Restaurant Leadership Podcast: The Show for Multi-Unit Operators Ready to Scale

“Great job” is easy to say, and it’s also easy to forget. When the holiday rush hits and your team is carrying stress, tight labor, tight margins, and higher-than-ever guest expectations, generic praise won’t change performance or culture. I’m kicking off a coaching skill series for restaurant leaders and multi-unit operators, and we’re starting with the one skill I’ve personally had to work hardest to build: acknowledgement.

I walk you through the real difference between a compliment and an acknowledgement that sticks. The shift is simple but profound: we stop praising only tasks and start naming who someone is being, with specific proof from the shift. That kind of leadership coaching makes people feel seen, builds trust fast, and strengthens employee engagement and retention in a way that posters and pep talks never will. I also share a framework we use with clients to make hard conversations easier: acknowledgements are deposits, so tough feedback stops feeling like an overdraft on a relationship you never funded.

You’ll also get three clear moments to watch for, plus a step-by-step method you can use within 24 hours, even at 9 p.m. on a Saturday. I share a real coaching story about a young executive chef “Marcus,” and how one well-placed acknowledgement and a little championing can accelerate growth, culture, and consistency across the restaurant.

If you lead people in hospitality, try this once and see what changes. Subscribe so you don’t miss the next skill, share this with a manager who needs it, and leave a review if it helps you lead with more clarity and less burnout.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Non-alcoholic drinks stopped being a “nice to have” and started becoming a measurable profit lever. We sit down again with Dana Bonelli to pressure-test what’s changed since 2024, what’s accelerating right now, and what restaurant operators should do next if they want their beverage program to keep up with how guests actually order.

Dana brings the hard numbers: adult non-alcoholic has crossed $1B in US revenue and forecasts are pointing toward $4B by the end of 2027. We unpack what that means for menu strategy, from the continued dominance of non-alcoholic beer to the surge in ready-to-drink non-alcoholic cocktails, non-alcoholic spirits, and rapidly improving non-alcoholic wine. We also dig into functional beverages as the innovation edge, especially functional RTDs with complex flavor profiles that don’t just imitate traditional drinks.

The most useful operational takeaway is how “mixing” is now normal. Dana shares the stat that 94% of people who buy adult non-alcoholic also drink alcohol, which explains why guests toggle between NA, low ABV, and full-strength cocktails in the same meal. We talk labor realities, when packaged NA makes sense, how single-serve reduces waste, and why glassware, ice, and garnish matter if you want guests to happily pay premium prices.

We close with the bigger forces shaping demand: wellness culture, wearable tech, transparency around calories, GLP-1 medications, and what Europe signals about where the US is headed. If you’re building a modern non-alcoholic beverage program or redesigning a low ABV menu, you’ll leave with clear next steps. Subscribe, share this with an operator friend, and leave a review with your biggest NA win or challenge.

Listen to Our First Conversation with Dana Here:

Apple Podcasts:

https://podcasts.apple.com/us/podcast/55-the-future-of-non-alcoholic-hospitality/id1711679834?i=1000670372209

Spotify:

https://open.spotify.com/episode/2yzEhwE8igo47I0p9MMhOA?si=c4c810e6534c403f

Buzzsprout:

https://www.buzzsprout.com/2220802/episodes/15787499

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

I didn’t plan to get emotional talking about sobriety, but one question on a recent guest interview hit me right in the chest: what was the hardest part about deciding to stop drinking? Five years later, my answer is clear. It wasn’t the alcohol itself. It was grieving the life I’d built around it, the image of success I thought I wanted, and the community I assumed I couldn’t replace.

I walk through how alcohol becomes “normal” in restaurant life and hospitality culture, from wine education and cocktail training to happy hours, late-night decompression, and the constant accessibility that comes with the industry. I share what the first year looked like in real terms: learning how to say I don’t drink, planning ahead for non-alcoholic options, and facing the anger and shame that I hadn’t processed yet. Then we fast-forward to what sobriety gave me back: steady energy, better emotional control, fitness goals that keep expanding, a rebuilt community, a simpler relationship with money, and a deeper sense of presence in my work and relationships.

If any part of this resonates, share it with a leader who needs it, subscribe so you don’t miss what’s next, and leave a review so more restaurant owners can find the show. What’s one thing in your life that’s draining your energy right now?

