips, real-world examples, and a few laughs along the way!
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
21 min
Ep3 Internet Sales Series | The 3-Step Framework to Convert Internet Leads Into Appointments
Episode 8
Show notes
So many people avoid calling internet leads — and it's not fear, it's lack of process. In this episode of Dealer Talk with Jen Suzuki, I break down my 3-step call framework that builds trust, uncovers what customers really want, and locks in appointments fast.
You'll learn:
•
How to lead with helper vibes instead of "sales vibes."
•
How to get into flex mode to understand their needs and preferences.
•
How to confidently set appointments and ask for commitment.
No scripts. No robotic pitches. Just human-to-human connection that converts.
Perfect for BDC agents, sales consultants, and dealership leaders who want to level up their call game.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
18 min
Ep4 Internet Sales Series | Stop Being Transactional: Connect, Build Trust, Sell More
Episode 9
Show notes
Are you still saying, "What I'd like to do is get you down here…"? That old-school, transactional approach is dead. In this episode of Dealer Talk with Jen Suzuki, we explore the relational selling mindset — the strategy that builds trust, boosts confidence, and creates lifelong customers.
Jen walks you through:
•
The difference between transactional and relational selling
•
How to connect with customers, uncover what matters, and avoid rushing the sale
•
Using AI and smart word tracks to pivot conversations toward value, not just price
•
The 5 "checkboxes" to establish rapport, confidence, and trust before asking for an appointment
•
Real-world examples and exercises to shift your sales approach immediately
If you want to stop high-pressure selling and start building relationships that convert, this episode is your roadmap.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
-
18 min
Ep5 Internet Sales Series: Stop Sending Boring Emails! Level Up Your Video Game!
Episode 10
Show notes
Emails alone won't cut it anymore. In this episode of Dealer Talk with Jen Suzuki, we dive into how to leverage video to boost responses, engage leads, and convert more sales.
Jen walks you through:
•
Using AI to craft tailored video scripts for introductions, follow-ups, and appointment confirmations.
•
The 4 "moments that matter" in every customer journey — from first contact to sold.
•
Be-back videos and loyalty follow-ups to reconnect with previous buyers.
•
Tips for thumbnails, intros, and video length that actually get watched.
Learn why video isn't just a trend — it's now a must-have in the dealership sales toolkit. Perfect for salespeople, BDC agents, and managers looking to boost engagement and close more deals.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Season 30
-
23 min
P1 AI Mini Series: How to Collab with AI in Your Dealership with Kevin Esmezyan, Matador AI
Episode 1
Show notes
AI isn't here to replace humans—it's here to amplify them. In this first episode of our new mini-series with Matador AI, Jen sits down with Kevin Esmezyan, Head of Product at Matador AI, to explore how dealerships are using AI to eliminate repetitive tasks, reduce burnout, and empower their people to focus on what they do best—building relationships and delivering a remarkable guest experience.
From automating lead follow-ups to intelligently syncing with your CRM, Kevin explains how the right human + AI collaboration transforms workflow, increases productivity, and sets a new standard for efficiency in modern dealerships.
If you've been curious about how AI actually works in practice (not just in theory), this episode is your starting point.
https://matador.ai/ | Kevin Esmezyan, 514-793-1488 | Kevin@matador.ai
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsors!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.
-
21 min
P2 AI Mini Series: From GM to Dealer Advisory Board Member: How AI Is Changing the Way Dealerships Operate
Episode 2
Show notes
Not every day do you meet someone who's worked their way from the sales floor to the GM's office — and now sits on the advisory board for an AI company that's changing how dealerships leverage AI in operations.
In Part 2 of our AI mini-series with Matador AI, Jen sits down with Uli DeMartino, a seasoned operator turned advisor, to talk about how AI is being used inside real dealerships today—from improving follow-up consistency to bridging sales and service for a stronger customer experience.
Uli shares what he's learned turning around underperforming stores, what he looks for first when he walks into a struggling dealership, and how he's helping shape Matador AI into a dealer-first platform that augments people, not replaces them.
If you've ever wondered what AI looks like through the eyes of a real GM who's lived the grind, this one's a must-listen!
https://matador.ai/ | Uli DeMartino | uli.demartino@matador.ai
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsors!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.
