Med Spa CEO

Are your providers creating different treatment plans for every client, making your business harder to scale and your results harder to standardize? In this episode, I break down why relying on customized treatment plans can create inconsistency across your team and make clients more loyal to individual providers than to your practice. I share how to take the clinical protocols you already know work and turn them into clear, branded signature packages and programs that give your team a reliable framework while still allowing room to personalize when needed. Tune in to learn how to move beyond provider-dependent care and build a signature approach that makes your expertise easier to deliver, sell, and scale.

HIGHLIGHTS

• Why customized treatment plans can make your practice more provider-dependent.
• How consistency and reliability strengthen the client experience.
• The difference between standardizing your framework and personalizing the treatment.
• How to turn your proven clinical protocols into signature packages and programs.
• Why clear offerings can reduce the number of decisions clients have to make.
• How consistency can strengthen team performance, client loyalty, and the overall client experience.
• Ways to reduce provider dependency and create a more scalable business.
• How to build flexibility into standardized protocols while still personalizing treatments when needed.

RESOURCES + LINKS

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Are you making business decisions based on what others recommend instead of what your numbers actually show? In this solo episode, I discuss how outside advice from device reps, marketing agencies, consultants, and patient feedback can pull med spa owners away from their most profitable strategy. I break down how too many low-priced services and unclear consultation processes distract from comprehensive solutions that address high-value concerns. I also share how to use your numbers to clarify your ideal patient and give your team a repeatable consultation framework that makes recommendations consistent. Tune in to learn how to redesign your offers around the results you want to deliver and the revenue your practice needs to generate.

HIGHLIGHTS

• Who’s really influencing your business decisions
• How a device rep’s membership advice hurt revenue
• The math behind $50,000 months with memberships versus packages
• How too many low-priced options can undermine premium offers
• The consult system that helps your team recommend the right solutions
• Why fear of price objections can lead to smaller recommendations
• How to evaluate advice and take ownership of your business strategy

RESOURCES + LINKS

Email my team at info@heatherterveen.com with MSA in the subject line to learn more about joining the Med Spa Advantage.

Join the waitlist for the Med Spa Advantage - doors open this October!

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Mentioned in this episode:

Build Your Premium Package Workshop

Ready to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Join the Med Spa Advantage

Ready to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/join

Your med spa is successful, but is your team still relying on YOU to make sales decisions? After 30 years in the aesthetics industry, Freedom Medi Spa owner Daniela Hofman knew that running a thriving clinic wasn't the same as running an optimized business. In this episode, we're breaking down how she replaced inconsistent consultations, custom treatment quotes, and on-the-spot discounting with a streamlined signature package system that empowers her team to sell with confidence. You'll discover how to simplify your offers, create more consistency in your sales process, and build a med spa that runs more profitably without every decision landing on your shoulders.

In This Episode, You Will Learn:

• The hidden cost of letting every team member create their own treatment plans and pricing.
• How to structure signature packages that simplify consultations without sacrificing personalized patient care.
• The 6-month and 12-month package strategy that makes long-term treatment plans easier to present and sell.
• How to give your team more confidence and autonomy during consultations without constantly needing your approval.
• The hiring and leadership lessons Daniela learned the hard way after 30 years in aesthetics.
• How to create systems that improve team consistency, protect your clinic culture, and free you from daily decision-making.

RESOURCES + LINKS

Join the waitlist for the Med Spa Advantage - doors open this October!

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather IG: @heatherterveen

Website: http://heatherterveen.com

Daniela IG: @Freedommedispa

Website: http://www.freedommedispa.com

Mentioned in this episode:

Build Your Premium Package Workshop

Ready to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Join the Med Spa Advantage

Ready to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/join

Are you waiting until you know exactly how to grow your med spa before you take the next step? In this episode, I sit down with Dr. Beth Freedman, founder of B.Free Beauty and Wellness and a board-certified surgeon, to talk about the mindset shifts that helped her go from treating friends and family at home to building a team, creating comprehensive packages, and confidently planning for her next stage of growth. We talk about the shift from “I don’t know how to do this” to “I’m figuring it out,” why selling packages is often a belief and confidence game, and how knowing your ideal patient can shape your offers, marketing, and equipment decisions. Tune in to learn how to get out of your own head, take action, and keep figuring it out as you grow.

HIGHLIGHTS

• Meet Dr. Beth Freedman, founder of B.Free Beauty and Wellness.
• The mindset shift from “I don’t know how” to “I’m figuring it out.”
• How Beth moved from treating friends and family at home to building a growing practice.
• Why comprehensive packages can make it easier for patients to follow a treatment plan.
• How selling packages can become a mindset shift for both you and your team.
• How knowing your ideal patient can shape your offers and equipment decisions.