Here are Links to the Communities that Continue to Uplift Me:

Colorado Restaurant Association Women in Hospitality

Leadership Intensive (for EatDenver members)

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

The quickest way to weaken a restaurant isn’t a bad week of sales, it’s the quiet decision to tolerate what you know needs to change. We start with a real quarterly planning story where an owner does something rare: he names the negativity; eye rolls, and the “why it won’t work” energy he’s been allowing on his leadership team. That moment opens up a bigger conversation about restaurant culture, accountability, and why “convenient” tolerance always comes with a cost.

From there, we break it down by role. For restaurant owners, we challenge the habits that set the tone during service, especially the temptation to jump back into day-to-day operations as the “fast fix.” For directors of operations, we talk about how people-pleasing and overwhelm can quietly erase standards, and why a system like a recurring walkthrough checklist creates alignment without making it personal. For general managers, we get concrete about restaurant management realities: keeping a high performer who is corrosive, letting sidework slide, avoiding conflict, and even tolerating small time and attendance issues that turn into real labor cost bleed.

If you lead a multi-unit restaurant group or you’re building toward one, you’ll walk away with a sharper lens for leadership development and a simple challenge: pick one behavior you’re tolerating and do something about it this week. If this helps, subscribe, share it with a fellow operator, and leave a review so more restaurant leaders can find it.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Turnover after the holidays can feel like a punch to the gut, especially when it hits key leaders and you’re already tired from the busiest shifts of the year. We step back and look at the real issue most restaurant operators miss: hiring without a clear, measurable definition of what “the right person” actually is. When your managers rely on instinct instead of standards, you get inconsistent execution, weak ownership, and a constant stream of questions that drag you back into day-to-day firefighting.

Then we get tactical: how to design values, test them against current operations, roll them out with your team, and turn them into core value interview questions, job descriptions, one-on-ones, and performance reviews. We also cover the nuance of coaching through tough personal seasons while still holding standards, plus how often to revisit values as your business evolves. If you want a hiring and coaching system that scales and keeps great leaders longer, subscribe, share this with another operator, and leave a review so more restaurant owners can find it.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Running multiple restaurants can turn you into a full-time decision machine, answering everyone’s questions while your own focus gets shattered into a hundred pieces. That’s exactly where Brandon Sharp finds himself as the owner of three Chapel Hill restaurants, and it’s why this coaching conversation gets so real so fast: he wants to stay present with his managers and guests, lead like a CEO, and still protect the parts of the work that bring him joy.

The biggest takeaway is a clear trade-off every multi-unit restaurant owner eventually faces: you cannot be responsible for key kitchen shifts and also build the systems, delegation habits, and leadership bench that scaling requires. Brandon leaves with a plan to align his executive team, protect presence, and model letting go so long-tenured managers stay engaged and empowered.

If you’re working on restaurant leadership, delegation, team accountability, and scaling without burnout, subscribe, share this with an operator friend, and leave a quick rating and review. What’s one responsibility you need to let go of next?

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

What if you're leaving half a million dollars on the table over your career — and don't even realize it? Coach to CEOs and law firm leaders, Katy Goshtasbi reveals the hidden patterns keeping women from owning their value and teaches you exactly how to ask for what you're worth.

IN THIS EPISODE YOU'LL LEARN:

• Why leading with gratitude instead of data costs you money — and the two-sentence formula for asking for a raise.
• How to negotiate an offer letter without letting your nervous system hijack the conversation.
• Why owning your feminine energy is a strategic advantage, not a liability.

Get the book — Multiunit Mastery: http://www.irfbook.com/
Connect + learn more: http://www.columbinehospitality.com/

Workshop Resource: Katy's live Apology Tax Workshop is August 29th in San Diego (limited to 10 women). Contact her directly at katy@purisconsulting.com for a complimentary 60-minute coaching session to see if it's a fit.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

You can feel it when a restaurant cares, and you can feel it even sooner when it doesn’t. I took a trip to Santa Fe and had a dining experience that stopped me in my tracks, not because of flashy gimmicks, but because every touchpoint was intentional. From a single phone call that offered me options and made me feel welcome, to a dining room designed with purpose and comfort, the team proved that excellence is built long before the first bite.

If you want a clear, trainable playbook for guest experience and restaurant leadership, hit play, share this with your team, and leave a review so more operators can find it. What’s the one touchpoint in your restaurant you want to improve first?

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

The people pleaser saboteur is one of the most common — and most costly — patterns in hospitality leadership. In this episode, we break down why saying yes to everything is burning you out, what boundaries actually look like at every level of your organization, and how to start protecting your time and your team today.

IN THIS EPISODE YOU'LL LEARN:

• The people pleaser saboteur thrives in hospitality — and it's costing you in burnout, turnover, and inconsistent culture.
• Boundaries start with clarity: schedules built in advance, expectations in writing, and a culture where "no" is respected.
• You can't expect your team to set boundaries if you don't model it yourself — it all starts at the top.