-
24 min
P3 AI Mini Series: From Demo to Daily Use: How to Make AI Actually Work Inside a Dealership — with Joshua Bagley, Head of After Sales at Matador AI
Episode 3
Show notes
We all love a shiny new tech demo—but what happens after the install?
In Part 3 of our AI mini-series with Matador AI, Jen sits down with Joshua Bagley, Head of After Sales, to talk about what really makes AI work inside a dealership.
Joshua breaks down the people side of implementation—why collaboration across departments, leadership buy-in, and consistent follow-up are the difference between success and failure. He also shares Matador AI's unique "client success pod" structure that keeps dealers supported, engaged, and achieving real results long after the onboarding call.
From onboarding to retention, Josh shows that AI's success depends on culture, not code—and why adoption beats innovation every time.
https://matador.ai/ | Joshua Bagley, | joshua@matador.ai
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsors!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.
-
28 min
P4 AI Mini Series: Sales & Service are Leading the AI Shift Inside Dealerships — with Carla Ksonzek, Head of Sales at Matador AI
Episode 4
Show notes
AI is changing the way dealerships connect, communicate, and compete!
In Part 4 of our Matador AI mini-series, Jen sits down with Carla Ksonzek, Head of Sales at Matador AI, to talk about how top dealers are winning the long game through automation, culture, and leadership.
Carla breaks down what she calls the SMS-first world—where 90% of customers respond within minutes—and how dealers can use AI as an extension of their people, not a replacement. You'll hear how Matador scales without losing personal touch, the power of leadership buy-in, and why adoption beats innovation every time.
If you lead a sales or BDC team, this episode will help you build consistency, protect your people from burnout, and create an edge your competition can't match.
https://matador.ai/ | Carla Ksonzek 514-452-1347 | Carla@matador.ai
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsors!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.
Season 29
-
17 min
Ep6 Internet Sales Series: Work Smarter, Not Harder! AI Strategies for Dealership Teams
Episode 11
Show notes
AI is no longer optional—it's a must-have tool for every salesperson, service advisor, and dealership professional. In this episode of Dealer Talk with Jen Suzuki, learn how to leverage AI to save time, boost efficiency, and personalize every customer interaction.
Jen walks you through:
•
The must-have AI tools for your phone and desktop
•
How to prompt AI effectively for emails, texts, objections, and follow-ups
•
Using AI for customized, value-driven communication with car buyers
•
Real examples of AI-generated emails, subject lines, and texts that get engagement
•
Tips for AI-assisted product knowledge, brand building, and objection handling
Stop spending hours on repetitive tasks—learn how AI can become your ultimate sales assistant.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
🔥Check out our sponsor!🔥
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Season 30
-
47 min
Voice AI Is Exploding in Automotive: The New Era with Rich Sands, CEO of Stella
Episode 5
Show notes
Wake up — it's here. Conversational AI has officially arrived in automotive, and it's transforming dealership operations faster than anyone expected. In this episode, Jen sits down with one of the true OGs of voice AI, Rich Sands, CEO of Stella Automotive AI, to unpack what's really happening behind the scenes as dealerships adopt AI in service and sales.
Rich shares the evolution of Stella—from early hurdles to the all-new rebuilt platform—and opens up about the human side of AI: the integration challenges, the mistakes, the breakthroughs, and the massive shift in customer adoption. You'll hear real data on engagement, booking speed, and why some callers now prefer Stella over a human.
Jen and Rich break down:
• Why voice AI is accelerating dealership operations on both the service and sales sides
• How customer behavior toward AI has radically changed in just two years
• What "the new Stella" actually means (zero latency, deep integrations, powerful customization)
• The ROI dealers are seeing—and why AI is now outperforming humans in call handling and appointment booking
• The must-do steps for dealers deploying voice AI (yes, the greeting matters more than you think)
• How data, context, and personalization are creating a new wave of VIP-level customer experienceIf you want real talk about scaling voice AI in a dealership—without the vendor pitch—this episode is your roadmap. It's tactical. It's honest. And it'll prepare you for the next big operational shift already hitting stores nationwide.
Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx
Check Out Our Sponsors!
Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.
LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.
Courses lists
More Courses shows picked out from the charts
More in Courses
Placed highest on Apple Podcasts' Courses chart right now