RESOURCES + LINKS

Learn more about B.Free Beauty and Wellness HERE!

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Dr. Beth Freedman: @bfree_beautyandwellness

Mentioned in this episode:

Join the Med Spa Advantage

Ready to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/join

Build Your Premium Package Workshop

Ready to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Can you build a highly profitable business without losing the purpose and service that inspired you to start it? In this episode, I sit down with Meliza Mokrani, founder of WORTHY Self-Care Studio, WORTHY Breath & Body, and WORTHY The Agency. Meliza shares how she built a seven-figure wellness business centered on accessibility, hospitality, and service. We talk about the systems that create a more consistent consult experience, build an operation that can serve more people, and connect your offers to what your clients actually want, while discussing the revenue potential of recurring memberships. Tune in to learn how to grow your business while staying deeply connected to your mission, values, and the people you serve.

HIGHLIGHTS

• Meet Meliza Mokrani, founder of WORTHY Self-Care Studio, WORTHY Breath & Body, and WORTHY The Agency.
• How Meliza built Worthy around accessibility, service, and hospitality.
• Why becoming the bottleneck can limit your business's ability to grow.
• The systems to create a more consistent and comprehensive client experience.
• How to give clients what they want while still addressing what they need.
• How hospitality can shape a more intentional client experience.
• How storytelling can help you build trust with your clients.
• The revenue opportunity Meliza sees in recurring memberships.
• What it takes to stay committed to your vision when other people question it.

RESOURCES + LINKS

Learn more about WORTHY Breath & Body HERE - https://worthybreathandbody.com/

Learn more about WORTHY Self-Care Studio HERE - https://worthyselfcare.com/

Learn more about WORTHY The Agency HERE - http://www.worthytheagency.com/

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Meliza: @melizamokrani

WORTHY Breath & Body: @worthybreathbody

WORTHY Self-Care Studio: @becauseyouareworthy

Mentioned in this episode:

Build Your Premium Package Workshop

Ready to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Join the Med Spa Advantage

Ready to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/join

Are you offering too many services, second-guessing your decisions, or struggling to clearly communicate the value of what you sell? In this episode, I sit down with Amy Kimmig, founder of Aesthetic AF, to talk about the shifts that helped her simplify her business, strengthen her leadership, and create a clearer path for clients to invest in higher-value solutions. We dive into why having more services can create complexity, how to turn a complicated menu into clear programs built around the problems you solve, and how greater clarity can help your team sell with more confidence. Tune in to learn how to trust yourself when making major business decisions, recognize when it’s time to stop playing small, and go all in on the vision you have for your business.

HIGHLIGHTS

• Meet Amy Kimmig, Founder of Aesthetic AF and licensed esthetician with 27 years of experience.
• Why simplifying your service menu can create a clearer path for clients.
• How to shift from selling individual treatments to solving bigger client problems.
• The benefits of creating clear, higher-value programs your team can confidently communicate.
• What simplifying your menu can reveal about your business and growth opportunities.
• How greater clarity can strengthen team confidence and help clients understand the solutions you offer.
• Why trusting yourself matters when making major business and leadership decisions.
• Lessons for going all in on the business you actually want to build.

RESOURCES + LINKS

Learn more about Aesthetic AF - https://www.aesthetic-af.com/

Join The Med Spa Advantage -https://heatherterveen.com/joinhttps://heatherterveen.com/join

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Amy: @amykimmigcarey

Aesthetic AF: @aestheticaf.denver

Mentioned in this episode:

Build Your Premium Package Workshop

Ready to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Join the Med Spa Advantage

Ready to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/join

Are you waiting for the results to prove that you’re ready to become the CEO you want to be? In Part 2 of the Stop Playing Small series, I break down the identity shift needed to build a bigger business and the Audacity Principle, the willingness to claim the identity you’re becoming before the evidence exists. I also guide you through a Future Self Download to start making decisions as the version of you who already has what you want. Plus, I share a client example and four questions to help you claim the identity first and let the evidence follow. Get ready to have the audacity to claim the identity before the evidence catches up.

HIGHLIGHTS

• The Audacity Principle and how to develop it.
• How the Upper Limit Problem can keep you stuck at the same level.
• A client example of using audacity to build a premium practice in a small market.
• The Future Self Download for making decisions as the CEO you’re becoming.
• Why investing in yourself can expand your capacity for bigger success.
• Four questions to help you claim the identity and take action as your future self.