Get the book — Multiunit Mastery: http://www.irfbook.com/
Connect + learn more: http://www.columbinehospitality.com/

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Guests: Jeff Keesel (Outgoing CEO, Restaurant Technologies) & Alyssa Partee (Incoming CEO, Restaurant Technologies)

Episode Summary

This episode tackles one of the most requested topics from restaurant operators: succession planning. Not the glossy version, but the real one where founders have to look in the mirror and ask, "Am I still the right person to lead this business?" Jeff Keesel shares his 21-year journey building Restaurant Technologies and the intentional process of transitioning leadership to Alyssa Partee, who spent four years building the people and culture infrastructure before stepping into the CEO role.

Key Takeaways

1. Don't Fall in Love with Yesterday
What got you here won't get you there. Change readiness and adaptability are essential. The business that worked last week might need a different approach this week.

2. Start Succession Planning Before You Think You Need To
Jeff began thinking about succession before their 2022 sale process concluded. The first question from the new board: "Are you going to continue as CEO into your late 60s and early 70s?" That conversation accelerated everything.

3. Look Inside Before Looking Outside
They spent 18 months interviewing external candidates before realizing the right leader was already in the building. Internal successors bring institutional knowledge, cultural alignment, and established trust that external hires can't replicate.

4. Develop Leaders by Treating Them as They Should Be
Jeff's philosophy: "I'll treat you as you should be, not as you think you are." The most talented people rise to higher expectations. Throw them in the deep end with a safety net.

5. Collaborative Tension Builds Better Decisions
Jeff and Alyssa want the same outcomes but often disagree on how to get there. That healthy tension, grounded in trust and transparency, produces better decisions than constant agreement.

6. Hire for Grit
Jeff's go-to interview question: "What's the hardest thing you've had to overcome? How'd you do it? What'd you learn?" People who have overcome real struggles bring resilience that can't be taught.

7. The Transition Should Be Invisible
When they announced the change internally, the response was cheers and excitement. No surprises. The team had watched Jeff and Alyssa work side by side for years. Where Jeff was, Alyssa was. The handoff felt natural because it had been happening gradually all along.

Timestamps

• [00:00] Introduction: Why succession planning matters for independent restaurant owners
• [03:15] Jeff's story: When succession planning became real
• [08:42] The external search: 18 months of interviews and what they learned
• [14:30] Alyssa's journey from CPO to operations to CEO
• [21:15] Collaborative tension: How healthy disagreement builds better leadership
• [28:00] Identifying grit in the hiring process
• [35:45] How to know when your organization is ready for change
• [42:30] The emotional side of stepping back as a founder
• [48:00] Advice for restaurant owners: What Jeff and Alyssa wish they'd known earlier

Questions for Reflection

• Who are you developing right now? And do they know it?
• If you stepped away tomorrow, would your business survive without you?
• Are you building something that can outlast your daily involvement?
• When was the last time you had healthy tension with a leadership partner that led to a better decision?

Resources Mentioned

• Episode 90: Alyssa Partee on "Do You Know Your Business Well Enough to Change It?"
• Book: Multi-Unit Mastery by Christin Marvin (free copy at IRFBook.com)

Connect

• Christin Marvin: christinmarvin.com/contact
• Restaurant Technologies: restauranttechnologies.com

About the Podcast

The Restaurant Leadership Podcast coaches independent multi-unit restaurant operators to build systems that drive profitability and reclaim time, so they can scale with confidence and spend their energy where they want to, not where they have to.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Ever hit that five-year itch wondering what's next after restaurants? You're not alone.

In this episode, I sit down with Jim Taylor, founder of Benchmark 60 and creator of the Blueprint program—a framework designed specifically for restaurant professionals who want to transition out of operations and into consulting, coaching, or advisory work.

We get real about:

• Why your experience alone won't generate business (and what actually does)
• The mindset shift from "hire me based on my resume" to "here's the result I can get you"
• How Blueprint members collectively signed over $1 million in consulting engagements last year—most starting from zero

Key takeaways:

→ Imposter syndrome is a signal you're leveling up. Lean into it instead of running from it.

→ There's no magic bullet. Business is an experiment—content, conversations, workshops, podcasts—you won't know what lands until you try.

→ Independent consultant is now the 7th fastest-growing entrepreneur title in the US. The market is there. The question is: are you positioned to capture it?

→ Fractional roles are exploding. Rising restaurant costs mean owners need expertise without full-time payroll.