RESOURCES + LINKS

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Mentioned in this episode:

Build Your Premium Package Workshop

Ready to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Join the Med Spa Advantage

Ready to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/join

Are you waiting for more confidence, proof, or permission before you let yourself think bigger? In this episode, I break down why waiting for validation, confidence, or proof keeps practice owners stuck playing small. I share how this mindset influences your pricing, visibility, revenue goals, team decisions, and willingness to say no, and why setbacks are often part of becoming the leader capable of creating the result you want. Tune in to learn how to dream beyond what feels realistic, build the emotional fuel to pursue it, and decide what going big looks like for you.

HIGHLIGHTS

• Why there’s no roadmap or certification for becoming a successful CEO.
• How a big dream creates the desire and fuel to take action.
• What my husband’s baseball journey taught me about pursuing a big vision.
• Where playing small shows up in pricing, visibility, revenue, and team decisions.
• Why setbacks don’t mean your bigger goal is wrong.
• Four questions to help you stop shrinking your vision and decide to go big.

RESOURCES + LINKS

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Mentioned in this episode:

Build Your Premium Package Workshop

Ready to stop working harder for the same revenue? Join Heather's Build Your Premium Package Workshop on October 20th and create a premium offer designed to increase your revenue and maximize the value of every client. Save your spot at heathertrevine.com/workshop.

Join the Med Spa Advantage

Ready to turn your med spa into a more profitable business? Join Heather inside The Med Spa Advantage to optimize your pricing, packages, consultations, and marketing so you can increase revenue and keep more of what you earn. Join the Waitlist for First Access HERE - https://heatherterveen.com/join

Are you unknowingly becoming the ceiling of your med spa’s growth? Your team, patients, pricing, and business decisions are all influenced by the level of certainty you bring as a leader. In this episode, I break down how hesitation around selling, pricing, visibility, and leadership can limit your conversions, positioning, profit, and growth. I share the shift from being an excellent provider to becoming a trusted authority and why confidently recommending what you believe will help your patients is part of leadership, not being pushy. Tune in to identify where hesitation may be holding your business back and become the chief believer your business needs.

HIGHLIGHTS

• Why you as the owner are the thermostat of the practice.
• How your certainty shapes your team, patients, and business.
• The hidden beliefs that create hesitation in leadership.
• Why hesitation is communication, not neutrality.
• The shift from excellent provider to trusted authority.
• How certainty influences perceived value and patient decisions.
• Why selling is the bridge between staying stuck and getting results.

RESOURCES + LINKS

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Do patients see your med spa as truly different, or just another option to compare on price? In this episode, I break down the commodity med spa problem and why personalized care, patient education, and customized treatments aren't enough to create differentiation. I share how copying competitors, relying on discounts, and building a menu around one-off services can make your practice easier to price shop. Tune in to learn how to create a unique position, proprietary offers, and a category-of-one experience that makes your med spa stand out for something more than price.

HIGHLIGHTS

• The signs your med spa has become a commodity.
• Why “personalized care” isn’t real differentiation.
• How copying competitors makes you easier to price shop.
• The problem with building your menu around one-off services.
• Why competing on price requires a completely different business model.
• How a proprietary menu helps you become a category of one.
• What Drybar and FedEx can teach you about positioning.

RESOURCES + LINKS

Build a signature package with Ask Heather AI -https://heatherterveen.com/build/https://heatherterveen.com/build/

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Is your med spa busy and growing revenue, but still not as profitable as it should be? In this episode, I break down how activity can look like leverage and revenue can look like profitability, and why the strongest practices are intentionally designed around positioning, operational simplicity, and real business assets. I share how signature menus, proprietary frameworks, strategic decision filters, and intellectual property create differentiation and make your business more valuable over time. Tune in to identify what's strengthening your business model, what's creating operational drag, and what needs to go.

HIGHLIGHTS

•

The Skin Socialite lesson that changed how I think about business models.

•

Why adding devices, services, and memberships creates operational drag instead of profit.

•

The difference between generating revenue and building a strategically strong business.

•

Why predictable revenue doesn't always mean profitable revenue.

•

The "overstuffed closet" problem inside your practice.

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The business assets that strengthen your positioning and long-term value.

•

The decision filters that help you determine what actually belongs in your business.

RESOURCES + LINKS

Check out what Ask Heather AI can do HERE!

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Are you solving the wrong problem in your med spa? When something isn't working, it's easy to blame the offer, the leads, or your team before you actually diagnose what's happening. In this episode, I break down the framework I use to separate data from drama, identify the real operational problem, and make clearer decisions without getting pulled into the emotional rollercoaster of running a business. I share how to recognize whether you're dealing with a volume, execution, conversion, or expectation problem, and why average ticket value and lifetime customer value are key levers for growth. Tune in to learn how to diagnose first, make smarter decisions, and fix what's actually holding your growth back.

HIGHLIGHTS

•

The question that can shift you from a reactive leader to a strategic CEO.

•

How to separate data from drama when something isn't working.

•

Why a bad week isn't enough data to make a major business decision.

•

How to tell the difference between a sales problem and a volume problem.

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Why cold traffic leads aren't necessarily bad leads.

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How referral leads differ from leads coming through paid advertising.

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How to diagnose team performance when you lack visibility into what's happening during consults.

•

Why average ticket value and lifetime customer value are key growth levers.

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The operational questions to ask when your business isn't getting the results you want.

RESOURCES + LINKS

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Think adding more services, specialties, and technology is the fastest way to grow your med spa? It could actually be scattering your revenue, stretching your resources, and making it harder to scale. In this episode, I break down why the businesses that scale aren't the ones with the most options, but the ones with the clearest identity. I talk about how to use edited focus to identify what's driving your revenue, what's taking up valuable space, and what you may need to let go of so you can become known for what you do exceptionally well. Tune in to find out which offers deserve your focus, which ones are diluting your growth, and what to do instead.

HIGHLIGHTS

•

Why more services can create dilution instead of expansion.

•

The "edited focus" approach to identifying what's creating revenue.

•

What med spas can learn from Fox Restaurant Concepts.

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How adding more services dilutes your focus and positioning.

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The questions you should ask before adding anything new.

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How Amazon mastered one thing before becoming the "everything store."

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How Tommy Jo expanded while maintaining a clear identity.

RESOURCES + LINKS

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

I'm back - recording from a parking lot in Anaheim between softball games, which turns out to be exactly the point. After several months away, I'm telling you about the season that pulled me out of the business, what I refused to let stop while I was gone, and why my clients never felt a thing. If life has ever demanded more of you than your business could spare, this is the playbook: know which activities actually move revenue and client experience, protect those, and delete, delay, delegate or simplify everything else.

HIGHLIGHTS

- Why I paused the podcast, and what putting people first actually looked like

- Simplicity scales, complexity fails - the year I had to live it instead of teach it

- The handful of non-negotiables I protected: my email list, my paid traffic and funnels, and the quality my clients were paying for

- How a library of nearly 300 episodes kept serving you while I wasn't recording anything new

- The better question when life gets hard: not "how do I keep doing everything?" but "what absolutely cannot stop?"

- Where AI carried the mental load - and why I still hired a human and won't automate my coaching

- Building a business that withstands real life, without pretending it will be perfect

Timestamps

02:20 Why the podcast paused

03:48 Simplicity scales, complexity fails

04:22 The non-negotiables I protected

05:12 Leaning on an evergreen content library

05:43 Ask what absolutely cannot stop

06:23 Where AI actually helped

11:16 Building a business that withstands real life

RESOURCES + LINKS

Create your own signature menu using Ask Heather AI - watch how HERE!

Turn every consult into a 10K sale with Heather AI!

Learn more about The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

When your top provider resists structure but brings in big revenue, what do you do? In this Coaching Hotline episode, I break down how to protect your practice without losing your leadership edge. I talk about rental salon energy, sticky patients, how to build team confidence around cross-recommending services and how to keep your signature offers fresh all year without constantly reinventing your menu. Get ready to lead with clarity, set the standard, and build a business that doesn't hinge on one person's personality.

HIGHLIGHTS

•

How to handle a high-performing provider who resists structure.

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Why "rental salon energy" inside your clinic is a liability.

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How annual roadmaps and the CARES process increase patient stickiness.

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What to do when team members resist cross-recommending services.

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What to track to uncover misalignment and sales gaps quickly.

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How to keep your core packages fresh all year without constant new offers.

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Why repetition and documented results actually make selling easier over time.

RESOURCES + LINKS

Try Ask Heather AI for 30 Days HERE

Apply for The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Most Med Spa owners think their team needs more motivation when what they really need is clearer leadership. In this Coaching Hotline episode, I answer questions from Med Spa CEOs who want stronger consult performance, better retention, and more predictable revenue. I talk about why most consult breakdowns aren't a talent issue but a clarity issue, how observation and shadowing accelerate improvement faster than endless feedback, and what to track if you want your team actually to sell transformation. Tune in to learn how to build a confident, coachable team that sells with conviction and delivers better results.