We also announce that I'm taking over the Blueprint program—bringing it under Columbine Hospitality with Jim's continued partnership.

If you're considering the leap: Grab a free copy of Jim's book at BoldConsultingBook.com or reach out at ColumbineHospitality.com/contact to explore the program.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Your manager meeting keeps circling the same issues because nobody leaves with a real commitment that can be measured, owned, and finished. We tackle one of the most expensive leadership gaps in restaurants: goal setting that actually gets executed, not just discussed. We walk through the SMART goals framework, where it came from, and why it matters so much in high-pressure restaurant operations where urgent tasks crowd out important work. You will hear exactly how vague statements like “improve communication,” “reduce turnover,” or “work on training” quietly kill momentum, waste meeting time, and chip away at manager credibility.

Then we rebuild those intentions into clear SMART goals with a defined owner, a number, and a deadline that creates accountability. You will also get a practical meeting framework you can use immediately: reserve the last 10 to 15 minutes to set one commitment per person, write it down, and open the next meeting by reviewing what you said you would do. We explain how this simple habit turns firefighting into root-cause problem solving, strengthens strategic thinking, and helps multi-unit restaurant operators build systems across labor, training, and the guest experience. If you found this useful, subscribe, share it with a restaurant leader on your team, and leave a review with the SMART goal you are committing to before your next meeting.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

If you co-own a restaurant group, try one question today: “What does success look like in three years?” If you’re not 100% sure your partner would answer the same way, you’re not alone and you’re not stuck, but you are exposed.

I share two real scenarios I see constantly in the independent restaurant world: a fast-growing family business held back by an unspoken succession plan and murky owner roles, and a 15-year partnership that realizes they’ve been building the same company toward two different destinations. When owners aren’t aligned, everyone feels it. Leaders get mixed signals, teams fill in the gaps with their own version of “success,” and the guest experience turns inconsistent across shifts and locations.

We dig into why leadership alignment is the single most important work a multi-unit operator can do, and how misalignment quietly drains profitability, time, and traction even when sales look strong from the outside.

Everything we talked about in today's episode — the systems, the leadership structure, the framework that makes quarterly planning actually work — it all lives inside the Independent Restaurant Framework. Want the full blueprint? Pick up your copy of Multi-Unit Mastery at http://irfbook.com/. This is the book I wish every multi-unit operator had in their hands before they started scaling.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Most multi-unit restaurant operators don’t have a growth problem, they have a focus problem. When your leadership team doesn’t know what matters most for the next 90 days, everything turns into a fire, your ops meetings drift into venting, and you become the decision bottleneck for every location. We walk through the most underused tool in a multi-unit operator’s arsenal: the quarterly planning meeting, and why it’s often the difference between a restaurant group that scales and one that stalls.

We share what a great quarterly planning meeting looks like in the real world, including how to start with an intentional check-in that builds trust, how to review the prior quarter using wins, losses, P&L, guest feedback, and a simple scorecard, and how to spot trends your team keeps repeating without connecting the dots. From there, we get into the part most teams skip: true problem identification that goes beyond symptoms, so you stop putting band-aids on issues and start fixing root causes across people, process, and profit.

Everything we talked about in today's episode — the systems, the leadership structure, the framework that makes quarterly planning actually work — it all lives inside the Independent Restaurant Framework. Want the full blueprint? Pick up your copy of Multi-Unit Mastery at http://irfbook.com/. This is the book I wish every multi-unit operator had in their hands before they started scaling.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

I walked into a talk with Danny Meyer expecting a few good notes on hospitality, and walked out with four leadership reminders I’m still thinking about as a restaurant coach. Hearing him reflect on the 20-year legacy of Setting the Table, alongside Bobby Stuckey in Denver, made the ideas feel even more relevant for independent restaurant owners trying to scale without losing their standards or their sanity.

We dig into why scaling restaurants only works long term when the motive is bigger than ego. Danny shared how long it took him to expand from Union Square Cafe to Gramercy Tavern, and how fear can quietly stall growth until you connect expansion to something meaningful, like creating opportunity for your team. From there, we talk about excellence versus perfection, and why perfection is a trap in restaurant operations. I also unpack a simple debrief tool he uses that helps leaders balance pride with improvement without beating the team down.

If you lead a restaurant team, run multiple locations, or care about hospitality leadership, you’ll take away practical standards you can apply immediately. Subscribe, share this with a fellow operator, and leave a review with the one behavior you’re no longer willing to tolerate.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Ever wonder why “Everything’s fine” keeps blowing up into last-minute fires? We dig into the uncomfortable truth: avoiding one-on-ones quietly drains profit, trust, and talent—and we put a real number on it with a $75,000 turnover case. As restaurant operators scale, hallway chats and line-side banter feel productive, but they miss the root causes. We walk through a simple, repeatable one-on-one system that reveals what’s actually happening across locations, builds psychological safety, and keeps your best people from walking when the kitchen gets hot.

You’ll also hear a client case study: six months after adopting this approach, manager turnover dropped to zero while clarity, accountability, and morale rose. We tie insights back to the three pillars—people, process, and profit—so you can see how small weekly conversations lead to cleaner training, better scheduling, smarter pricing decisions, and stronger guest experiences across units. If you’re ready to stop firefighting and start leading like a CEO, this is your playbook for retention, performance, and scale.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Ever felt that uneasy pull that says there’s more growth on the table, but you don’t have the energy or structure to reach it? We’ve been there. This week we share a pivotal shift: Solutions by Christin is now Columbine Hospitality, and we’re pairing a clear visionary role with a proven integrator to scale the impact of our coaching for independent multi-unit restaurant operators.

We break down what actually changes when a founder stops being the bottleneck. That starts with the visionary–integrator model: Christin owns relationships, content, and long-term direction while Andrew, our new COO and longtime collaborator, drives systems, accountability, and execution. Together we rebuilt the mission and core values, mapped a 1, 5, and 10-year vision, and set concrete financial targets that align people, process, and profit. You’ll hear how a weekly leadership cadence and quarterly resets create the consistency multi-unit brands need to reduce chaos, elevate managers, and deliver a guest experience that sticks.

If you feel stuck between firefighting and strategy, this conversation gives you a path: name your unique ability, hire to your gaps, and install a cadence that keeps everyone moving in the same direction. Subscribe, share this with a fellow operator, and leave a review to help more restaurant leaders scale with confidence.

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Peak season is here and the schedule is bleeding. We sit down with leadership and customer service expert Michelle Pascoe to unpack why restaurants are seeing more call‑outs, how assumptions about today’s workforce backfire, and what owners can do right now to stabilize staffing without burning out their best people. From hiring scripts that set crystal‑clear expectations to team norms that harness Gen Z’s group mindset, this conversation is a playbook for calmer Saturday nights and happier crews.

• Naming flawed assumptions that drive poor staffing decisions
• Leveraging AI and social fluency to modernize systems
• Listening to new ideas and testing them fast
• Anchoring culture in trust, safety and guest connection

If you’re ready to cut call‑outs, protect your managers’ sanity, and build a bench that can actually lead, this one’s for you. Hit play, then share your biggest scheduling headache or the one policy you’ll change this week. And if the show is helping you lead with more confidence, subscribe, share it with a fellow operator, and leave a quick review to help others find us.

Michelle's Links:

Website: https://www.michellepascoe.com/

LinkedIn: https://www.linkedin.com/in/michellepascoe/

Facebook: https://www.facebook.com/MichellePascoeVIP

Instagram: https://www.instagram.com/michelle.pascoe/

YouTube: https://www.youtube.com/@MichellePascoe

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Growth shouldn’t require living at the restaurant or gambling on every new hire. We dig into a clear, repeatable way to hire leaders who fit your multi‑unit reality, coach them with confidence, and keep them long enough to scale without burning out your best people.

In this episode, Christin discusses:

• how to define core values with observable behaviors

• coaching leaders through personal challenges while holding standards

• designing 30‑60‑90 onboarding tied to values

• building sustainable leadership so owners can step away

• reviewing and refining values quarterly as the business evolves

Go to https://www.irfbook.com right now and grab your copy

Here is my calendar link so you can book time with me: https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/

Here is my calendar link so you can book time with me: Book a Call with Christin

We break down how fear of callouts can lead to costly overstaffing and how chronic callouts can wreck service, burn out managers, and drain profit. Two real cases show how cross-training, intentional scheduling, and a clear callout protocol restore accountability and margin.

• Cross-training servers and bartenders to de-risk shifts
• Publishing schedules early and honoring aces in places
• Tying roles to guest impact to build buy-in
• Reducing burnout by protecting the plan

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Head to https://www.christinmarvin.com/contact for a complimentary coaching session and let’s talk about what’s possible for your restaurant group

P.S. Ready to take your restaurant to the next level?

• Get the Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com

Here is my calendar link so you can book time with me:

• https://api.leadconnectorhq.com/widget/bookings/christin-marvin-personal-calendar-r1jjarmnw

Podcast Production: https://www.lconnorvoice.com/