HIGHLIGHTS

•

How to make shadowing a standard SOP so it feels like support, not a performance review.

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The mistake most owners make when training consultations.

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How to build recurring revenue without relying on low-ticket memberships.

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Why memberships should support your signature plans.

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The first metrics to track if you want better sales and retention.

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How to identify whether a team member needs support or isn't the right fit.

RESOURCES + LINKS

Try Ask Heather AI for 30 Days HERE

Apply for The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Most Med Spas are chasing more leads when the real growth opportunity is already sitting in their treatment rooms. In this episode, I break down the reason so many Med Spas stay busy but are not profitable. Your lifetime customer value is lower than it should be, and it's quietly capping your growth, your cash flow, and your capacity to scale. I share the 10 reasons this happens, from teams that don't know how to hold a long-term plan, to the absence of forecasting, to a culture that treats results like a "one-and-done" fix instead of an ongoing relationship. Tune in to learn how to turn one-off appointments into lifelong patient relationships that compound your results, revenue, and impact.

HIGHLIGHTS

•

Why lifetime customer value is the growth lever in your business.

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How failing to hold an annual roadmap erodes results and revenue.

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How forecasting creates predictable revenue.

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Why promos fall flat when they aren't connected to patients on your calendar.

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How "one-and-done" thinking caps both results and retention.

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Why your team struggles to recommend the next step.

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The key metrics you must track to increase patient value.

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How philosophy shapes patient behavior and buying decisions.

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Why your team must own lifetime customer value.

RESOURCES + LINKS

Try Ask Heather AI for 30 Days HERE

Apply for The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Are your injectors and estheticians acting like experts, or are they acting like customer service associates at a hardware store? In this episode, I share an "aha moment" from my home renovation that reveals why many MedSpa teams struggle to sell high-ticket plans. I share why your patients don't need order-takers, they need experts who hold the vision for their transformation, why "being nice" by under-recommending is actually unkind, how uncertainty in the consult erodes trust, and what it really takes to lead with conviction. Get ready to stop reacting to patient requests and start leading with the conviction of a premium interior designer.

HIGHLIGHTS

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Why showing up like a "customer service associate" erodes trust and authority.

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What my interior designer taught me about "holding the line" on a vision.

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The 3 shifts that increase results and lifetime value.

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How forecasting and follow-up turn recommendations into real outcomes.

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Why premium patients want you to challenge them with what it really takes.

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How to build an annual roadmap instead of one-off recommendations.

RESOURCES + LINKS

Try Ask Heather AI for 30 Days HERE

Apply for The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

The #1 person you need to sell to may not even be on your radar! Today, I unpack why leaders like you need to sell yourself first in order to see massive results. How you sell yourself transforms everything: your energy, your authority, your confidence, and more. This episode will give you the tools to stop second-guessing yourself, own what you do, and change the way you show up in 2026. If you're still not sold on yourself, here's how to go all-in on your team, your offer, and your vision!

HIGHLIGHTS

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The #1 person you need to sell to in 2026.

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What happens when you sell yourself first vs. when you don't.

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How selling from self-belief changes the way you show up.

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Signs you're not actually sold on yourself (+ how to fix it).

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5 areas you need to be sold on + why it matters.

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How to find where you still need to sell yourself.

RESOURCES + LINKS

Apply for The Med Spa Advantage HERE

FOLLOW

Heather: @heatherterveen

Website: http://heatherterveen.com

Generosity isn't something you earn after success. It's a decision that creates it. In this episode, I dive into one of the most powerful forces shaping your business, your leadership, and your experience of growth: generosity. Many leaders believe abundance will come once they hit a certain revenue milestone, but what I see over and over again is that scarcity shows up long before money ever becomes the real issue. I talk about how your beliefs around investing, paying others, pricing your work, and even receiving support directly impact how your business grows and how it feels to run it. When you decide to experience generosity now, abundance stops being something you chase and starts becoming something you create.

HIGHLIGHTS

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Why generosity is a decision, not a reward.

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How scarcity quietly shows up in leadership and business growth.

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The story that revealed a deeper issue around entitlement and value.

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How early financial hardship shaped my relationship with money.

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Why generosity benefits the giver more than the receiver.

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The difference between seeing expenses as costs versus investments.

RESOURCES + LINKS

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Heather: @heatherterveen

Website: http://heatherterveen.com